Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Google reviewers rate the firm 4.5 out of 5 based on 26 reviews, noting that the owner replies to all feedback. Clients frequently praise the attorneys for their professionalism, compassion, and clarity when handling wills, powers of attorney, and long-term care planning. Some customers report that the office accommodates mobility issues by meeting clients in vehicles. However, lower-rated reviews highlight concerns about unreturned calls, high costs for brief appointments, and instances where document terms were altered without prior discussion.
Data from Google, last updated November 10, 2026.
26 Google reviews we collected
Phrases our text analysis found in 21 written reviews
How often each topic comes up in the written reviews
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It doesn't get any more elegant or professional than this!”
“Legal staff are very kind and professional they will go above and beyond for their clients and families definitely will recommend”
“She has done a great job of being professional but also showing a real concern for the health and well being of both of our parents.”
“My documents were created according to my wishes and were executed in a timely fashion.”
“Kathleen kept us informed through all the stages of the process and had all the answers to our questions.”
“Knowledgeable, compassionate, and reasonable charges.”
“This office was very kind and genuinely cared about the situation I was in and went above and beyond to help.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.5 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Had my first appointment with Amia Pross Very pleased with her understanding and advice. Would highly recommend her. Be prepared to wait a few months for your 1st visit as they are in big demand.
Thanks for your review, Bob! It was a pleasure to meet you both. :)
Wonderful. They came out to the car so my Dad (who has limited mobility) could sign some paperwork. Very thoughtful and kind.
Thank you, Kevin. We are glad we could help. :)
If you are like me and have had to deal with the probate estate of several family members who didn't prepare a Will, I encourage you to prepare one, so the probate process won't drag you into untold stress. Mia did an excellent job with my Will. Take a look at the photos. It doesn't get any more elegant or professional than this!
Glad we could help, Phillip! Thanks for your recommendation. :)
Very Professional and prompt with help.
Thanks for the review, Jack. We appreciate your kind words and business.
Very friendly, kind and understanding. Really helped me put my wishes in writing. Would highly recommend this office for your needs. This office was very kind and genuinely cared about the situation I was in and went above and beyond to help. I can't thank them enough!
Thank you, Stacey. We are happy we could help and it was nice to work with you.
Knowledgeable, compassionate, and reasonable charges. Everything you could ask for in a legal practice.
Thanks for your review, Mitchell!
I was referred to this lawyer by a lawyer from my hometown in NC. He went thru NOELA and found Pross. Sent me the contact info and said she would be the best to help me in Maine. I called on Presidents’ Day, got no answer and left a voicemail. No return call. I called again today, 4 days later, looking to get an appointment. We need a POA and help with securing my mother’s assets as my dad passed away 30 days ago. I was informed that I would need to do a consultation first and then schedule a second appointment to complete the requests. The first available date would not be until sometime in April. Who knows when the second appointment will be. Very inefficient. I’m sure Ms Pross is a great attorney as I value my attorneys opinions. My advice to anyone with aging parents, call about 5 years before you remotely think you might need this attorney as they are just swamped with clients and can’t get to you for at least 30-45 days. Even when I explained this to the receptionist, she did not seem the least bit concerned. That is indicative of poor customer service. If it starts out this way, I can only imagine how it will end. This is just a simple man’s opinion, hopefully it helps someone.
Hello, Vince. We're sorry we couldn't schedule your mom as soon as you'd like. We are a very small and busy office. If you'd like that list of other elder law firms we offered to see if you can find a sooner appointment, please call back and we'd be happy to send it to you. You can also go to www.naela.org to search for another elder law attorney in her area.
We highly recommend Kathleen Kienitz. She helped us through the state application process, which was complicated and detailed. Kathleen kept us informed through all the stages of the process and had all the answers to our questions. The application process is very difficult and overwhelming, but Kathleen guide us through with ease. Highly recommend!
Thank you for the kind words, Amy. So glad we could help you.
This Law Office is well informed, very professional and very helpful. I highly recommend it.
Thanks for your kind words, Mary Anne!
Mia evaluated all of our options we had in securing LTC for my 94 year old mother in an Auburn Nursing home. Through diligence, persistence and great organizational skills Mia presented to me and my siblings her plan. Her direction was well thought out and instructed all of us on how we could assist in getting the needed information to her for a proposal to DHHS. Without her leadership we in no way could have been successful alone. Thank you Mia!
Thanks, Kurt! We are happy we could help.
Elder Law Office of Kienitz and Pross, P.A. on Google Maps →
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts