Google reviewers rate Elder's Ace Hardware 4.6 out of 5 based on 1386 reviews, with the owner responding to 91 percent of them. Customers frequently praise the store's clean organization, extensive selection of garden and hardware items, and helpful staff who assist with specific needs. However, some negative feedback highlights instances of poor communication, such as incorrect inventory information over the phone and employees failing to acknowledge customers waiting for assistance at counters.
Google rating: 4.6 out of 5 from 1,386 reviews (76% five-star).
Reviews on this page: 1,387 Google reviews (784 with written comments, 17 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 24, 2026.
Service: Pet Store serving Cleveland, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.6
★★★★★
1,386 reviews on Google
5★1,056
4★210
3★63
2★22
1★36
Reviews from Google, shown as published (original wording, unedited).
Vincent FurrerLocal Guide · 29 reviews
★★★★★
Great store!!! My go to for all yard equipment and plants. New location is perfect. They literally have everything you’re looking for. Could spend hours browsing. Great firearms and knife collection. Staff is all very professional and friendly, especially Ryan. Come look Ryan up and say hello. Great job everyone.
Response from the owner · 3 months ago
Thank you Vincent for the positive review! We value our customers’ feedback, and love hearing that our associates continually deliver helpfulness.
Today was my first visit to Elder's Ace Hardware. Everyone was polite, friendly, and helpful. I was impressed with the store selections and garden area. These stores will definitely be a new favorite shopping place.
Response from the owner · 4 weeks ago
Thank you Audrey for the positive review! We value our customers’ feedback, and love hearing that our associates continually deliver helpfulness.
Ask if they had a part for my weed eater. Brad the manager on the phone told me he had my part in stock. Went there to pick it up and they said they did not have it in stock. Poor Business
Response from the owner · a month ago
Mr. Weigart, our company’s goal is to consistently deliver exceptional customer service, which starts with inventory accuracy. I appreciate you bringing this to our attention. I would appreciate the opportunity to discuss what items in particular you were looking for so that I can correct our inventory if you wouldn’t mind calling (423) 478-2544 or emailing [email protected] at your convenience. – Ryan Ulrich, Store Manager
This is a well-organized, well-stocked and quite clean hardware store, with very helpful employees. The garden center is always gorgeous, full of lovely plants for landscaping and interior decor.
Response from the owner · a month ago
Thank you Buck for the positive review! We value our customers’ feedback, and love hearing that our associates continually deliver helpfulness.
Google says they sharpen knives etc. but they do not.
Response from the owner · 2 months ago
Thank you for bringing this to our attention. You are correct that we do not offer knife sharpening services at this location. We do carry knife sharpeners for purchase, but unfortunately, we do not sharpen knives in-store. We apologize for the incorrect information shown on Google and will be addressing this with Google to have it corrected. We appreciate you letting us know!
