Reviewers frequently praise the therapeutic effectiveness of deep tissue and trigger point techniques, noting that staff members attentively address specific pain areas and maintain a calm, professional atmosphere. Recurring themes include punctuality, friendly front-desk interactions, and the option for monthly memberships. However, low-star reviews highlight a pattern of dissatisfaction regarding rigid scheduling policies, perceived rudeness when accommodating mobility needs, and aggressive sales pitches during sessions.
Google rating: 4.8 out of 5 from 284 reviews (91% five-star).
Reviews on this page: 284 Google reviews (152 with written comments, 1 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 8, 2026.
Service: Spa serving Rochester, New Hampshire.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
284 reviews on Google
5★258
4★13
3★3
2★2
1★8
Reviews from Google, shown as published (original wording, unedited).
WR
Wanda Ring3 reviews
★★★★★
I have been working with Vanessa for well over a year now, and she has been an amazing help! She pays attention to problem areas and always thinks of how best to help an issue. I highly recommend Elements!
Response from the owner · 3 weeks ago
Hi Wanda, Thank you so much for sharing your wonderful experience! It's fantastic to hear how Vanessa has been such a positive influence on your well-being. We're delighted to have you as part of our community and look forward to continuing to support you. Your recommendation means the world to us! - Jodi, Owner
Doug is a really good at massage and I can’t wait to have him again.
Price assessment: Great price
Response from the owner · 3 weeks ago
Hi Radu, It's wonderful to hear that you had such a positive experience with Doug! We're delighted that you're looking forward to your next session. Our studio is always here to help you relax and rejuvenate. See you soon! - Jodi, Owner
Danielle was very thorough and provided an exceptional massage. She works the muscles enough to make a difference in a way that is truly therapeutic. I will be scheduling with her again soon!
Robert K.
Price assessment: Great price
Response from the owner · 2 months ago
Hi Robert, We're delighted to hear that Danielle provided you with such an exceptional and therapeutic experience! It's wonderful to know that her thorough approach made a difference for you. We look forward to welcoming you back to the studio for another session soon! - Jodi, Owner
Therapists are great, just be careful of nonnegotiable fees.
Price assessment: Great price
Response from the owner · 10 months ago
Hi Kristen, Thank you for taking the time to share your experience. We are happy to hear our therapists delivered great service. We apologize if our fees were not clearly explained, that is never our intention. We appreciate the feedback and will work on making our pricing completely transparent. Please reach out anytime if you would like to discuss this further. - Jodi, Owner
First time getting a massage to help with some chronic pain. Everyone was super kind, and made the experience less intimidating! Gabby was amazing and I have never felt so relaxed in my muscles! Would definitely come back if/when I have the money for it :)
Response from the owner · 3 months ago
Hi Ari, We're so delighted to hear that your first massage experience with us was positive and that Gabby helped ease your chronic pain. It's wonderful to know you felt relaxed and comfortable in our studio. We look forward to welcoming you back whenever you're ready for another session! - Jodi, Owner
Kirsten, continually delivers high quality messages. I’ve had several massages with Kirsten and every one has been therapeutic and relaxing. Highly recommended.
Price assessment: Reasonable price
Response from the owner · 7 months ago
Hi Skip, It's great to hear how much you enjoy your sessions with Kirsten! We're delighted that you leave feeling completely relaxed. Thank you for your recommendation, and we look forward to welcoming you back to the studio for more rejuvenating experiences. - Jodi, Owner
Hi Alan, Thank you for sharing your experience! We're delighted to hear that you found our studio calm and quiet, making it easy to relax. We look forward to welcoming you back for another soothing session soon! - Jodi, Owner
My son loved the whole experience. He said he was feeling way less stiff and he wants to keep coming again, thank you so much.
Price assessment: Reasonable price
Response from the owner · 5 months ago
Hi Laura, We're delighted to hear that your son enjoyed his experience and felt less stiff afterward! It's wonderful to know he wants to return. We look forward to welcoming him and you back to our studio for more relaxing sessions. Thank you for sharing this with us! - Jodi, Owner
Angella is the best of the best !! I do look forward to our sessions. I would highly recommend her. She's knowledgeable, patient, kinda and has all the right pressure.
Price assessment: Reasonable price
Response from the owner · 6 months ago
Hi Kaila, We're delighted to hear how much you enjoy your sessions with Angela! It's wonderful to know that her expertise and care make such a positive impact. Thank you for your kind words and recommendation. We look forward to welcoming you back to the studio for another relaxing experience! - Jodi, Owner
Danielle was incredible, as was the desk staff! Very professional & super nice.
Price assessment: Great price
Response from the owner · 7 months ago
Hi Karen, We're delighted to hear that Danielle and our front desk staff made your visit exceptional! It's wonderful to know you felt well taken care of. We look forward to welcoming you back to our studio for another relaxing session soon! - Jodi, Owner
