Google reviewers rate Elements Massage 4.7 out of 5 based on 485 reviews, with the owner responding to 14% of them. Clients frequently highlight convenient scheduling, professional staff, and effective treatments for pain relief, while noting the availability of membership plans. However, recurring criticisms involve aggressive upselling for subscriptions, perceived high pricing, and occasional staff turnover or inexperience.
Google rating: 4.7 out of 5 from 485 reviews (88% five-star).
Reviews on this page: 485 Google reviews (262 with written comments, 2 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 21, 2026.
Service: Massage Therapist serving Spokane Valley, Washington.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
485 reviews on Google
5★429
4★29
3★5
2★4
1★18
Reviews from Google, shown as published (original wording, unedited).
AN
A. Nicole Larsen10 reviews
★★★★★
Such a good experience. Reiley was super thorough and checked in with me the whole time to make sure everything felt right, which I really appreciated. The heated table was amazing and made it so easy to relax. Nothing felt awkward at all — just really comfortable and calming. I left feeling great and will definitely be going back!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 11 months ago
Hi A.,We're delighted to hear about your wonderful experience! It's fantastic that Reiley's attentive approach and the heated table added to your comfort and relaxation. We're so glad you felt at ease and left feeling great. We look forward to welcoming you back to our studio for another soothing session!
I had a great massage, I scheduled my next one as I left.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
It's wonderful to hear you enjoyed your massage experience! We're delighted you scheduled your next session and look forward to welcoming you back to our studio soon. Thank you for choosing us for your relaxation needs!
Monthly massage subscription. Yes please. Great excuse to take care of myself.
Response from the owner · 2 months ago
We're so delighted to hear you're enjoying your monthly massage subscription! Taking time for self-care is truly important, and we're glad to be a part of your wellness journey. We look forward to welcoming you back to the studio for your next relaxing session!
Nick is amazing!!! So good at finding all the knots and working them out. He has a calming personality that puts you right at ease. Can hold a conversation that makes you feel heard but also knows when to just let you have space when you need some quite time. He is the best massage therapist I have ever had and I look forward to seeing him again and again.
Response from the owner · 2 months ago
We're delighted to hear about your wonderful experience! It's fantastic that the skill and calming presence made your session so enjoyable. We can't wait to welcome you back to our studio for more relaxing moments. Thank you for sharing your kind words!
Maria Del Rosario BarraganLocal Guide · 109 reviews
★★★★★
Un ambiente muy relajante y amable
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you for your 5-star rating! We're delighted to know you had a positive experience at our studio. We look forward to welcoming you back for another relaxing session soon!
I booked a full body, 2 hour, massage. Carlo immediately made me feel at ease and comfortable. He was professional and listened to my body and me. I could tell he cares about his clients and it made the experience an enjoyable one which definitely made me want to come back again. If you get a massage I recommend specifically Carlo at Elements.
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
Hi Lin, Thank you for sharing your wonderful 2-hour massage experience with us! It's fantastic to hear that Carlo made you feel comfortable and cared for during your massage. We're delighted that you enjoyed your time with us and appreciate your recommendation. We look forward to welcoming you back to our studio for another relaxing session soon!
I have visited Elements on a few occasions and they never disappoint. Today I worked with Adela and she was absolutely wonderful. She clearly took into consideration my verbally expressed needs but also picked up on the cues of my muscle tension and worked her magic on them. It was absolutely amazing!! Please go and see her for yourself.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Hi Emily, Thank you so much for sharing your wonderful experience! We're delighted to hear that Adela provided such attentive and effective care during your visit. It's fantastic to know she could address your needs so well. We look forward to welcoming you back to our studio for another amazing session soon!
Love this place me and my fiancé go every 2 weeks and I have the monthly subscription! So worth it affordable and literally all the massagers are amazing in their own way!! The front desk is so sweet and kind! Definitely recommend this place!!
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
Hi Justin, We're absolutely delighted to hear that you and your fiancé enjoy your visits every two weeks! It's wonderful to know that our monthly subscription is a great fit for you and that our therapists and front desk team have made your experiences special. Thank you for recommending us, and we can't wait to welcome you both back to the studio soon!
Yes, the hours are convenient to fit with anyone's schedule & you can usually get in quickly, but the amount they are charging now is ridiculous, even with a membership! And I know only a fraction of that is getting paid to the massage therapist. No wonder it's hard to get repeat appointments with the same therapist because they all leave.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · 6 months ago
Hi Leigh, Thank you for sharing your thoughts with us. We understand your concerns about pricing and therapist availability. Our goal is to provide quality service while ensuring fair compensation for our therapists. We would appreciate the opportunity to discuss your feedback further. Please feel free to contact us at 509-928-9098.
Excellent flexibility with scheduling. Fantastic massage therapists. Nic is the BEST!
Price assessment: Great price
Services: Service not listed
Response from the owner · 6 months ago
Hi Shawn, We're delighted to hear you enjoyed the flexibility in scheduling and had a fantastic experience with our therapists! Nic will be thrilled to know they made such a positive impact. We look forward to welcoming you back to the studio for another relaxing session soon!
