Google reviewers rate Elements Massage in Tracy 4.9 out of 5 based on 75 reviews, noting the owner responds to all feedback. Customers frequently praise the clean facilities, friendly staff, and professional therapists who listen to specific concerns and provide effective relief. Services include deep tissue massages, facials, and prenatal care, with many clients signing up for memberships. A recurring criticism involves session timing, where some customers reported their appointments ended early or failed to maintain consistent pressure as requested.
Google rating: 4.9 out of 5 from 75 reviews (96% five-star).
Reviews on this page: 75 Google reviews (57 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent professional services rendered every single time.”
“I highly recommend Elements if you want a real, detailed, and therapeutic massage.”
“Therapists listened to my specific concerns & accommodated my needs.”
“The pricing is reasonable and I appreciate the attention to detail not just with my personal service request with massage but the upkeep and care of t…”
“The staff at Element Massage in Tracy are fabulous, honest, and TRUSTWORTHY!”
“You can immediately tell how much pride he takes in his business.”
“Great, affordable, professional massage in a beautiful setting.”
People customers mention
Tiffany5 reviews
Joe4 reviews
Juliana3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
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VGigi Suzette KibanoffLocal Guide · 29 reviewsiTotal number of Google reviews VGigi has written across all businesses on Google Maps, not just this one.
Therapists listened to my specific concerns & accommodated my needs. I didn’t feel hurried through the procedures.
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
We're delighted to hear that our therapists were attentive to your needs and provided a relaxing experience without making you feel rushed. Your comfort and satisfaction are our top priorities. We look forward to welcoming you back to our studio for another rejuvenating session!
nicole fair1 reviewiTotal number of Google reviews nicole has written across all businesses on Google Maps, not just this one.
Excellent professional services rendered every single time. I have been a client since they opened and they never disappoint. This facility is always very clean and the private rooms have the best accommodations. The rooms include bed soft comfy beds, with warmers if you want, cozy sheets, and warm inviting relaxing lighting.You can add on aromatherapy and hot stone therapy to make your massages even better.
The Therapists are always skilled and ask what you would like - if certain areas to work on or to avoid. They truly cater to your requested needs. The Owners and staff are very welcoming and treat you with care and kindness. I would suggest becoming a member. The pricing is reasonable and I appreciate the attention to detail not just with my personal service request with massage but the upkeep and care of the facility this combo keeps me coming back time and time again.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much for sharing your wonderful experience! We're delighted to hear that you've been with us since the beginning and continue to enjoy the personalized care and attention from our skilled therapists. It's fantastic to know that the cozy atmosphere and thoughtful amenities enhance your visits. We truly appreciate your recommendation and look forward to welcoming you back to our studio for more relaxing sessions.
Nick Scott11 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
We're delighted to hear you enjoyed your massage and appreciated our customer service! It's wonderful to know our team made your experience special. We look forward to welcoming you back to our studio for another relaxing session soon!
Jessica Ward5 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I have been a Certified Massage Therapist for 12 years and am very picky on my therapist and I was a little nervous trying someone somewhere new but hands down one of the best massages I've ever had. The owners were so sweet, gave me a tour, explained their setup and how everything works. My therapist Jaime was an absolute natural! Very professional and so detailed with his work, which is what my body really needed. I highly recommend Elements if you want a real, detailed, and therapeutic massage. I will definitely be back!
Price assessment: Great price
Response from the owner · 3 months ago
Thank you so much for sharing your wonderful experience! We're delighted to hear that Jaime provided you with such a detailed and therapeutic massage. It's fantastic to know that our studio and team made you feel comfortable and welcomed. We can't wait to see you again for another rejuvenating session!
Regina Butler13 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
They really have some great people working at this place! Very talented and most importantly professional! I fell asleep when I was getting my face show that's how comfortable I was! I've been going to this place for a year they are the bomb! If you want a deep massage and some clean skin this is the place to go!
Price assessment: Reasonable price
Response from the owner · a year ago
We're overjoyed to see your 5-star rating! We look forward to welcoming you back to our studio soon.
Mara Shelton10 reviewsiTotal number of Google reviews Mara has written across all businesses on Google Maps, not just this one.
Nice environment and friendly staff. Unfortunately, I did not receive the massage I requested. I discussed my needs with the therapist beforehand and asked several times during the session for more pressure, but the pressure never increased consistently and much of the massage focused on areas I had not asked to be worked on. Additionally, my one hour massage ended early, and I left feeling just as tight as when I walked in. The massage felt relaxing in the moment, but it did not address the areas I came in for or provide the relief I was hoping for
Response from the owner · 4 months ago
Thank you for sharing your experience with us. We're glad to hear you enjoyed the environment and found our staff friendly. However, we're sorry to learn that the massage did not meet your expectations. Your feedback is important, and we would like to address your concerns to ensure a better experience next time. Please feel free to contact us at 209-779-5600 to discuss this further.
Mandie PotterLocal Guide · 13 reviewsiTotal number of Google reviews Mandie has written across all businesses on Google Maps, not just this one.
I just got a 15 minute massage at a pop-up, and it was sooo good! The team was professional, and I appreciated my tech's warm hands. I'll be recommending Elements to anyone looking for a massage at a reputable establishment. I cant wait to experience more
Response from the owner · 5 months ago
We're delighted to hear you enjoyed your pop-up massage experience! It's wonderful to know our team's professionalism and your therapist's warm touch made a positive impression. We look forward to welcoming you to our studio for a full session soon. Thank you for recommending us!
Andrew Osburn2 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Been there 2 times different times they did grate planing be there on a membership later on
Response from the owner · 5 months ago
Thank you so much for sharing your experience! We're delighted to hear that you've enjoyed your visits to our studio. It's wonderful to know you're considering a membership, and we look forward to welcoming you back for more relaxing sessions.
Marcus YeeLocal Guide · 14 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
We've been members since opening day and love it! The owners and staff are always amazing.
Price assessment: Great price
Response from the owner · 5 months ago
Thank you so much for being with us since the beginning! We're delighted to hear that you love the experience and appreciate our amazing team. Your continued support means the world to us, and we look forward to welcoming you back to the studio for more relaxing sessions.
Maria PereydaLocal Guide · 15 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
ALICIA ALICIA ALICIA!!!!! Where do I start? I’m not sure what I was expecting, I guess just a regular ol massage. But NO!! Alicia is so intelligent and she is so amazing at what she does. She not only gives the best massages but she educates you on your body and on the issues that you’re having and how you can help yourself after you leave her bed. She knows your body just by a simple touch. 1000% without a doubt the best massage I’ve gotten.
Price assessment: Great price
Response from the owner · 6 months ago
Wow, what an incredible review. Thank you! We're absolutely delighted to hear how much you enjoyed your session with Alicia. Her dedication to providing not just a massage but a truly educational and personalized experience is something we deeply value. We can't wait to welcome you back to our studio for another amazing session. Thank you for sharing your wonderful experience!
