Hair salon · Charlottesville, VA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty97−0.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#62 of 127 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★921 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$96typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Elevate Salon highly, citing a relaxed atmosphere, friendly staff, and skilled haircuts. Clients frequently praise the team's attentiveness, communication, and ability to achieve desired styles. However, some low-star reviews criticize specific services, noting that head spa treatments lacked sufficient massage time and color corrections resulted in uneven or mismatched hair.
Google rating: 4.9 out of 5 from 921 reviews (94% five-star).
Reviews on this page: 921 Google reviews (730 with written comments, 52 with photos).
Owner responses: the business replied to 80% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Elevate Salon + SpaWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elevate Salon + Spa: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elevate Salon + Spa: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elevate Salon + Spa: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elevate Salon + Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elevate Salon + Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elevate Salon + Spa: 55/100 on this factor. Category median: 55.C
55
Bar = this company · dark tick = category median.
Star ratings
921 Google reviews we collected
4.9of 5
5 stars86494%
4 stars253%
3 stars61%
2 stars81%
1 star182%
Praise vs complaints
Phrases our text analysis found in 730 written reviews
96%praise
Praise77996%
Complaints354%
Price
What customers reported paying
$96-5% vs typical wedding hair stylists
Middle half of what 307 customers paid ($71–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27934%
Quality & results22528%
Would recommend12415%
Communication668%
Price & value577%
Speed & response344%
Honesty & trust294%
What customers talk about
We read 730 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The whole atmosphere was relaxing and everyone I interacted with was pleasant and helpful!”
“…or a full highlight, “we could discuss it then” which came off super rude.…”
“Thanks again Elevate Salon for a wonderful experience!”
“I have short, damaged hair and need a color correction with toner/highlights.”
“I highly recommend Elevate for their professionalism and customer care.”
“I got the head spa treatment and I would not recommend it.”
“She listened carefully, looked at the haircut photos I provided, asked questions about my desired look and gave me feedback on what she thought would/…”
“It’s also very affordable in my opinion, they take their time and get to know you throughout the whole thing.”
“Pricey, but to be expected because you know, it's a salon.”
“I had been styling it wavy up until this week, when I was running short on time and couldn't use my diffuser like I typically do.”
“I trust her knowledge and expertise and have never been disappointed!”
People customers mention
Leigh28 reviews
Jessica22 reviews
Justin19 reviews
Anna18 reviews
Maura18 reviews
Rachel17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elevate Salon + Spa for 8 kinds of job. Pick one to see what they paid and said.
WandaLocal Guide · 132 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Love this salon! Morgan took very good care of my straightening treatment! She's always exceptional! Thanks again Elevate Salon for a wonderful experience!
Paid $200+Keratin treatments
Danielle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It was my first time at Elevate. The staff was very kind. Averee made me feel comfortable and did a phenomenal job on my hair!
Paid $80–100Haircut
LoriLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Elevate Salon provides great service. Everyone is friendly and attentive. I love how my hair looks and feels after my appointment. Morgan is awesome!
Paid $200+HaircutHair coloring
Jack8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Rachel‘s been cutting my hair for a VERY long time. Your place has always been perfectly chill. And the coconut chocolate Luna bars are the bomb. I’d never go to anyone, or anywhere else. ; )
Paid $80–100Haircut
Shannon12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Justin did his usual great job and my granddaughter loved his hair. Always feel welcome at elevate. Can't come up with a negative. Thank ya'll for all you do. 😀
Paid $60–80HairstylingHaircut
Bob9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I enjoy the welcoming, relaxed environment and conversing with Rachel. Always a fantastic hair cut as well
Love this salon! Morgan took very good care of my straightening treatment! She's always exceptional! Thanks again Elevate Salon for a wonderful experience!
Price: $200+
Services: Keratin treatments
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · Edited 4 years ago
Awww thank you Wanda! It is always so nice to work with you and those gorgeous curls.
J. Stevens1 reviewiTotal number of Google reviews J. has written across all businesses on Google Maps, not just this one.
I got the head spa treatment and I would not recommend it. I have had better head massages at regular hair salons during a shampoo. Barely any massaging during the hair mask portion of the treatment. She massaged my head for 3 minutes only during the 10 minute hair mask and then just sat there. Why wouldn’t you massage the entire time? Also my hair is already greasy after getting the treatment a couple of hours ago so I guess she left product in my hair. Very sweet girl but I can’t believe I paid $180 for this service.
Update: Anna, the owner of the salon, personally reached out to me after my service and offered me a complimentary head spa appointment. I don’t live in the area so I declined but she was happy to accommodate a partial refund after I requested an alternative. I really appreciate her following up with me and making things right. I’m sure my experience was just a fluke since the salon really seems lovely.
Price: $200+
Services: Service not listed
Jenny Ashcraft2 reviewsiTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Rachel‘s been cutting my hair for a VERY long time. Your place has always been perfectly chill. And the coconut chocolate Luna bars are the bomb. I’d never go to anyone, or anywhere else. ; )
Price: $80–100
Services: Haircut
Atmosphere: Relaxing
Maintenance: Well-kept
Megan Woodson1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
