Paving contractor · Tumwater, WA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%58+14.1Value 14%85+12Replies to reviews 7%69+4.9Craft & service penalty99−0.1Momentum penalty86−1.4Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 44 water feature installationiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★151 Google reviews · 24 photos
94%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for its punctuality, clear communication, and reasonable pricing on projects like paver patios, driveways, and retaining walls. Recurring themes highlight the professionalism of the crews and the ability to transform uneven or difficult land into functional outdoor spaces. However, some low-star reviews indicate issues with post-installation support, specifically regarding unresponsiveness to maintenance requests and disputes over warranty coverage for drainage problems.
Google rating: 4.8 out of 5 from 151 reviews (94% five-star).
Reviews on this page: 151 Google reviews (137 with written comments, 53 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Water Feature Installation serving Tumwater, Washington.
Data from Google, last updated November 6, 2026.
Score profile vs other water feature installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Eli's Paver PatiosWater Feature Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eli's Paver Patios: 74/100 on this factor. Category median: 84.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eli's Paver Patios: 58/100 on this factor. Category median: 84.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eli's Paver Patios: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eli's Paver Patios: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eli's Paver Patios: 86/100 on this factor. Category median: 100.A
86
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eli's Paver Patios: 69/100 on this factor. Category median: 50.B
69
Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
4.8of 5
5 stars14294%
4 stars00%
3 stars11%
2 stars11%
1 star75%
Praise vs complaints
Phrases our text analysis found in 137 written reviews
96%praise
Praise25996%
Complaints114%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1529%
Reasonable3363%
Overpriced36%
Not sure12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6223%
Quality & results5621%
Would recommend5019%
Communication3914%
Speed & response3413%
Price & value228%
Honesty & trust73%
What customers talk about
We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The crew (Alex, Robert and Jimmy) were great; skilled, professional and considerate.”
“Eli's did a fantastic job with new retaining walls and walkways for our NE Portland craftsman home.”
“I couldn’t be happier with how everything turned out and would absolutely recommend Eli’s Pavers to anyone looking to have work done!”
“Our experience was not all bad but I would not use this company again or recommend them to a friend.”
“Hector came to our house - we had just finished a major garage remodel - he listened to our needs and came up with a reasonable plan and cost.”
“We ignored some red flags from the initial design consultation and therefore blame ourselves for a lot of the headache that ensued with this project.”
“The team was fast, efficient, friendly, and incredibly clean throughout the entire process.”
“Be mindful of Zac and be sure he knows who to contact if there will be any type of delay with final payment.”
“We found Eli's Paver Patios at the Washington State Fair this September.”
“So, it seems my cost for the work done by subs for Eli's will increase by another $304.”
“The crew was professional, reliable, and easy to work with throughout the project.”
People customers mention
Pavers26 reviews
Hector25 reviews
Zac5 reviews
Fair3 reviews
Zack3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eli's Paver Patios for 8 kinds of job. Pick one to see what they paid and said.
IIlonaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We found Eli's Paver Patios at the Washington State Fair this September. Hector came to our house - we had just finished a major garage remodel - he listened to our needs and came up with a reasonable plan and cost. Work commenced as promised and was completed in the time they said it would be. The crew (Alex,…
LLeahLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I love my new pavers! They took a very uneven piece of land with nothing, but weeds & turnes it into a very usable and attractive patio. Super easy to work with and great customer service. Will definitely use again for my next project.
Patio paving
MMaxLocal Guide · 60 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This is the 2nd time we've worked with Elis Pavers. Hector has been great. Incredibly professional and prompt. Very reasonable with our budget and we plan to work with them again. The work is exactly what we wanted and it's beautiful. We've gotten complements from family and friends who visit us
Reasonable pricePatio paving
JJamie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It’s so good to discover a company that is so professional and treats their customers with respect. I had a pretty small job done (a very nice fire pit) but they treat me like I’ve been their friend for years. Highly recommend!
Reasonable pricePatio paving
KKirk6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eli's did a fantastic job with new retaining walls and walkways for our NE Portland craftsman home. I especially liked their ability to do it all: deconstruction of older stone walls, new concrete block retaining walls, brick masonry facade in the back yard to match existing, and attractive stone for the front and…
PPaula2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Pavers looked great at installation; after 12 months I needed suggestions to remove stains on pavers = NO REPLY. Needed sand and sealed = NO REPLY. At each of my calls and follow-up calls, Eli's Pavers asked for pictures, which I sent, would take my number & email and said they would get the pictures to the right…
We found Eli's Paver Patios at the Washington State Fair this September. Hector came to our house - we had just finished a major garage remodel - he listened to our needs and came up with a reasonable plan and cost. Work commenced as promised and was completed in the time they said it would be. The crew (Alex, Robert and Jimmy) were great; skilled, professional and considerate. The results are just beautiful! We couldn't be happier. The driveway makes the garage blend in and completes your yard. Thank You, Eli's Paver Patios!
Response from the owner · a week ago
Thank you so much, Ilona! We're so glad you found us at the Washington State Fair and that Hector came up with a plan that fit your needs. Alex, Robert and Jimmy will be thrilled to hear your kind words, and we love that the new driveway ties in so beautifully with your garage remodel. Thank you for choosing Eli's Paver Patios!
L
Leah ReisbergLocal Guide · 21 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
I love my new pavers! They took a very uneven piece of land with nothing, but weeds & turnes it into a very usable and attractive patio. Super easy to work with and great customer service. Will definitely use again for my next project.
Services: Patio paving
Response from the owner · 2 weeks ago
Thank you, Leah! We're so happy you love your new pavers. We really enjoyed turning that uneven, weedy patch into a patio you can use and enjoy. Thank you for the kind words about our service. We look forward to helping with your next project!
M
Max PhamLocal Guide · 60 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
This is the 2nd time we've worked with Elis Pavers. Hector has been great. Incredibly professional and prompt. Very reasonable with our budget and we plan to work with them again. The work is exactly what we wanted and it's beautiful. We've gotten complements from family and friends who visit us
Price assessment: Reasonable price
Services: Patio paving
Material: Pavers
Response from the owner · 3 weeks ago
Thank you so much, Max! We're honored you chose us a second time, and we're thrilled to hear Hector was professional, prompt and worked with your budget. It's wonderful that your family and friends are noticing your new pavers. We look forward to working with you again!
L
Loren Butz1 reviewiTotal number of Google reviews Loren has written across all businesses on Google Maps, not just this one.
My wife and I met an Eli’s Patio and Pavers representative at their Puyallup Fair booth on a Saturday. The representative listened to our project challenges with understanding and signed us up for a no-obligation estimate the following week at our home.
Hector Garcia, the Salesman/Customer Representative, arrived on Tuesday and sized up our patio requirements: the existing 11.5x10 made up of three slabs of concrete that were separating and settling. Part of the settling was due to our buried septic tank that bordered the patio and that was dug out and emptied every 7 years.
Our new Eli’s patio is now 11.5x12 in Catalina Grana (yellow/gray) pavers that stretches from the old patio over the septic tank. Because the pavers permit water to seep into the supporting soil below and the pavers are removable above the tank cleanouts, septic tank maintenance is easier. Hector even sized and had raisers installed on the cleanouts so that we don’t have to dig down so far to expose the cleanout covers.
The Eli’s crew finished their work in two days. They demonstrated care and pride in their good workmanship by removing all of the original concrete and replacing it with new pavers because of our concern that the foundation might be tied into the patio. The fear was unfounded and the replacing pavers greatly improve the overall appearance. The jobsite was left clean and the workers took extra care to sweep the street where some materials were dropped off during construction. Hector walked through the project site after the workers were completed with us and made sure that he and we were satisfied with the final product. We are and greatly appreciate the new Eli’s patio.
Price assessment: Reasonable price
Services: Patio paving
Material: Pavers
Response from the owner · 3 weeks ago
Thank you so much, Loren and family! We're so glad to hear Hector listened closely to your goals and designed a patio that works with your septic tank cleanouts, and that our crew took care with the removal, installation and cleanup. Thank you for the thoughtful review and for choosing Eli's Paver Patios.
J
Jamie Kaiser9 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
It’s so good to discover a company that is so professional and treats their customers with respect. I had a pretty small job done (a very nice fire pit) but they treat me like I’ve been their friend for years. Highly recommend!
Price assessment: Reasonable price
Services: Patio paving
Material: Pavers
Response from the owner · a month ago
Thank you so much, Jamie! We're thrilled you love your new fire pit. No project is too small for us, and we're glad you felt like a friend from day one. We really appreciate your recommendation!
K
Kirk Wimmer6 reviewsiTotal number of Google reviews Kirk has written across all businesses on Google Maps, not just this one.
Eli's did a fantastic job with new retaining walls and walkways for our NE Portland craftsman home. I especially liked their ability to do it all: deconstruction of older stone walls, new concrete block retaining walls, brick masonry facade in the back yard to match existing, and attractive stone for the front and side yards. Old walkway stones were removed (and recycled to a neighbor's home) and new pavers were installed to make a smooth, clean walking surface. I forgot to mention that they had to remove a sizable tree stump that was in line with the old wall. Very hard work, but no problem getting it done. I also appreciate the flexibility to make adjustment to the plan as we got deeper into the project.
Thank you, Kirk! We’re thrilled with how the retaining walls, walkways, and brick masonry facade turned out for your craftsman home in Portland, Oregon. Removing that tree stump and matching the existing masonry was no small task, and we’re glad we could stay flexible as the project evolved. We really appreciate you taking the time to share your experience and photos!
P
Paula Gilley2 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Pavers looked great at installation; after 12 months I needed suggestions to remove stains on pavers = NO REPLY. Needed sand and sealed = NO REPLY. At each of my calls and follow-up calls, Eli's Pavers asked for pictures, which I sent, would take my number & email and said they would get the pictures to the right person and to expect to hear from someone soon. Even talked to them at the Puyallup Fair = NO REPLY. WORST CUSTOMER SERVICE. Find someone else who will take care of you.
Price assessment: Not sure
Services: Patio paving
Material: Pavers
C
CiCi Curci2 reviewsiTotal number of Google reviews CiCi has written across all businesses on Google Maps, not just this one.
I am so thankful for everything Eli’s Pavers did for me! Ron was absolutely wonderful to work with—friendly, knowledgeable, patient, and there to help every step of the way. As a new homeowner, the thought of taking on such a large project was a little overwhelming, but Ron and the team made the entire process feel easy and stress-free.
Everyone I spoke to was always happy to answer my questions, offer guidance, and walk me through my options. Once the patio project got started, the experience was nothing short of amazing. The team was fast, efficient, friendly, and incredibly clean throughout the entire process.
I couldn’t be happier with how everything turned out and would absolutely recommend Eli’s Pavers to anyone looking to have work done!
Thank you so much, CiCi! We’re thrilled Ron and the team made such a large patio project feel easy and stress-free. Clear guidance, patient communication, efficient work, and a clean jobsite are all incredibly important to us. We’re so glad you love the finished patio, and we truly appreciate your recommendation!
S
Susan JensenLocal Guide · 21 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with our new concrete patio! The crew from Eli’s did an excellent job and we are pleased with the end result. Hector was our main point of contact throughout the project and he was fantastic to work with. He was communicative, kept us informed along the way, and guided us through the process, which made everything so much easier.
Thank you for a beautiful patio and a great experience!
Price assessment: Great price
Services: Patio paving
Material: Concrete
Response from the owner · a month ago
Thank you, Susan! We’re so glad you love your new concrete patio. Hector will appreciate your kind words about his communication and guidance throughout the project. It was a pleasure bringing this space to life for you!
R
Randy AlejoLocal Guide · 15 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
They did a wonderful job. The pavers came out soo beautiful. Hector is always ready to answer our calls and very attentive. He cares to make sure we are satisfied. Travels a good distance to make sure the job is running smoothly. His crew also works hard. Would definitely recommend them
Response from the owner · a month ago
Thank you, Randy! We’re thrilled you love how the pavers turned out. Hector and the crew work hard to keep every project running smoothly, and we appreciate you recognizing their care and attentiveness. Thank you for recommending us!
