Google reviewers for Elite Carpet Care in Eugene, OR, report a 4.9/5 rating from 57 reviews, noting that the owner responded to 67% of feedback. Customers frequently praise the service for punctuality, efficient stain and odor removal, reasonable pricing, and prompt communication regarding scheduling and updates. One low-star review criticized the cleaning quality and lack of response to follow-up inquiries, although the technician arrived on time and completed the work quickly.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Wonderful cleaning service for my carpets. Very thorough great price and was right on time. I will definitely have them come and do my next cleaning
I have used them for many yrs. They get the spots out & are very professional workers. The other thing I have always been happy about is the fast drying time, usually within 8-10 hrs. Dry. Thanks for a good job!
Fast reply to online inquiry. They were able to get me fit into the schedule quickly and in a timely manner. Very nice service technician. I would recommend them and use their services again.
Very nice job, fast and efficient! Quite affordable.
Very satisfied! Stains left by our son's dogs are now gone - wasn't sure if those would come out. They accommodated our need for quick scheduling, and the very professional service tech even tacked down some loose carpet on one of the stairs! Will for sure use this company again.
I had my carpets cleaned today by a very nice guy named Kollin. He arrived on time and did a fabulous job cleaning my carpets. He a good area to cover too. They look brand new and I can't say enough what a hard worker he is. I would highly recommend him to any one needed this service. =)
Colin was very friendly and did a very good job. I am very satisfied.
Great communication, on time and worked efficiently. I liked the customer service attitude.
My carpet came out very clean and the gentleman was polite and did a great job!
I am always satisfied with Elite Carpet care. We have had them clean rentals for us in the past. This time a young man came to our residence, I think Kollin was punctual, responded promptly. He was very professional,very thorough. We were pleased with the job as always outstanding customer service!