Customers frequently cite quick arrival times, professional handling, and reasonable pricing for services like lockouts, flat tires, and long-distance tows. The owner actively engages with feedback, addressing concerns in a high percentage of reviews. However, some low-star comments highlight issues with communication regarding scheduling, vehicle damage during service, and inappropriate behavior from drivers.
Google rating: 4.9 out of 5 from 170 reviews (96% five-star).
Reviews on this page: 170 Google reviews (147 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 12, 2026.
Service: Towing Service serving Detroit, Michigan.
Data from Google, last updated November 13, 2026.
Star ratings
170 Google reviews we collected
4.9of 5
5 stars16396%
4 stars00%
3 stars21%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 147 written reviews
97%praise
Praise24397%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7530%
Staff & attitude6827%
Quality & results3313%
Price & value3213%
Would recommend2610%
Honesty & trust104%
Communication62%
What customers talk about
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician arrived quickly and got my car unlocked in 2 seconds very pleasant guy will use there service again if needed”
“He has repeatedly given me specific dates and times when he would return it, only to never show up.”
“They was really really nice and put my donut on in 10 minutes and sent me on my way.”
“" Completely inappropriate, unprofessional, and unwelcome.”
“Had a blowout and arrived quickly and wonderful service”
“Fast service reasonable price diver works with me nice very professional handling with care”
“Highly recommend this company to anyone needing a tow!”
“😳 He said 30 mins he was here in ten fast reliable affordable gotta have them on speed dial thanks you so much yall”
“Metro Detroit, he communicated very well, was punctual, and very friendly on the ride to the car shop.”
People customers mention
Nell5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They did a great job. Used tow truck to tow my truck from livernois to dearborn. Very professional
Price assessment: Great price
Services: Car towing
Response from the owner · 14 hours ago
We’re glad we could tow your truck from Livernois to Dearborn and provide professional service. Thank you for choosing us and sharing your kind feedback.
Tyree, we appreciate the enthusiastic shoutout and are honored you consider us the best in the city. Thank you for choosing us and recommending our team!
SheldonLocal Guide · 15 reviewsiTotal number of Google reviews Sheldon has written across all businesses on Google Maps, not just this one.
It's Elite for a reason. Highly recommend this company. Great communication and work ethics.
Response from the owner · 21 hours ago
Sheldon, thank you for the strong recommendation. We’re proud our communication and work ethic made a positive impression, and we appreciate you choosing us.
Anita Pace2 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
They were friendly & efficient! Quick response & good service!
Services: Car towing
Response from the owner · Edited 17 hours ago
Anita, we appreciate you taking the time to share this. We’re glad our friendly team responded quickly and provided efficient service. Thank you for choosing us!
gaming with unicorngirl6 reviewsiTotal number of Google reviews gaming has written across all businesses on Google Maps, not just this one.
The technician arrived quickly and got my car unlocked in 2 seconds very pleasant guy will use there service again if needed
Price assessment: Reasonable price
Services: Car lockouts
Response from the owner · a day ago
We’re pleased the technician arrived promptly, unlocked your car quickly, and made the experience pleasant. Thank you for sharing your feedback and considering us again if you need assistance.
Stephanie R Thompson7 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Very good customer service used you twice and two days. I will use you again family service customer service I like it.
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · a day ago
Stephanie, we’re grateful you chose us twice in two days and enjoyed the customer service. Thank you for your continued trust and kind words about our family service. We look forward to assisting you again.
Tracy Pease3 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
So I got a flat tire in Berkley on 12 and Woodward, they told me 20 minutes, and he was there in 20 minutes. They was really really nice and put my donut on in 10 minutes and sent me on my way. THANK YOU SO MUCH!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a day ago
Tracy, thank you for sharing this. We’re glad our team arrived when expected, got your spare tire on quickly, and helped you get back on your way. We appreciate your kind words!
donnie smith6 reviewsiTotal number of Google reviews donnie has written across all businesses on Google Maps, not just this one.
Extremely friendly service. Driver was on time and was very careful loading and off loading my vehicle.
Price assessment: Not sure
Services: Car towing
Response from the owner · a day ago
Donnie, we’re delighted our driver made the experience welcoming and handled your vehicle carefully from loading through unloading. Thank you for recognizing the timely, friendly service and for choosing us.
leah williams7 reviewsiTotal number of Google reviews leah has written across all businesses on Google Maps, not just this one.
Fast, affordable and dependable!
I'm very pleased!
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 2 days ago
Leah, we appreciate your kind words and are thrilled to hear the service was fast, affordable and dependable. It means a lot to know you are pleased, and we value your support. We look forward to assisting you again whenever you need us.
Brittany Dent3 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
The service was absolutely great! I called for vehicle lockout assistance. In less than thirty minutes, the service representative had arrived and unlocked my car! Thank you so much!!!
Response from the owner · 2 days ago
Brittany, thank you for the wonderful review. We are glad our representative arrived quickly and resolved your lockout so you could get back on the road. We appreciate you taking the time to share this and we are here to help in the future.
