Elite Household HR - Miami Nanny Estate Staffing Agency at a glance
Google reviewers rate Elite Household HR 4.7 out of 5 based on 48 reviews, with the owner responding to 81% of feedback. Clients frequently cite professional communication, quick placement of bilingual staff, and assistance with employment documentation for international families. However, low-star reviews highlight recurring issues with unreturned calls, unfulfilled searches, and billing disputes, suggesting inconsistent responsiveness during critical service periods.
Google rating: 4.7 out of 5 from 48 reviews (91% five-star).
Reviews on this page: 47 Google reviews (38 with written comments, 1 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: May 12, 2026.
Service: Nanny Service serving Opa-locka, Florida.
Data from Google, last updated November 12, 2026.
Star ratings
47 Google reviews we collected
4.7of 5
5 stars4391%
4 stars00%
3 stars00%
2 stars00%
1 star49%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
91%praise
Praise7291%
Complaints79%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1924%
Would recommend1620%
Quality & results1316%
Honesty & trust1114%
Speed & response810%
Communication79%
Price & value56%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the very beginning, they have stood out for their professionalism, organization, and attention to detail.”
“I highly recommend this agency to anyone looking for a trustworthy and professional experience.”
“I had a great experience working with this agency for both temporary and long-term babysitting positions.”
“Communication is consistent, respectful, and efficient, which makes everything feel smooth and reliable.”
“Their team was very attentive, professional, and efficient.”
“A very good experience, professional service, excellent communication, and very well organized.”
“We went with the oncall package and chose the candidate that best matched our needs; the security that Rosie gave us was worth every penny.”
“After a trial, we prepared a contract and the nanny and agency both signed the contract, so of course we paid the referral fee.”
People customers mention
Nannies8 reviews
Thalya3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I’ve had the opportunity to work with this agency, and my experience has been excellent. From the very beginning, they have stood out for their professionalism, organization, and attention to detail.
The process is always clear and well-structured, and it’s evident that they truly care about both the families and the nannies, making sure each placement is the right fit.
Communication is consistent, respectful, and efficient, which makes everything feel smooth and reliable.
I highly recommend this agency to anyone looking for a trustworthy and professional experience.
Response from the owner · 5 months ago
Thank you so much for taking the time to share this. What you described — a clear process, genuine care for both families and candidates, and communication that feels reliable — is exactly the standard we hold ourselves to every single day. We believe the right placement is never just about filling a role; it is about fit, trust, and long-term relationship. We are grateful for the opportunity to work with you and look forward to continuing to serve you at the highest level.
priscila ALVAREZ1 reviewiTotal number of Google reviews priscila has written across all businesses on Google Maps, not just this one.
Muy buena experiencia, servicio profesional, excelente comunicación y muchísima organización.Se nota experiencia y el compromiso con cada cliente.
Response from the owner · 5 months ago
Priscila, muchísimas gracias por tus palabras. Nos llena de orgullo saber que viviste el nivel de profesionalismo, comunicación y organización que nos esforzamos por ofrecer en cada proceso. El compromiso con nuestros clientes no es solo parte de lo que hacemos — es la razón por la que lo hacemos. Fue un placer acompañarte y esperamos poder seguir siendo tu aliado de confianza.
Sheiyn Rodriguez2 reviewsiTotal number of Google reviews Sheiyn has written across all businesses on Google Maps, not just this one.
We manage our family office between Bogotá and Miami, and finding qualified, discreet household staff in the US has always been a challenge. A colleague recommended Elite Household HR and the experience was seamless. They placed a bilingual governess for our children within two weeks — someone who truly understood our family’s lifestyle and expectations. When we travel to Europe, we always know our home is in capable hands. Highly recommend for any family with international needs.
Response from the owner · 5 months ago
Yesenia, thank you for this incredibly thoughtful review. Serving families who operate across borders — managing homes, staff, and lifestyle between cities like Bogotá, Miami, and Europe — is exactly the work we are built for. Knowing that your household is in capable hands while you travel is not a small thing, and we do not take that trust lightly. We are honored to have been recommended to you and to have found the right fit so quickly. We look forward to continuing to support your family for years to come.
Monica Gomez Melendez2 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Our family office is based in Colombia but we spend several months a year between Florida and Spain. We needed someone to help us build a proper HR structure for our household staff in the US — contracts, payroll setup, the works. Thalya and her team handled everything professionally and with complete confidentiality. It felt less like hiring a vendor and more like having a trusted advisor. Worth every penny!
Response from the owner · 5 months ago
Monica, thank you for sharing this so generously. Building proper HR infrastructure for household staff — contracts, payroll, compliance — is work that rarely gets talked about in this industry, but it matters enormously, especially for international families navigating US employment standards. We are so glad that working with us felt less transactional and more like a trusted advisory relationship, because that is precisely what we aim to be. It was a privilege to serve your family, and we are here whenever you need us next.
Malory Nikolic6 reviewsiTotal number of Google reviews Malory has written across all businesses on Google Maps, not just this one.
We were referred to Elite Household HR through our family office network in Medellín. We weren’t sure what to expect from a US-based staffing firm, but from the first call we felt understood. They’ve now helped us place two household employees and assisted with setting up proper employment documentation. For Latin American families with a presence in the US, this firm speaks your language — literally and professionally.
Response from the owner · 5 months ago
Malory, thank you — this review means a great deal to us. Being referred through your family office network in Medellín and then having the opportunity to earn your trust through the actual experience is exactly the kind of relationship we value most. We understood from the very first call that what your family needed was not just staff, but properly placed, documented, and supported household employees. We are proud to serve Latin American families with US household operations, and we will always show up — literally and professionally — for families like yours.
Nadia BiLocal Guide · 14 reviewsiTotal number of Google reviews Nadia has written across all businesses on Google Maps, not just this one.
I had a great experience working with this agency for both temporary and long-term babysitting positions.
Thayla has been incredibly supportive from the beginning to the end of the process. She is very friendly, professional, and truly helpful when preparing for interviews and understanding what to expect. I really appreciated her guidance and support throughout the entire experience. Highly recommend!
Response from the owner · 5 months ago
Nadia, thank you so much for this kind review. Supporting candidates through the process — not just connecting them to positions but genuinely preparing them for what to expect — is something we care deeply about. Every placement reflects on our firm, and we want every candidate to walk into an interview feeling confident, informed, and ready. It was wonderful working with you, and we wish you continued success in your career.
Nikita LuchkinLocal Guide · 27 reviewsiTotal number of Google reviews Nikita has written across all businesses on Google Maps, not just this one.
We came to Miami for a family reunion and hired two nannies from Elite Nannies Miami — they were absolutely amazing with all the kids! Professional, caring, and made everything so easy. Highly recommend without hesitation!
Price assessment: Reasonable price
Response from the owner · a year ago
Thank you for trusting in us!
Sofya MikhailavaLocal Guide · 240 reviewsiTotal number of Google reviews Sofya has written across all businesses on Google Maps, not just this one.
Elite Nannies is absolutely fantastic! Their team is incredibly professional and made the process of finding the perfect nanny for my sis so smooth. Highly recommend their services if you're looking for top-tier childcare!
Nikiforos Lakos7 reviewsiTotal number of Google reviews Nikiforos has written across all businesses on Google Maps, not just this one.
We were visiting Miami from London and needed reliable childcare during our stay. Elite Nannies Miami exceeded all expectations! Thalya and her team were incredibly professional, warm, and truly understood our family’s needs. They matched us with a wonderful nanny who made our holiday so much more enjoyable and stress-free. Traveling with little ones can be challenging, but thanks to Elite Nannies, we were able to relax and enjoy our time in Miami. Highly recommend to any family visiting from abroad!
Response from the owner · a year ago
Thank you so much for the kind words and trusting us!
