Google reviewers rate Elite Sewer & Drain Inc. five stars based on 280 reviews, with the owner responding to 84% of feedback. Customers frequently highlight punctuality, clear communication, transparent pricing, and efficient service for tasks including sewer line repairs, hydro jetting, and fixture installations. While most experiences are positive, a small number of low-star reviews cite dissatisfaction with labor fees or unresolved diagnostic issues that required hiring another contractor.
Google rating: 5.0 out of 5 from 280 reviews (98% five-star).
Reviews on this page: 280 Google reviews (253 with written comments, 11 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: November 7, 2026.
Service: Sewer Service serving Cicero, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
280 Google reviews we collected
5.0of 5
5 stars27598%
4 stars31%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
99%praise
Praise63799%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15624%
Staff & attitude14422%
Would recommend10016%
Quality & results9415%
Price & value6310%
Communication498%
Honesty & trust355%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very responsive, good communication, and showed up on time.”
“They’re so friendly and their work is high quality.”
“I ended up actually not needing assistance, but will call them again if I ever do!”
“We had a great experience with this Elite Sewer & Drain!”
“…ment, and promptly and professionally did the job, replacing several damaged pipe fragments and cleaning others.…”
“The entire job was finished in about an hour, and I thought the pricing was fair.”
“They explained what happened and informd you what is the best way to replaced it.”
“Gabriel and the team were consistently responsive, transparent, and communicative throughout the entire process of fixing our sewer.”
People customers mention
Gabriel49 reviews
Axel14 reviews
Carlos11 reviews
Plumbing3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience working with Gabriel. He was very responsive, good communication, and showed up on time. He diagnosed and repaired our broken shower by replacing the diverter system. Very professional and knowledgeable.
Price assessment: Reasonable price
Price: $2,000+
Services: Shower repair
LauraLocal Guide · 26 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
You’ve found the best people for the job! Gabriel and Gabriel Sr. are so wonderful to work with. We’ve had them install whole house filtration, sinks, garbage disposal and they did all the plumbing for our bathroom restoration. They’re so friendly and their work is high quality. We always turn to them when we’re ready to upgrade something.
Price assessment: Great price
Services: Water heater installation, Garbage disposal installation, Plumbing leak detection, Water tank installation, Sewer cleaning, Toilet installation, Sump pump repair, Faucet installation, Service not listed
Nicholas Bianchi6 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
I called needing help to fix a rooting issue, and Gabriel was wonderful! He scheduled me in for the next day! I ended up actually not needing assistance, but will call them again if I ever do!
Kristen Ferguson7 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
We had a great experience with this Elite Sewer & Drain! Gabriel and the team were consistently responsive, transparent, and communicative throughout the entire process of fixing our sewer. They took the time to keep us informed, explain what was going on, and answer our questions along the way. Having a company that is reliable and honest makes a stressful situation so much easier. We really appreciated their professionalism and would absolutely recommend them to anyone needing sewer work!
Price assessment: Reasonable price
Services: Sewer repair
Kevin J. Frank2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
We had a hole form in our front lawn that exposed a pipe. Elite Sewer and Drain came out and quickly diagnosed the problem: a pipe connecting our cleanout to the sewer system had snapped in half. In addition, the cleanout needed to be replaced.
Gabriel and his team came up with a plan and scheduled the work. They came out on a Saturday and completed the job that same day. The entire process, from start to finish, was seamless, and the communication was excellent.
Highly recommend Elite Sewer and Drain!
Price assessment: Reasonable price
Price: $2,000+
Services: Outdoor plumbing system repair
Response from the owner · a month ago
Thank you Kevin for your great review. We appreciate our customers and work hard everyday to ensure that our customers are happy and satisfied.
Ian Miller2 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Elite Sewer and Drain was quick to respond to my issue. They were able to come out the next day, at exactly the time that they said they would be there, and communicated when they were on their way. In addition to their punctuality and communication, they identified the necessary part quickly, got the part after I agreed to the price, and installed it in about an hour.
Overall, I would say they were extremely professional, efficient and did what I needed them to do (without telling me their life story or anything like that - they came in and got right to it). I would definitely use them again.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you Ian for your feedback. This goes a long way for us. I’m glad we were able to help you.
Peter Ryckbosch2 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Gabriel was fast to respond and professional. The quote was very easy to understand and transparent. They worked efficiently and were very respectful of my home. I will use them again for future needs and would recommend them to family/friends
Price assessment: Reasonable price
Services: Water heater installation
Response from the owner · a month ago
Thank you Peter, we appreciate your feedback and support. I’m glad we were up to your expectations.
Patrick Parmentier6 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Great experience with Elite Sewer & Drain. They were originally scheduled for 5PM but were able to come a few hours early, which was very convenient. The team was friendly, professional, and efficient. They quickly diagnosed the problem, cleared a clog in pipe running to our kitchen sink that was about 25 feet down the drain line, and properly resealed everything under the sink. The entire job was finished in about an hour, and I thought the pricing was fair. Would definitely use them again.