Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Google reviewers rate Elite Spa 4.8 out of 5 based on 425 reviews, highlighting consistent praise for knowledgeable staff, thorough massages, and facials. Customers frequently note the relaxing atmosphere and personalized attention during appointments. However, recurring criticisms in lower-rated reviews cite a difficult-to-navigate website, strict cancellation policies, and occasional issues with facility temperature or appointment delays.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
425 Google reviews we collected
Phrases our text analysis found in 305 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 305 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is very friendly, knowledgeable, and professional.”
“Instantly made me feel comfortable and was thorough with my painful areas.”
“I hope this place goes out of business, but with that policy they won’t so I hope whoever came up with that rule has an awful year.”
“Kelsey truly made the experience exceptional, and I would highly recommend her to anyone looking for a fantastic massage.”
“I would not recommend this place if you are having back pain.”
“One of the best massages I’ve for such a great price”
“The staff is polite but for the price point the massage left a lot on the table.”
“She explains the process so well and makes the customer feel very at ease and comfortable.”
“Katya’s technique was exactly what I needed, and she was so responsive to any questions I may have had.”
“My wrap and facial was 30 minutes late, she did not apologize and somehow still ended earlier than the time allotted.”
“Kelsey genuinely has magical hands.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Elite Spa- Aesthetics and Wellness for 2 kinds of job. Pick one to see what they paid and said.
Jessica was great! Instantly made me feel comfortable and was thorough with my painful areas. Will be back for sure!
Katya’s technique was exactly what I needed, and she was so responsive to any questions I may have had. Will definitely be booking with her again!
Stopped in Green Bay for a few days and was looking for a facial and a massage Elite spa did not disappoint. Margaret was an amazing esthetician who had wonderful advice. Nicole did an amazing job with the trigger point massage. If I ever find myself in Green Bay again I will most definitely be stopping by.
Kelsey was amazing. She exceeded my expectations & I’ll definitely be going back to her in the future!!
Victoria's facial was amazing! She is very friendly, knowledgeable, and professional. Katya's massage was excellent! Great pressure and she really worked on me. I am more than happy with today's experience.
Victoria was so nice and was nice to talk with her. She provided an excellent result to my lashes.
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 47 | — |
| Body waxing | 8 | — |
4.8 ★★★★★ 425 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jessica was great! Instantly made me feel comfortable and was thorough with my painful areas. Will be back for sure!
Stella is so great
Katya’s technique was exactly what I needed, and she was so responsive to any questions I may have had. Will definitely be booking with her again!
Love this Spa!
Stopped in Green Bay for a few days and was looking for a facial and a massage Elite spa did not disappoint. Margaret was an amazing esthetician who had wonderful advice. Nicole did an amazing job with the trigger point massage. If I ever find myself in Green Bay again I will most definitely be stopping by.
Kelsey was amazing. She exceeded my expectations & I’ll definitely be going back to her in the future!!
Victoria's facial was amazing! She is very friendly, knowledgeable, and professional. Katya's massage was excellent! Great pressure and she really worked on me. I am more than happy with today's experience.
Excellent massage!
Sam did an amazing job
Kelsey was amazing. So professional and thorough.
Thank you for sharing your experience! We’re so glad to hear that Judy provided such a professional and thorough service. We’ll be sure to pass along your kind words! We look forward to seeing you again in the future!
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
