Ashley13 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is so informative and very friendly!
Elite Spine & Health Center - Houston
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%98+27.7Replies to reviews 8%46+3.8Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 86 chiropractorsPosition by Experts Score among all companies we track in this category. · better than 41%
5.0 ★★★★★ 581 Google reviews · 22 photos
98%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
Oct 2026latest review
Elite Spine & Health Center - Houston at a glance
Reviewers highlight the facility's clean, welcoming environment and staff's friendly, professional demeanor. Patients frequently note punctual appointments, flexible scheduling, and thorough explanations during chiropractic adjustments, massage therapy, and rehabilitation sessions. However, some individuals report inconsistent staffing levels, front desk rudeness, and instances where treatments resulted in increased pain despite positive interactions with the clinical team.
- Google rating: 5.0 out of 5 from 581 reviews (98% five-star).
- Reviews on this page: 581 Google reviews (417 with written comments, 8 with photos).
- Owner responses: the business replied to 29% of reviews.
- Most recent review: October 30, 2026.
- Service: Chiropractor serving Houston, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other chiropractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Spine & Health Center - Houston: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Spine & Health Center - Houston: 98/100 on this factor. Category median: 97.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Spine & Health Center - Houston: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Spine & Health Center - Houston: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Spine & Health Center - Houston: 46/100 on this factor. Category median: 49.C
46
Bar = this company · dark tick = category median.
Star ratings
581 Google reviews we collected
- 5 stars56798%
- 4 stars81%
- 3 stars20%
- 2 stars00%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 417 written reviews
- Praise50997%
- Complaints143%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23946%
- Quality & results10520%
- Would recommend10520%
- Communication326%
- Speed & response296%
- Price & value71%
- Honesty & trust61%
What customers talk about
We read 417 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Green was super personable and took the time to explain everything thoroughly.”
“Jenna at front desk was rude so I walked out and didn’t even schedule my first session.”
“Great service everyone is very friendly and professional.”
“Awful experience.”
“I highly recommend everyone is so welcoming and pleasant.”
“…nice, and made the treatment as comfortable as possible, while also explaining what every part of the treatment was for, and finally Victoria was ver…”
“Every appointment was right on time and never any sitting around.”
“…le and understanding, Yeli genuine and sweet, Mana understanding and reasonable, Bryan upbeat and kind, Ana down to earth and doesn’t play about peopl…”
“For the first time in a long time, I felt like someone genuinely cared about getting me better.”
People customers mention
- Cheong 71 reviews
- Green 29 reviews
- Madrid 17 reviews
- Billy 15 reviews
- Sean 7 reviews
- Young 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Lamayah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend everyone is so welcoming and pleasant. Dr.Green is the best she really did help me during my time coming for treatment.
andres3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dr. Green was super personable and took the time to explain everything thoroughly. The entire staff was incredibly friendly and welcoming, making me feel comfortable throughout my visit. Overall, a great experience! :)
Stephen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Elite Spine is located in an easy-to-access and safe building. Their facility is very nice with a friendly atmosphere. The front desk is well staffed to provide immediate service for whatever adjustments or therapy is needed. My experience has been very good. I would recommend Dr. Bill Cheong to anyone seeking…
A2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Had a great experience with Dr. Shin, very helpful and informative, he made the experience feel comfortable, Natalie was very nice, and made the treatment as comfortable as possible, while also explaining what every part of the treatment was for, and finally Victoria was very helpful made the scheduling easy, definitely will be back again A++ service
LonnieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Staff is amazing Dr. actually listens and focus on your treatment the combo treatments are absolutely astonishing. Actually feels great knowing that the staff and Dr are on same page to your road of recovery. Thanks to whole staff and of course Victoria who works with changing or rescheduling your visit . This place is the total package 📦 😍
Urica14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Dr: Chin is a master of his craft. His attention to detail is unmatched and I always get exactly what I need and more!
Photos
Customer reviews
5.0 ★★★★★ 581 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Lamayah Chambers8 reviewsTotal number of Google reviews Lamayah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend everyone is so welcoming and pleasant. Dr.Green is the best she really did help me during my time coming for treatment.
andres Acosta3 reviewsTotal number of Google reviews andres has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr. Green was super personable and took the time to explain everything thoroughly. The entire staff was incredibly friendly and welcoming, making me feel comfortable throughout my visit. Overall, a great experience! :)
Stephen K10 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleElite Spine is located in an easy-to-access and safe building. Their facility is very nice with a friendly atmosphere. The front desk is well staffed to provide immediate service for whatever adjustments or therapy is needed. My experience has been very good. I would recommend Dr. Bill Cheong to anyone seeking chiropractic care. He is very friendly and most experienced. I have come to him for many years for chiropractic adjustments and have always left relieved and satisfied with the service.
Response from the owner · a year ago
Thank you Stephen. We're glad to have been taking care of you for this long and thank you for trusting in us!
A R2 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a great experience with Dr. Shin, very helpful and informative, he made the experience feel comfortable, Natalie was very nice, and made the treatment as comfortable as possible, while also explaining what every part of the treatment was for, and finally Victoria was very helpful made the scheduling easy, definitely will be back again A++ service
latoinya davisLocal Guide · 21 reviewsTotal number of Google reviews latoinya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service everyone is very friendly and professional. Flexible hours
Lonnie DavisLocal Guide · 28 reviewsTotal number of Google reviews Lonnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff is amazing Dr. actually listens and focus on your treatment the combo treatments are absolutely astonishing. Actually feels great knowing that the staff and Dr are on same page to your road of recovery. Thanks to whole staff and of course Victoria who works with changing or rescheduling your visit . This place is the total package 📦 😍
Urica Chevis14 reviewsTotal number of Google reviews Urica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDr: Chin is a master of his craft. His attention to detail is unmatched and I always get exactly what I need and more!
Jacob TutorLocal Guide · 20 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is amazing and very kind and very helpful. Definitely recommend this place.
Rick3 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place great people
Business details
- Address: 2901 Wilcrest Dr #140, Houston, TX 77042
- Phone: (832) 925-6004
- Website: elitespinehouston.com
- Service area: Houston, TX