Google reviewers report a perfect five-star rating from thirty-eight reviews, highlighting services such as hand-tied extensions, balayage, highlights, and deep conditioning. Recurring themes include attentive communication, where stylists explain processes and listen to client preferences, along with a comfortable, clean atmosphere and convenient parking. Customers frequently mention long-term loyalty and satisfaction with blended color results and hair health. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 38 reviews (100% five-star).
Reviews on this page: 38 Google reviews (36 with written comments, 11 with photos).
Owner responses: the business replied to 26% of reviews.
Phrases our text analysis found in 36 written reviews
94%praise
Praise6594%
Complaints46%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2029%
Quality & results1319%
Would recommend1217%
Honesty & trust1116%
Communication812%
Speed & response34%
Price & value23%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Destiny was very respectful of our beliefs and super sensitive to my girls needs, explaining what she was doing every step of the way.”
“I went to see Yvonne and had a wonderful experience from start to finish!”
“My hair was SO damaged and broken from another stylist.”
“If you’re looking for a hair salon in the Los Angeles area that specializes in healthy, beautiful hair, look no further.”
“Vanessa is so sweet, professional, and genuinely passionate about what she does, which makes the whole experience even better.”
“She explained why certain options might cause damage or weren’t the right fit for me or what she was capable of achieving, and I truly appreciated tha…”
“Susan was quick to respond, and installed the new hair in such a way that my scalp quickly healed and I felt comfortable, beautiful and confident!”
“I still make the drive all the way to Arcadia; because it’s worth it!”
People customers mention
Susan12 reviews
Abbie5 reviews
Arcadia3 reviews
Angeles3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I booked a deep conditioning appointment for my teenage daughter who happens to have high functioning autism. She also has knee length hair as we do not cut our hair due to religious beliefs. Destiny was very respectful of our beliefs and super sensitive to my girls needs, explaining what she was doing every step of the way. We felt comfortable, respected, and Destiny provided the service we requested with excellence! We will definitely be back and will be recommending the salon and Destiny to our friends and family. Thank you to EM and a huge shout out to Destiny for making today so smooth! My girl is VERY happy about her beautiful, silky smooth locks!
Price: $100–120
Services: Hair hydration treatments
Atmosphere: Relaxing
Maintenance: Well-kept
Josée Pound2 reviewsiTotal number of Google reviews Josée has written across all businesses on Google Maps, not just this one.
I found Susan a few years ago after I had very painful extensions installed by another stylist which caused damage and bleeding to my scalp. Susan was quick to respond, and installed the new hair in such a way that my scalp quickly healed and I felt comfortable, beautiful and confident! She also includes the cut, hair blending and styling which is a big plus and is incredibly kind and thoughtful in how she approaches your session. She really cares about how you look and feel and I honestly can't recommend her enough!
Tanya Ho7 reviewsiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
I went to see Yvonne and had a wonderful experience from start to finish! The studio itself is super relaxing and comfortable, making it the perfect place to unwind and get pampered. As for Yvonne, she is truly amazing. When I first reached out with a message and reference photo of what I wanted, she called me right away to ensure we were completely on the same page. She was also incredibly accommodating with my schedule, opening up a date and time that worked just for me. I am in love with my new hair and will definitely be returning to Yvonne and this studio for all my future appointments!
Leslie Prieto4 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
I’ve had my hair done by Vanessa at Em Hair studio a few times now, and she has done an amazing job every single time! I’ve had both haircuts and color services with her, and she always takes the time to listen, understand what I want, and make sure I leave feeling confident and happy with the results. Vanessa is so sweet, professional, and genuinely passionate about what she does, which makes the whole experience even better. Suuuper happy with my results!
Services: Haircut, Hairstyling, Hair coloring
Shajani Sellathurai2 reviewsiTotal number of Google reviews Shajani has written across all businesses on Google Maps, not just this one.
I had a great experience at this salon! The environment was very welcoming and cozy! I’ve been to quite a few salons and this by far is my fav! I will be back for a next time! I got lots of layers and cut my hair shorter to a medium length. I highly recommend this salon. This was such a fun time!
Services: Haircut, Hair hydration treatments
layla chan2 reviewsiTotal number of Google reviews layla has written across all businesses on Google Maps, not just this one.
Susan did an amazing job with my hair!
She really listened to what I wanted and
understood the assignment. Everything is working together the cut, color placement and softness for my face. My hair looks elevated without trying too hard.
She took her time making sure everything was exactly right before I left. The color looks soft, natural, and beautifully blended, and the cut has so much movement and shape. I never felt rushed, and she checked in throughout the appointment to make sure I was happy with everything. I'm super happy with the results and will definitely be coming back. Highly recommend Susan!
Kat is simply amazing at what she does! So caring and intentional with her craft. I got a haircut, highlights and styling, and the whole process was seamless and wonderful. Couldn’t have asked for a better experience.
Services: Haircut, Hairstyling, Hair highlighting
Yoomi Koh2 reviewsiTotal number of Google reviews Yoomi has written across all businesses on Google Maps, not just this one.
We originally left another salon looking for some advice for my daughter. She’s in high school and wanted some recommendations on a new hair style that would suit her face shape but that salon didn’t make any suggestions for her. I read the really good reviews on Em Hair Studio and decided to book an appointment online for her with Susan. When we arrive, Susan really made us feel comfortable. The reviews we read were pretty spot on. My daughter wasn’t exactly sure what she wanted, just that she wanted a change. After their short chat, Susan already had something in mind, searched a photo on her phone and showed it to her. She suggested a layered cut with soft bangs to frame her face, and when my daughter saw the inspiration photo, she got super excited. The best part? The cut turned out exactly like the picture—if not better! The whole experience was great, and the salon itself was comfortable. My daughter goes to High School in Arcadia, and ever since her haircut, she’s been getting tons of compliments from her friends asking her where she went.
Services: Hairstyling, Bang trim, Haircut
lydia chau2 reviewsiTotal number of Google reviews lydia has written across all businesses on Google Maps, not just this one.
I absolutely love Em Hair Studios! I've been going to Susan for 8-9 years and I always come out of here with the most amazing hair. I first went to Susan when I had brittle and dry hair that kept breaking and now I have the hair length of dreams and amazing extensions. She has always put the health of my hair first and was honest with me regarding what would work best for my hair. Everyone at the salon is also so nice and kind and I always get the best service. I get offered drinks, snacks at every appointment, have the best conversations and I feel like every stylist puts a lot of care into their work. I highly recommend coming here for your hair!!
