Google reviewers rate Embrace 4.8 out of 5 based on 23 reviews, with the owner responding to 70 percent of them. Customers frequently describe professional, empathetic in-home care, including dementia support, medication management, and transportation, noting that the agency communicates effectively with families and adapts to changing needs. However, one recurring criticism involves concerns about employee health protocols, specifically regarding mask-wearing policies in the homes of elderly clients.
Google rating: 4.8 out of 5 from 23 reviews (96% five-star).
Reviews on this page: 23 Google reviews (17 with written comments).
Owner responses: the business replied to 70% of reviews.
Most recent review: September 8, 2026.
Service: Assisted Living Facility serving Sheboygan, Wisconsin.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
23 reviews on Google
5★22
4★0
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were consistently professional, empathetic, kind, Regularly going above and beyond in their support.”
“They are an outstanding organization, and I highly recommend them to anyone looking for compassionate, high-quality care and support.”
“They have been flexible working with our changing needs and have really shown patience when we have had to make changes quickly.”
“Embrace communicates well with extended family members, updates us on concerns and responds quickly to any concern or issue.”
“I have worked in the healthcare field for many years, and I can honestly say that the care and compassion shown by Embrace is unmatched.”
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Katherine BorsecnikLocal Guide · 22 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
We are eternally grateful for the Care our father, Stan, received in the last year of his life by Embrace Care management. They were consistently professional, empathetic, kind, Regularly going above and beyond in their support. This includes the caregivers who worked with our dad, but also the entire office staff management they stepped up, always including at times we were particularly stressed and in need.
Jacki Voskuil2 reviewsiTotal number of Google reviews Jacki has written across all businesses on Google Maps, not just this one.
I have worked in the healthcare field for many years, and I can honestly say that the care and compassion shown by Embrace is unmatched. Their team is always willing to jump in and help, no matter how challenging the situation may be.
I have been incredibly impressed by their dedication, professionalism, and genuine concern for the people they serve. During some very difficult situations that I wasn’t sure I would make it through on my own, they stepped in without hesitation and provided the support that was needed. Their willingness to go above and beyond truly sets them apart.
It is refreshing to work with a team that consistently demonstrates such kindness, reliability, and commitment. I am grateful for their partnership and look forward to working with Embrace in the future. They are an outstanding organization, and I highly recommend them to anyone looking for compassionate, high-quality care and support.
carlton leitchLocal Guide · 19 reviewsiTotal number of Google reviews carlton has written across all businesses on Google Maps, not just this one.
We started our relationship with Embrace 4yrs ago. They have been flexible working with our changing needs and have really shown patience when we have had to make changes quickly.
The staff is great with our Dad and that makes the rest of us feel great.
Monica F2 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
I found the whole process of finding caregivers to help my parents to be very professional. It eased my mind that Embrace screens their workers, provides their training, makes backup plans to help make in-home care as comfortable as possible. I knew if the caregiver worked with Embrace they would be a capable and caring person. I would seek their services again for short term needs and long term.
Kathryn Horn3 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Embrace staff has been such a blessing for our family!!!. They listen, care and understand my parents physical and psychological needs. They consistently provide professional and specialized care, especially for those with dementia. Without the caregivers, nurse and social worker my parents would be unable to live at home. Embrace communicates well with extended family members, updates us on concerns and responds quickly to any concern or issue. We ♥️ Embrace!
Response from the owner · 3 years ago
Kris, we really are the lucky ones! Taking care of them really is an honor. Thank you for your kind words.
Margaret Behlow4 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Embrace Care Managment was such a help with my mom. They were always responsive when her needs changed and always professional. I am so grateful we found them!
Response from the owner · 3 years ago
Thank you Gina! We are grateful to have had the opportunity to care for your Mom.
