Google reviewers rate Emerald Electric 4.9 out of 5 based on 441 reviews, with the owner responding to all feedback. Customers frequently praise the company for punctual arrivals, clear communication, and reasonable pricing on services like panel upgrades, EV charger installations, and lighting projects. While many highlight the team’s professionalism and thoroughness, a recurring criticism in low-star reviews involves delayed or missing responses to follow-up inquiries and estimates after initial service calls.
Google rating: 4.9 out of 5 from 441 reviews (98% five-star).
Reviews on this page: 441 Google reviews (423 with written comments, 35 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: Electrician serving Ann Arbor, Michigan.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
441 reviews on Google
5★431
4★2
3★1
2★2
1★5
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 423 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were friendly and thorough, even helping me try to find an outlet that we eventually decided was an error of notation from the inspector.”
“…uld never respond to my text, emails or phone calls, I find this very unprofessional ---If he did not want to do the work in my house, he could have t…”
“There was no talking-down or impatience, and they arrived on time and did a great job.”
“Will definitely use again and highly recommend for all electrical needs.”
“I do not recommend this company and will not be using them in the future.”
“Everything from price, communication, work, and professionalism was top notch.”
“Im sure I’ve left something out here but I’m very happy with the way the work was done, the price was reasonable and it is all up to date as well.”
“A little bit on the pricey side, but you get what you pay for and these guys stand behind everything they do.”
“They explained things as they went and encouraged us in the smaller tasks that we could probably figure out on our own in the future, such as installi…”
“He acknowledged which plate I was referring to but didn't explain what happened to it.”
“We're happy with the work completed and we'd trust them to do any further work in the future.”
People customers mention
Nick99 reviews
Tim69 reviews
Tom8 reviews
Jim6 reviews
Thomas5 reviews
Tesla5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Mike DanielsLocal Guide · 10 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
We have a duplex in Canton. We had water coming into the electrical panel every time it rained. The breaker box was full of rust and corrosion. Tim and his guys replaced the panels, all breakers and boxes, improved the grounding in both units as well as the external wiring, installed ground stakes and outside conduit where there wasn’t conduit before. Im sure I’ve left something out here but I’m very happy with the way the work was done, the price was reasonable and it is all up to date as well. It looks so much better.
Mike, thank you for the detailed review and for trusting us with your duplex. We are glad Tim and the crew were able to stop the water intrusion, replace the corroded panels and improve the grounding and exterior wiring so both units are up to date. It means a lot to hear the work, appearance and price met your expectations. We appreciate the recommendation.
Thank you!
Chris WylieLocal Guide · 60 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
After asking around for recommendations we found Emerald Electric and working with Tim and his team was great! Very quick to respond, detailed, and informative. We hired them to upgrade our 60+ year old pushmatic panel and some other minor improvements, everything went smoothly from start to finish. During the initial estimate and throughout the job itself Tim was willing to answer and any all questions we had. We're happy with the work completed and we'd trust them to do any further work in the future.
Response from the owner · a week ago
Thanks so much for the kind words, Chris. We are thrilled Tim and the team made the panel upgrade and other improvements smooth and informative, and we appreciate you trusting and recommending Emerald Electric. We look forward to helping with any future projects.
Thank you!
Kent Kiley11 reviewsiTotal number of Google reviews Kent has written across all businesses on Google Maps, not just this one.
Tim was extremely professional and knowledgeable. He made sure all of our concerns and questions were addressed. The generator access panel solution was exactly what we were looking for and he facilitated the portable generator as well. Highly recommend Nick’s Electric!
Price assessment: Reasonable price
Price: $3,500–4,000
Services: Remodeling
Response time: 0–1 hr
Response from the owner · 2 years ago
We take pride in our professionalism and are happy you noticed! Thank you.
Andrea McDanielLocal Guide · 25 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Emerald Electric technicians helped me with items on a house inspection I wanted to correct. They explained things as they went and encouraged us in the smaller tasks that we could probably figure out on our own in the future, such as installing fixtures. They were friendly and thorough, even helping me try to find an outlet that we eventually decided was an error of notation from the inspector. There was no talking-down or impatience, and they arrived on time and did a great job. They're my new go-to electricians!
Response from the owner · 2 weeks ago
Thank you, Andrea, for the wonderful review and for trusting Emerald Electric with your inspection corrections. We are glad our technicians were friendly, thorough, and respectful while walking you through the smaller tasks. It means a lot to hear we are your new go-to electricians, and we look forward to helping with any future projects.
Thank you!
Kevin Wess9 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Thanks Kevin, we appreciate the kind review. Glad we could quickly diagnose and resolve the issue for you. We look forward to helping you again if you need anything in the future.
Thank you!
Michael Makki5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Tim and crew were extremely knowledgeable, responsive, reliable and reasonable throughout the process. Will definitely use again and highly recommend for all electrical needs. These guys know their stuff and will execute your objectives.
I recently used Emerald Electric to have some exterior outlets installed. Tim gave me a quote the same day I explained what I wanted done; which was very reasonable compared to other quotes I received in the past. The day of installation I received a window ETA and a list of (4) names who would be doing the work. When the crew arrived they were in and out in about an hour and a half, explained everything they were doing and asked for any alterations that I wanted to make along the way. They wore shoe covers, cleaned up and vacuumed after they were done.
Everything from price, communication, work, and professionalism was top notch. I will be using them for any future electrical work.
Response from the owner · a year ago
Thank you for your wonderful feedback, Joshua. We're thrilled to hear that you had a positive experience with our team at Emerald Electric. Our goal is to provide excellent service, and it’s rewarding to know we met your expectations with our pricing, communication, and professionalism. We look forward to assisting you with any future electrical projects. Thank you for choosing us!
Thank you!
C
Carrie Roberts3 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Amazing service from start to finish. Tim and his team were professional and friendly. They did a great job and worked with us the whole way through. Highly recommend!
Thank you, Carrie. We are thrilled Tim and the team provided professional and friendly service from start to finish. We really appreciate you taking the time to share your experience and your recommendation. We look forward to the opportunity to help you again.
Thank you!
Michael Brock2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We hired Emerald Electric after parting ways with our general contractor halfway through a major remodel. Tim was the only electrician who sat down with our floor plans, walked the job with us, and talked through the real pros and cons of every option. Was able to get in and out, real fast. We would have gone with them even if they were the most expensive, but they ended up being the most price competitive as well.
Highly recommend.
Michael, thank you for the fantastic review and for trusting Emerald Electric to step in during your remodel. We are glad Tim took the time to review your plans and that our team could complete the work quickly while remaining price competitive. We appreciate your high recommendation and enjoyed working with you on the project.
Thank you!
matt constance6 reviewsiTotal number of Google reviews matt has written across all businesses on Google Maps, not just this one.
Great experience with these folks! Very professional. Scheduled and arrived quickly. Without a doubt our go-to for electrician needs
Price assessment: Great price
Response time: 0–1 hr
Response from the owner · a month ago
Thanks for the great review, Matt. We are thrilled our team was professional and arrived promptly. We appreciate being your go-to for electrician needs and look forward to helping with any future projects.
Thank you!
