Customers frequently praise the punctuality, efficiency, and careful handling of furniture by the moving crews, while noting that office staff communicate well regarding scheduling. However, lower-rated reviews highlight issues with unexpected costs, lost hardware or items, and delays in service delivery. The company maintains a 4.7 rating from 283 reviews and responds to 76% of customer feedback.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Thank you so much Zach & Sam for moving our stuff today. So timely. efficient, professional and friendly. Highly recommend! And Sandy in the office is wonderful too♡
Thank you so much Lisa! It was our pleasure.
Professional organized and had a strong work ethic. It was a pleasure to have them move my household
Thank you Lisa!! It was a pleasure working with you!!
Courteous, efficient, and no breakage. Three strong, fast guys who made our move as easy and pleasant as could be. We highly recommend Emerald Moving!
We had a flooring project and needed some furniture moved in our home and then replaced the following week. Sandy at Emerald Moving was great to work with for scheduling and the in-person team was prompt, were kind, and took care with our furniture. Thank you!
It was our pleasure Katie! Thank you!
Showed up on time and they were so careful with my things! I got my 1b/1ba loaded, moved all the way across Eugene, and unpacked in like 90 minutes flat. The two movers also hooked up my washer/drier for me :) A+ job, thank you!
The movers were very professional and thoughtful in their work. I really appreciated their attention to detail and how quickly they took care of everything. I would definitely use them again!
Great guys, super friendly, fast and efficient.
sandy and her team are top notch. they really are the best of the best. As an agent myself sandy's crews are professional, work with the clients needs to the best of their ability. I would give 10 stars if I could.
EXCELLENT SERVICE! Such a great experience; from the reservation for the date of my move from a two-bedroom to a one-bedroom apartment in the same Complex, to the actual move. Sandy was very professional when arranging/scheduling my move and in a follow-up confirmation. And, I can’t say enough about Sawyer and Zack. They were on time, organized, thoroughly discussed the job before beginning my move and gave an accurate time estimate. They were courteous, friendly, professional, and quick. They took great care with my mostly vintage and antique furniture; using covers and wrap where needed. Sawyer and Zack also placed every box of clothing, dishes, linens and furniture items in its appropriate place with very little direction. I was so impressed. Thank you, Emerald Moving & Storage, for your GREAT STAFF!
Great service and friendly crew. Very attentive to detail and worked with great urgency. Highly recommend.
Thank you John!