Customers frequently praise the company for its punctuality, rapid response times, and professional communication, noting that carpets often dry quickly and appear significantly cleaner after service. Recurring themes include friendly staff and competitive pricing for standard jobs, though some reviewers report dissatisfaction with additional charges for pet treatments or sanitization. A common criticism involves carpets appearing dirty again shortly after cleaning or issues with stain removal and excessive moisture left on the floor.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
He did a great job. Happy
Thank you so much, Guadalupe! We truly appreciate your kind words. It means a lot to hear that you’re happy with the job we did. We’re always here if you need anything in the future!
Great experience! They were quick and efficient, and left our carpets looking better than when we moved in! He has such a great personality too and even takes before and after pictures for you too see. Highly recommend!
Hello Kyla, Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the results and our service. It's always our goal to exceed expectations and provide a memorable experience. We appreciate your recommendation and look forward to serving you again in the future! Thank you for choosing us for your carpet cleaning needs.
I was so impressed by Tye! His professionalism was 5 star! They were able to get us an appointment same day and he did an excellent job.
Thank you so much, Dan! We're thrilled to hear that Tye provided such excellent service and made a great impression. It means a lot to us that you took the time to share your experience. We'll be sure to pass along your kind words to Tye — he’ll be grateful to hear them! We're always here when you need us.
Ty was able to come & deeply clean my huge sectional, with exceptional care. This couch has been sitting in storage for 5 years & is in much better shape after he left. Not only that, he was available to show up barely an hour after I called. Amazing
Thank you so much, Krysta! I’m so glad I could help bring your sectional back to life after all that time in storage. It means a lot to hear that you were happy with both the results and the quick turnaround. I truly appreciate you taking the time to share your experience!
Wow! Ty was able to come on short lead time and did an amazing job. The carpets look so much better and the houses smell cleaner. I wish I had taken 'before' photos to show the transformation. I would highly recommend going with this company!
Dry time was quick! Great looking carpets! Eco friendly and super friendly!! Father and sons make a great duo! Thanks guys for such amazing service, got me an appointment the next day and carpets look wonderful!! UPDATE: 10/26/24 After only a few months, carpets look dirty again. I was told there was a protectant added to make clean ups in the future easier, it did not. Fast dry time, pretty spendy for what I got.
My 80 yr.old husband made a terrible path from the kitchen to his room. Ty Jr. got all of it out .What a great job, and less thanZerorez.Iwill definitely call them again.
I have had them clean my house and my rentals several times now and they do a wonderful job. They are professional and friendly.
Purchased a sectional on FB Marketplace and it needed a good cleaning. Emerald Valley had competitive rates and quick availability. They were amazing in following up on services provided and I would recommend them to anyone needing their furniture cleaned.
Unfortunately, this is a former Chem-Dry franchise location that is in breech of their franchise agreement and is not operating a Chem-Dry franchise. Any statements about hot carbonating cleaning, pet urine removal, or various specialty services that are proprietary to Chem-Dry will not be available to customers through this provider. Please reach out to Chem-Dry directly for these services. It is unfortunate that this operator is not meeting their agreement obligations.