Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers for Empire Flame Fireplace and Mantel in Houston, TX, consistently praise the company's rapid response times, often noting same-day or next-day appointments for repairs and installations. Customers highlight the staff's ability to diagnose issues quickly, explain options clearly, and complete work such as replacing mantels, logs, and heat shields with minimal disruption. The service is described as professional and punctual, with technicians ensuring thorough cleanups and providing transparent pricing for both minor fixes and major renovations.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
166 Google reviews we collected
Phrases our text analysis found in 155 written reviews
How often each topic comes up in the written reviews
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would recommend his services to anyone that is looking to add such to their home and differentiate from the normal homes out there.”
“A real nice job refurbishing our fireplace with a blower, new white birtch logs and most important.”
“Responded quickly to my call and solved the problem immediately.”
“Came next day, got it done fast, fireplace looks brand new.”
“The contractor damaged a new fireplace we were having installed during the repairs which he did not purchase from Empire.”
“They know fireplaces very well and were practical and reasonable with their solution.”
“Other companies had a pricey service charge just to come out and access.”
“Very skilled in troubleshooting and explain exactly what he was gonna do and then did the job!”
“He easily could have tried to sell us something we didn’t need, but instead he genuinely focused on helping us solve the problem.”
praise complaint · found by our text analysis, Google review wording unchanged.
Highly recommend for all your fireplace needs! Responded quickly to my call and solved the problem immediately. Very personable and kind.
I highly recommend Mike very punctual. He found the problem with my fireplace. Very skilled in troubleshooting and explain exactly what he was gonna do and then did the job!
Awesome! Came next day, got it done fast, fireplace looks brand new. Needed a rusted heat shield replaced and got new igniter, new embers, fire retardant spray to keep metal looking new too. Exceeded expectations! And a nice guy.
MIKE, the owner came in and did a wonderful job of turning our plane ordinary Fireplace into a centerpiece of our home that would make anybody envious. He also put rock around our island in the kitchen and lights underneath the countertop of the island he did it quickly. He cleaned up his mess and putting the best…
Mike and his team just installed logs, complete w grate and embers, along with restoring the beauty of our fireplace with new glass and ceramic coating interior. Looks and works great! Very pleased with everything!
Mike knows his craft! He was able to make all necessary repairs, and he installed a stylish, modern fireplace cover. I am extraordinarily pleased with the end result. Also, the showroom for Empire Flame Fireplace and Mantel is quite impressive. Highly recommend for any fireplace related need.
5.0 ★★★★★ 166 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Highly recommend for all your fireplace needs! Responded quickly to my call and solved the problem immediately. Very personable and kind.
I highly recommend Mike very punctual. He found the problem with my fireplace. Very skilled in troubleshooting and explain exactly what he was gonna do and then did the job!
Awesome! Came next day, got it done fast, fireplace looks brand new. Needed a rusted heat shield replaced and got new igniter, new embers, fire retardant spray to keep metal looking new too. Exceeded expectations! And a nice guy.
MIKE, the owner came in and did a wonderful job of turning our plane ordinary Fireplace into a centerpiece of our home that would make anybody envious. He also put rock around our island in the kitchen and lights underneath the countertop of the island he did it quickly. He cleaned up his mess and putting the best looking mantle you could ever ask for above the fireplace. I would recommend his services to anyone that is looking to add such to their home and differentiate from the normal homes out there.
Mike and his team just installed logs, complete w grate and embers, along with restoring the beauty of our fireplace with new glass and ceramic coating interior. Looks and works great! Very pleased with everything!
Mike knows his craft! He was able to make all necessary repairs, and he installed a stylish, modern fireplace cover. I am extraordinarily pleased with the end result. Also, the showroom for Empire Flame Fireplace and Mantel is quite impressive. Highly recommend for any fireplace related need.
Mike did a great job. He came in, hooked it up real quick, tested for safety, decorated it, and installed the doors…all under an hour. Thanks Mike!
A real nice job refurbishing our fireplace with a blower, new white birtch logs and most important...a remote control.
⭐⭐⭐⭐⭐ Super helpful and incredibly kind! We called with some questions about how to seal our fireplace and were expecting that we might need to purchase a cover or have something more involved done. Instead, the gentleman took the time to listen to what was going on and gave us a **quick, simple solution that cost us about $20**. He easily could have tried to sell us something we didn’t need, but instead he genuinely focused on helping us solve the problem. That kind of honesty and customer service is incredibly refreshing these days. **Such a great experience. We’ll absolutely be coming back here for anything fireplace-related in the future. Highly recommend!**
I I recently purchased a beautiful mantel and electric fireplace from Empire Fireplace, and I couldn’t be happier with the experience! Everyone was highly professional, pleasant, and helpful. Mike, the owner, took the time to explain everything to me and made sure I understood my options. That level of personal attention and customer service really stood out. I can’t recommend Empire Fireplace enough! If you’re looking for a beautiful, high-quality fireplace or mantel, definitely check them out. You won’t be disappointed! Thank you, Mike, and the entire Empire Fireplace team, for making the experience so wonderful!♥️🙏🏼
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
