Google reviewers rate Empire Party Rentals 4.9 out of 5 based on 661 reviews, frequently citing punctual delivery, professional setup, and clear communication regarding schedules. Customers describe fair pricing and easy coordination for items like bounce houses, tables, and water slides. However, low-star feedback highlights concerns about equipment cleanliness, short pickup windows, and disputes over weather-related refunds, with some noting inconsistent customer service experiences.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Amazing experience with this company! Quick communication, fair pricing, quick delivery and break down. The bouncy house was fun for all ages! Louis was extremely communicative and helpful throughout the process. I will be renting from this company again.
Great communication. On time and friendly installation. Good prices!
Louis dropped off our bounce house, tables and chairs early for our event. Tables and chairs were neatly stacked and he helped us pick out the best area to place the bounce house. Knowledgeable, friendly customer service!!!!!
Luis is great to work with. He made the process super easy. He even dropped off and set up the bouncy house the night before. Definitely 5 starsss
Right on time ! Bouncy was so nice and clean , i will be booking again
Amazing service! I called them last minute after having an issue with another rental company, and Louis was able to accommodate my daughter’s 5th birthday party in less than five minutes. They completely saved the day! They handled everything from setup to breakdown, which made the entire experience so easy and stress free. The customer service was great, they were professional, helpful, and reliable. I’m so happy I decided to call them. They definitely gained a returning customer, and I will be booking with them for future events. Highly recommend! Thank you empire rentals !!!
Louis and his team were amazing and set everything up early :) thank you, we will continue to do business with you because of Louis.
These bounce houses made our event amazing. I truly appreciate not only the houses but the nice and extraordinary delivery driver. I believe his name was Maurice. He had a great personality and made sure everything was set up properly and that our children were safe... I will definitely use this service again in the near future. Thank you thank you thank you😊
From the set up to pick up, all was perfect and as planned. The kids enjoyed every second. Thank you Empire, we'll be back❤️
Used them for a bouncy house for our daughter’s birthday - it was great service, timely and professional. Thank you to the delivery and pick up team!