Google reviewers rate Empire Window Cleaning 4.9 out of 5 based on 175 reviews, with the owner responding to 82 percent of feedback. Customers frequently highlight punctuality, professional communication, and thorough cleaning of windows and gutters. While many praise the efficient scheduling and friendly staff, some lower-rated reviews mention issues with unfulfilled promises regarding before-and-after photos and unexpected price increases.
Google rating: 4.9 out of 5 from 175 reviews (91% five-star).
Reviews on this page: 175 Google reviews (136 with written comments, 1 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 13, 2026.
Service: Window Cleaner serving Kansas City, Missouri.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
175 reviews on Google
5★160
4★11
3★1
2★1
1★2
Reviews from Google, shown as published (original wording, unedited).
CC
Celine Coppaken9 reviews
★★★★★
I love working with Empire Window cleaning and Gutters, they are super easy to reach in the phone, always polite and they show up on time to the scheduled appointments. I have been working with them for several years and will continue to do so.
Price assessment: Reasonable price
Services: Gutter cleaning
Response from the owner · a week ago
🎉 Thanks for being part of the Empire family! We love making window cleaning and gutter cleaning easy, reliable, and hassle-free! We truly appreciate your loyalty and look forward to keeping your windows sparkling and gutters flowing for years to come! Don't forget we can also help with pressure washing whenever needed :)
Empire came to clean the windows in my parents house we are selling. These windows are the same age of the home and had been left in despair. After seeing them cleaned, it was like night and day. Dust, cobwebs, years of dirt and grime gone. The screens looked invisible, the glass sparkling. Worth every penny and would super easy to work with and schedule. Would 100% recommend and use them again anytime!
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · a month ago
Gregory-Thank you so much for this incredible review!
We are absolutely thrilled to hear that we could help get your parents' home ready for the market. Selling a home can be stressful, so we always aim to make our scheduling and communication as smooth and easy as possible. It is wonderful to know that removing years of built-up dust, grime, and cobwebs made such a "night and day" difference for you.
Thank you for your 100% recommendation and for choosing Empire. We appreciate your business and would love to work with you again anytime!
I was very happy with the window cleaning. The team that came to the house were professional and cleaned some windows that had not been cleaned in years! Great job!
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 3 years ago
Harriett, we thank you for your business and trust! Hope to help your family and friends when needed as well.
Empire Windows has been great to work with. Michael and Alan have both been professional, responsive, and easy to communicate with throughout the process. We appreciate their consistency, attention to detail, and the quality of their work. I would definitely recommend Empire Windows to anyone looking for a reliable window company.
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · 4 months ago
Thank you so much for the wonderful review! We're thrilled to hear you had such a great experience with us.
Michael and Alan will be excited to see this—although we may need to remind them not to frame this review and hang it in the office. 😊
We take a lot of pride in making the window cleaning process as smooth and stress-free as possible, so it's great to hear our communication, attention to detail, and workmanship stood out. Thank you for trusting Empire Windows Cleaning with your project and for recommending us to others.
Enjoy the view and thanks again for being such an amazing customer!
They were on time ,professional and left everything clean.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 4 months ago
Richard, we always appreciate the virtual word of mouth and recommendation to our window cleaning, pressure washing and gutter cleaning company. Thank you for your trust and continued business!
Absolutely the best in KC! The only window cleaning service we have trusted since our home was built. They have always done an excellent job. The techs are always fast, friendly and very thorough. And with a view like this, we need THE BEST!!
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · 5 months ago
Wendy! Each one of our techs have great things to say about you guys when they return to the shop. Thank you for the digital high five and say hi to Joe for me.
Hand on heart!-Jorge
Wonderful company, easy to communicate with and work with! They even came back and did a touchup after it rained shortly after our service. Windows were left spotless, and gutters too!
We like to think of rain as just our quality control inspector stopping by unannounced—glad we could swing back and make everything spotless again 😊 It was a pleasure working with you, and we truly appreciate you trusting us with the cleaning of your windows and gutters. If the clouds mess things up again, you know who to call!
