Customers praise the shop for its custom engraving on various materials, unique gift selection, and friendly staff who communicate effectively and handle orders efficiently. Recurring themes highlight the quality of memorial items and the personal attention owners provide to out-of-town visitors. However, low-star reviews indicate a pattern of dissatisfaction with specific engraving errors, including incorrect placement and legibility issues on personal items.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
I tried to get some engraving work done on some 1911 pistol grips. I was a little confused on the process to be honest. Anyways, the work didn't get done for some technical reasons (not enchanted memories fault) . They returned everything to me promptly and my deposit. It didn't work out this time but one day I'm sure they'll get my business. And just a note , all the ladies I dealt with at the store were lovely.
Purchased the black marble sketching 8x10 and it was so beautiful and almost looked real life. So impressed with their work and how efficient and fast their service is in a stress free situation.
I purchased one of their Chala wallets online. The customer service was great and I love the quality of the bag! Highly recommend
Handmade & leather goods. Cute store.
We love our "Baby's First Christmas" ornament.<br>Outstanding quality. Far exceeds expectations!
Came in for some custom engraved Christmas presents. Wonderful staff and an amazing selection of gift ideas. Even bought some stuff for myself! Kicking myself for not going in sooner!
Hi Andrea! Thank you SO much for taking the time to give us a great review! We are thrilled that you found some wonderful gifts and even more thrilled that you found something for yourself! Come back soon, we would love to have you! Wishing you a beautiful and blessed Christmas! ♥️♥️♥️
I bought my wife a peace of wall furniture to place on are wall at are home, that she been looking for, some time. We found by chance at this store and were from out of town. I own a business and I understand customer service in doing what you say you will do. Before I bought it. I asked could she ship it, because we were flying back. And Julie words were. We ship all over the world was her remark to us. So you would think that is exactly what would happen. Nope that not the case.<br><br>No email no nothing but hey I forgot to get a card to ship your product. This email came 5 days after we bought it, by the way. So we gave her a card and I asked could you send tracking number and receipt. Nope that never happened as well. Only reason I know this is because I had to email her again and by her tone in the email it was like I was not being patient enough after I had waited another 5 days and zero response and her response was. > Robert,<br>><br>> We are right in the middle of the Christmas season in Branson. It’s absolutely mantic and I am doing my very best to accommodate this shipment including personally hitting stores in the area to try to find a box that big this time of the year.<br>><br>> I was going to send you an email tonight before I went to bed (lately, it’s the only time I have to do that)… I have a shipper that’s picking it up on Friday with deliver my to hit between the 16th and the 18th. The cost is 225.00, which has been paid.<br>><br>> Thank you for your patience<br><br>Her words. I’m sorry it’s Christmas time. But last time I checked that your business. Oh and what really got me thinking is that. In our first meeting, she said we ship all over the world. I was like great they know what they are doing. You read that email and you tell me if they know what they are doing. I just wish she would have said no and I would have made my own option to buy or ship it myself.<br><br>It’s very hard for me to write a review because I know people business means a lot. But sometimes people need to understand the customer are your life line to what you do.<br><br>Oh then a bill for 225.00 to ship it and no receipt or tracking number which again I was told I would received. Nope just a email saying the amount and the date it would get there. SMH. So I will call my credit card company and have the charges removed and they can keep the item. When you tell a customer you’re going to do something. Do it.
Robert, this review isn’t fair and you know it. I did everything I could do to accommodate your purchase. And, I haven’t gotten a tracking number yet because the piece of furniture hasn’t been picked up by the freight company! That was happening day after tomorrow. That’s why I hadn’t sent it to you. None of what you are saying here is true but if this is the way you handle yourself, so be it. Every single day of the year we have customers that appreciate small businesses and understand we can’t always work as quickly as the big box stores. With that being said…<br><br>** This was Robert’s email to me before I sent the one that he so kindly posted in his review. <br>_________________<br>— Up date please <br>Hello we would like a up date on the delivery please. <br>This is taken way to long <br>________________________<br>*** Robert’s reply to my email he so happily posted in his review. <br>___________________________<br>First off ma’am. I ship thing for business all the time and 225.00 is way out of hand. You also told us you could ship it. Which is not the case. You should not tell a customer you can do something when you can not do it. You also told me you send a copy of the receipt which I have not gotten. It’s a credit card and I can cancel this order fast. You seem like we are bugging you by asking for something we paid for in advance and again you said you could ship it. Now your telling us that you had issue shipping it. And still no receipt. <br><br>I will handle my credit card company in the morning. <br><br>Thank you for the customer service <br>___________________________________<br>The purchase was made on December 2, that was 8 business days ago. The package was going to go out on Friday. That is 10 business days to get it shipped and only 10-12 days to get this piece of furniture from our door to your door in South Texas. <br><br>I would also invite you to our website - EnchantedMemoriesBranson.com, you’ll be able to tell there that we do know what we are doing, and that we do ship worldwide, just like I had mentioned the day you asked me. <br><br>Just this week we shipped all over the US, including Hawaii, to Singapore, Australia, and to England. This week. They all went off without a hitch and all of the customers were thrilled with their purchases and customer service. We have been open for 19 years, and there’s been VERY few customers come off with a hateful attitude to us the way that you have. <br><br>Now, it’s 9:34pm, and I am going to go back to work to get all of the orders taken today ready to ship for pick up first thing in the morning. We have thousands of people that are awaiting their Christmas gifts purchased from Enchanted Memories. <br><br>God Bless You. The End.
I received these today, we Love, Love them and are looking at ordering more. Thank you
Such a cute little shop and the lady running the shop was so nice! So many unique items and they can do engraving on practically anything. Definitely worth stopping in and seeing what they have.
Great Store, always stop in when we come to Branson! The Lady working the day I was in was super sweet and very helpful! I always find something to go home with!
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