Google reviewers rate Encore Limousine And Sedan 4.9 out of 5 based on 133 reviews, with the owner responding to 98% of feedback. Customers frequently describe the service as punctual, professional, and well-communicated via email or text for airport transfers, weddings, and group events. Vehicles are noted as clean and comfortable, while staff are praised for flexibility and courtesy. No common criticisms appear in the provided excerpts, which consist entirely of five-star ratings highlighting reliability and ease of booking.
Google rating: 4.9 out of 5 from 133 reviews (96% five-star).
Reviews on this page: 133 Google reviews (107 with written comments, 3 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: May 5, 2026.
Service: Limousine Service serving Shorewood Hills, Wisconsin.
Data from Google, last updated November 10, 2026.
Star ratings
133 Google reviews we collected
4.9of 5
5 stars12896%
4 stars43%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 107 written reviews
100%praise
Praise196100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6332%
Speed & response3920%
Would recommend3618%
Quality & results3116%
Communication147%
Honesty & trust84%
Price & value53%
What customers talk about
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, the van was nice, and the best thing was that they were completely reliable!”
“Communication by text was always timely and useful.”
“If ever in Wisconsin again, would highly recommend using!”
“Excellent from pick up to drop off - outstanding service”
“Good communicator, very professional and friendly, right on time, clean.”
“Reliable, on time, friendly driver, lovely car, and great communication and assistance with booking !”
“The ride was pricy but well worth it when I needed it.”
People customers mention
Mark20 reviews
Madison6 reviews
Chicago4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
All around impressive professional experience! We used Encore’s services to travel to O’Hare airport (and return). Making a reservation was easy, and they were exceptionally kind and reassuring with all of my questions. Gary, our driver, was just perfect for our family: friendly, professional, and an excellent driver. Communication by text was always timely and useful. When we got back from our trip, exhausted, we were lucky enough to have Gary again, and he was right there to pick us up, and helped direct us to the calmest part of the terminal so we didn’t have to get through the crowd to get to the vehicle. The car was clean, comfortable, and spacious. Overall, this really helped our trip go as smoothly as possible, and we will definitely use them again for future travel.
Response from the owner · 6 months ago
Thank you for the wonderful review. I'm glad we made your trip a pleasent experience. Glad to be of service. Best wishes, Mark
M
Mike Riley5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Mark is really great to work with and very responsive. They were able to make some last-minute changes for our VIPs. They were professional, the van was nice, and the best thing was that they were completely reliable!
Response from the owner · a year ago
Thanks for your great comments. It is very helpful for others looking for a dependable service. Glad we were able to make adjustments as needed.
A
Amanda Slaton13 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
We had a great experience with Mark from Encore Limo and Sedan! We took a limo to and from a wedding recently and it was comfortable, clean, and overall a great experience. I would recommend and book again!
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Amanda! We’re delighted to hear you had a great experience and enjoyed your ride to and from the wedding. We truly appreciate your recommendation and look forward to serving you again in the future! Thanks again, Mark
S
Sara Lenz1 reviewiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Encore Limo service was great to work with in every way. Good communicator, very professional and friendly, right on time, clean... everything was wonderful! thanks!
Response from the owner · a year ago
Hi Sara, Thank you for your wonderful review and were pleased with our service. To top it off, it was a beautiful day too. Thanks again, Mark
M
Michael Hardiman1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Mark was FANTASTIC and so helpful in arranging car service. The detailed emails of who the driver was, what they look like, where to locate and their contact info is probably the best car service company I have ever worked with -- and I have worked with a lot due to Executive travel. If ever in Wisconsin again, would highly recommend using!
Response from the owner · a year ago
Thank you for the awesome review. It was a pleasure. Mark
T
Tanoea Norman7 reviewsiTotal number of Google reviews Tanoea has written across all businesses on Google Maps, not just this one.
We made reservations quite late and Encore was very accommodating. Our driver was on time and great. Would highly recommend Encore.
Response from the owner · a year ago
Thank you for your 5 Star review, Tanoea! We're thrilled to hear that Encore Limousine was accommodating to make evening enjoyable. We appreciate your recommendation!
J
jeane kropp7 reviewsiTotal number of Google reviews jeane has written across all businesses on Google Maps, not just this one.
We have used Encore for a number of events. Their staff is extremely polite and flexible when plans modify a bit. They've always had a vehicle that fits our group needs. Highly recommend!
Response from the owner · a year ago
Thank you for the 5 Star review and the high recommendation. We are glad you enjoyed the vehicle and we were able to make your evening special.
L
Lois Pennow2 reviewsiTotal number of Google reviews Lois has written across all businesses on Google Maps, not just this one.
Encore was completely professional and easy to work with for wedding day preparations. Prompt and courteous drivers; their cars, limos and buses were immaculate and everything we wanted for our special night! Thank you so much!
Response from the owner · a year ago
Hi Lois, It was our pleasure. I'm glad we were able to make your day, and your guests have a special evening. You are very welcome, Mark
