iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%100+26.1Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 13 reiki practitionersiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★301 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Gilbert spa five stars based on 301 reviews, noting that the owner replies to all feedback. Clients frequently praise the punctual, personalized attention and diverse techniques like cupping, hot stones, and Rossiter therapy. The calm atmosphere and post-session amenities are common highlights, while one lower-rated review criticized unsolicited text messages and compared pricing to other regional providers.
Google rating: 5.0 out of 5 from 301 reviews (99% five-star).
Reviews on this page: 301 Google reviews (280 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
This companyReiki Practitioners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Energize Massage & Rossiter, LLC: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Energize Massage & Rossiter, LLC: 100/100 on this factor. Category median: 99.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Energize Massage & Rossiter, LLC: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Energize Massage & Rossiter, LLC: 100/100 on this factor. Category median: 87.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Energize Massage & Rossiter, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
301 Google reviews we collected
5.0of 5
5 stars29999%
4 stars10%
3 stars10%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 280 written reviews
98%praise
Praise26598%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3661%
Reasonable2136%
Overpriced00%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9435%
Would recommend8331%
Quality & results4818%
Honesty & trust135%
Communication124%
Price & value114%
Speed & response104%
What customers talk about
We read 280 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super friendly and you get a goodie bag at the end .”
“…g to replenish with after your session (waters and healthy snacks) I highly recommend Trent for your bodywork!…”
“I cannot recommend a better place to go for a massage!”
“I really appreciate all the attention to detail, like selecting your type of oil and focusing on old injuries or current areas of concern.”
“It amazes me how he can relieve the aches and pains of overworked or damaged muscles and tendons.”
“They are attentive, kind, considerate, and genuinely nice.”
“They listened to all of our requests, asked about different oils and scents that we preferred, about pressure, and about areas that needed extra attention.”
“Her pricing is very very fair for the incredible service she delivers.”
“Always a relaxing time, goes by too fast though…as before…:”
People customers mention
Sue81 reviews
Trent68 reviews
Mesa6 reviews
Groupon4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJaime6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Trent and Sue have been treating me for the past 5 years and I have nothing but positive things to say about both of them. I recently had K-Taping from Trent and I felt an instant improvement. I am looking forward to another treatment next week and trying K-Taping in other areas.
MMaiseyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I've had the most wonderful experience with Trent. He is very knowledgeable and very kind. The massage is personalized to your needs, easy to book and makes sure you have something to replenish with after your session (waters and healthy snacks) I highly recommend Trent for your bodywork!
RRocio3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
First time doing cupping and I would highly recommend you to come here . Super friendly and you get a goodie bag at the end . They put so much effort and details to making you feel as comfortable as possible.
DDavidLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sue was so absolutely sweet and nice. What a great experience visiting energize!
Both my wife and my mother in law have seen Sue several times and they always rave about how wonderful her massage is. I finally got the opportunity to experience the master at work!!!! Sue blew me away with her perfect firmness and hot…
JJohnathanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
It’s been two days since my massage. I’m feeling great. The atmosphere and professionalism was exceptional. This 5 star review is well earned. Thank you Trent!
Great priceService not listed
DDanielle12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Sue is amazing! I really appreciate all the attention to detail, like selecting your type of oil and focusing on old injuries or current areas of concern. The environment is calm and welcoming, I left feeling rejuvenated and will be back again for the Deep Tissue / Athletic massage
Trent and Sue have been treating me for the past 5 years and I have nothing but positive things to say about both of them. I recently had K-Taping from Trent and I felt an instant improvement. I am looking forward to another treatment next week and trying K-Taping in other areas.
Response from the owner · a day ago
Thank you, Jaime for your kind feedback and review. We are beyond pleased to hear you had relief from the K-Taping. Thank you for partnering with Energize Massage as part of your wellness journey! We look forward to serving you again! Namaste’
M
MaiseyLocal Guide · 20 reviewsiTotal number of Google reviews Maisey has written across all businesses on Google Maps, not just this one.
I've had the most wonderful experience with Trent. He is very knowledgeable and very kind. The massage is personalized to your needs, easy to book and makes sure you have something to replenish with after your session (waters and healthy snacks) I highly recommend Trent for your bodywork!
Response from the owner · a week ago
Thank you, Maisey for your very kind feedback and review! We are very happy to hear your specific needs were met during your treatment. Thank you for partnering with Energize Massage for your wellness needs. We look forward to serving you again. Namaste'
R
Rocio Romero3 reviewsiTotal number of Google reviews Rocio has written across all businesses on Google Maps, not just this one.
First time doing cupping and I would highly recommend you to come here . Super friendly and you get a goodie bag at the end . They put so much effort and details to making you feel as comfortable as possible.
Response from the owner · a week ago
Thank you, Rocio for your kind feedback and review! We are happy to hear you felt comfortable and had an effective treatment experience. We look forward to serving you again! Namaste'
D
David youngkinLocal Guide · 20 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Sue was so absolutely sweet and nice. What a great experience visiting energize!
Both my wife and my mother in law have seen Sue several times and they always rave about how wonderful her massage is. I finally got the opportunity to experience the master at work!!!! Sue blew me away with her perfect firmness and hot stones and cupping. I had never had cupping or hot stones before and I loved it. Truly the best massage ive ever had and I've had at least 100 over the years. Thanks so much Sue! What an amazing therapist you are.
Response from the owner · 2 months ago
Thank you so much, David for your very kind feedback and review! It is our pure privilege to serve you and your family! We are so happy to hear you had a wonderful experience and results with your treatment with Sue. We look forward to serving you and your family again! Namaste'
J
Johnathan GLocal Guide · 15 reviewsiTotal number of Google reviews Johnathan has written across all businesses on Google Maps, not just this one.
It’s been two days since my massage. I’m feeling great. The atmosphere and professionalism was exceptional. This 5 star review is well earned. Thank you Trent!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you very much for your kind feedback and review, Johnathan! We truly appreciate your business and 5-star review of your experience with Trent! So happy you felt great after your treatment! We look forward to serving you again! Namaste'
D
Debby WhiteLocal Guide · 258 reviewsiTotal number of Google reviews Debby has written across all businesses on Google Maps, not just this one.
***UPDATE***
Trent and Sue are the absolute best! You will never find better people to give you a massage. They always have notes as to what you like and don't like, will always question you as to if you still have the same likes and dislikes, ask you where it hurts, and are always 100% attentive. You will never ever find a better place to go get a massage. I can't praise them enough!!!
****UPDATE****
We were back this evening for a much needed relaxing massage after a month of craziness. Absolutely nothing has changed. They listened to all of our requests, asked about different oils and scents that we preferred, about pressure, and about areas that needed extra attention. This was so relaxing and just what we needed. Thanks again Trent and Sue you two are the best! 10/7/2024
Truly one of the best massages I've ever had. First off they listen! Something those conveyor belt massage places don't. They have a predetermined routine that they run on you no matter what you want. Sue listened to my concerns and did exactly as I wanted. It was relaxing, refreshing and took the stress of the last couple weeks away. I would highly recommend them. It was wonderful and we will definitely both (my husband and I did a couples massage) be back. He also agreed it was one of the best massages he's ever had. The Hot rocks really took it over the top! Thank you Trent and Sue.
Response from the owner · Edited 2 months ago
Thank you so much Debby for your very kind feedback and reviews! It is such a true privilege serving you and your husband. We are so happy to hear you continue to get good results from your treatments. We look so forward to seeing and serving you both again! Namaste’
D
Danielle Stevens12 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Sue is amazing! I really appreciate all the attention to detail, like selecting your type of oil and focusing on old injuries or current areas of concern. The environment is calm and welcoming, I left feeling rejuvenated and will be back again for the Deep Tissue / Athletic massage
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Danielle for your very kind feedback and review! We are so happy to hear your previous and current areas of concerns were addressed and you left feeling so much better! It was a true pleasure to serve you again! We look forward to your return when the need arises! Namaste'
D
Dawn Bessman13 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
I’ve been going here for years, and Sue & Trent are some of the best masseuses ever. They are attentive, kind, considerate, and genuinely nice. They have many ways to help the body, from warm stones, cupping, stretching, and so much more. Book an appointment and you won’t be disappointed
Response from the owner · 3 months ago
Thank you so much, Joseph for your very kind feedback and review! We are so happy to hear your experience with our services are effective for your areas of concern. It is our greatest pleasure to serve you! Namaste'
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Robin Thomas6 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Thank you so much, Robin for your 5-Star Review! It is a pure privilege to seeing you and your husband every month. Thank you for choosing Energize Massage as your self-care wellness provider! We look forward to serving you in the future! Namaste'
