Customers frequently praise Energy Savers for professional, punctual crews who handle insulation, door, window, and HVAC installations with clear communication and reasonable pricing. Positive reviews highlight thorough work, respectful behavior, and assistance with state grants. However, a minority of low-star reviews cite missed appointments, poor scheduling, unresponsive customer service, and disputes over estimate accuracy or warranty validity.
Google rating: 4.9 out of 5 from 337 reviews (96% five-star).
Reviews on this page: 337 Google reviews (326 with written comments, 7 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 5, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
337 Google reviews we collected
4.9of 5
5 stars32396%
4 stars41%
3 stars10%
2 stars00%
1 star93%
Praise vs complaints
Phrases our text analysis found in 326 written reviews
98%praise
Praise69598%
Complaints122%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20529%
Quality & results15622%
Would recommend13419%
Speed & response12217%
Communication477%
Price & value314%
Honesty & trust122%
What customers talk about
We read 326 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, excellent work, follow up and pictures before and after!”
“Very unprofessional on time and very rude handling business.”
“Awesome work, employees were very professional, got the job done fast and efficiently.”
“They gave it a terrible rating, worse than my 120 year old farm house.”
“The guy were great very good people will recommend in the future”
“Definitely do not recommend, they can't even get the first visit off the ground.”
“Got the job done in a timely manner, very respectful.”
“The team that came were very professional, friendly and explained all the work.”
“Their customer service was excellent and prices were reasonable.”
“The door was very overpriced so I wanted to just do the windows.”
“We talked to other companies and found that the cost was more reasonable and they made us feel that we could trust them to do a good job.”
People customers mention
Don10 reviews
Jim9 reviews
Pete7 reviews
Debbie6 reviews
Anthony6 reviews
Leon6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Had an appt, no one showed. When I called I got out on hold for a while, then when they came back the person said ..."yes, were calling to reschedule". I stated " but i called you". Person stated, "well, he tried to call you". It is a cell phone, it tells you when you have a call....Poor customer service, poor time management, poor scheduling. Definitely do not recommend, they can't even get the first visit off the ground.
Response from the owner · a month ago
Hi Jamie, thank you for sharing your feedback. We strictly value your time, and we sincerely apologize for the confusion and delay surrounding your initial visit. Our goal is always to communicate scheduling changes well in advance, and it is clear we fell short of delivering a smooth experience for you. When we called you 2 days before the appointment to reschedule and did not receive a call back, we made the mistake of assuming you knew about the change. We would welcome the opportunity to speak with you directly and clear up this misunderstanding, Please reach out to our management team at 315-437-3008 at your convenience.
Jayme Sellars3 reviewsiTotal number of Google reviews Jayme has written across all businesses on Google Maps, not just this one.
Energy Savers installed a beautiful new entry door for me a few weeks ago. The Sunrise 🌅 windows are really beautiful too!!!
Price assessment: Great price
Services: General door installation
Professional CounselingLocal Guide · 230 reviewsiTotal number of Google reviews Professional has written across all businesses on Google Maps, not just this one.
These folks make sure the work is 100%
Very professional, excellent work, follow up and pictures before and after!
I would highly recommend energy savers!
Price assessment: Great price
Services: Service not listed
Ki Hudd6 reviewsiTotal number of Google reviews Ki has written across all businesses on Google Maps, not just this one.
The absolute best!! All the guys were great they came out did everything that needed to be done everyone was kind and even cleaned up after they were done thanks guys and also Mrs Debbie absolutely great….
Elise Ellis2 reviewsiTotal number of Google reviews Elise has written across all businesses on Google Maps, not just this one.
We had our front door replaced and insulation done in the basement. Energy Savers did a great job! Their customer service was excellent and prices were reasonable. Thanks so much!
Price assessment: Great price
Services: General door installation, Service not listed
Reta MahlLocal Guide · 7 reviewsiTotal number of Google reviews Reta has written across all businesses on Google Maps, not just this one.
I'm very happy with the work!
I got a new water tank (that's my best part). They made it, so my bathroom air vent actually goes outside instead of my attic, which is awesome.
Received 16 led lights which makes everything more brighter!
Overall, they did an awesome job! Thank you
Price assessment: Great price
Services: Service not listed
Adele Guarno3 reviewsiTotal number of Google reviews Adele has written across all businesses on Google Maps, not just this one.
