Energy Services Air Conditioning & Heating Co. & Electrical
HVAC contractor · Joliet, IL · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%85+20.6Value 14%97+13.7Replies to reviews 7%59+4.2Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 10 boiler installersiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★2,355 Google reviews · 24 photos
94%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
58%reviews answered by the owner
$166typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Energy Services Air Conditioning & Heating Co. & Electrical at a glance
Customers of this Joliet HVAC contractor frequently cite technicians for being punctual, professional, and thorough during furnace and air conditioning maintenance. Positive reviews highlight clear communication, detailed explanations of system conditions, and efficient service delivery. However, lower-rated feedback identifies patterns of missed arrival windows, lack of advance notifications for delays, and concerns regarding pricing structures and contract terms.
Google rating: 4.9 out of 5 from 2,355 reviews (94% five-star).
Reviews on this page: 2,354 Google reviews (1,764 with written comments, 6 with photos).
Owner responses: the business replied to 58% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyBoiler Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Energy Services Air Conditioning & Heating Co. & Electrical: 86/100 on this factor. Category median: 95.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Energy Services Air Conditioning & Heating Co. & Electrical: 85/100 on this factor. Category median: 94.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Energy Services Air Conditioning & Heating Co. & Electrical: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Energy Services Air Conditioning & Heating Co. & Electrical: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Energy Services Air Conditioning & Heating Co. & Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Energy Services Air Conditioning & Heating Co. & Electrical: 59/100 on this factor. Category median: 67.C
59
Bar = this company · dark tick = category median.
Star ratings
2,354 Google reviews we collected
4.9of 5
5 stars2,21594%
4 stars884%
3 stars100%
2 stars110%
1 star301%
Praise vs complaints
Phrases our text analysis found in 1,764 written reviews
99%praise
Praise3,38299%
Complaints431%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price13424%
Reasonable37767%
Overpriced102%
Not sure448%
$166-27% vs typical boiler installers
Middle half of what 407 customers paid ($39–$322) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,07631%
Quality & results74222%
Speed & response64819%
Communication41212%
Would recommend2517%
Price & value1575%
Honesty & trust1394%
What customers talk about
We read 1,764 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Salvador is a good guy that does professional work!”
“Eventually, I was transferred to someone in the Naperville office, but she was not helpful and simply told me the earliest available appointment was in August.”
“Matt did wonderful job and will breath fresh clean air”
“App for thermostats didnt work when they were done.”
“Personable, knowledgeable, efficient and he took the time to explain everything.”
“Instead, I was treated as though the delay was simply my problem.”
“He communicated in layman's terms about our furnaces and their condition.”
“First they ignored my specific request for David Beam for my regular service.”
“I recommend Energy Services with a high recommendation of Caprell and Leo.”
“The quality of customer service has declined significantly since the ownership change, and unfortunately I can no longer recommend them.”
“Reasonably priced, always available to answer questions and very professional.”
“Overall not worth it with other options available.”
“He is professional, knowledgeable, kind and most importantly honest.”
“I had to calm down to write this review but we feel scammed and cheated by energy services.”
People customers mention
David58 reviews
Steve40 reviews
Beam39 reviews
Matt24 reviews
Anthony23 reviews
Jose21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Energy Services Air Conditioning & Heating Co. & Electrical for 8 kinds of job. Pick one to see what they paid and said.
Regina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Caprell from Energy Services is an exceptional technician. He is professional, knowledgeable, kind and most importantly honest. I recommend Energy Services with a high recommendation of Caprell and Leo. It can be a challenge finding service individuals with such characteristics, but I am pleased with having experienced
Thank you!
Paid $1–200Not sureHVAC system maintenance
Bill4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Yahir did a good job inspevting and cleaning the furnace and humidifier. And this wasn’t a ten minute inspection. It was thorough and he spent over a hour on it all.
Paid $1–200Not sureHVAC system maintenance
David8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Yaseen (Jessie?) was great! Personable, knowledgeable, efficient and he took the time to explain everything. I request to have him for the Spring A/C tune-up.
Paid $200–400Reasonable priceA/C system maintenanceHeating system maintenanceService not listed
Karen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I just had an evaluation/maintenance of my furnace and my cousin's furnace because we both have condos in the same building. Leo Perez was our technician and he is exceptional. He communicated in layman's terms about our furnaces and their condition. He was thorough, efficient, and honestly informed us about the…
Paid $200–400Reasonable priceHVAC system maintenance
Shirley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I was looking for a 2nd opinion on a motor issue. Brandon did a thorough investigation and provided clear explanations. He was courteous and knowledgeable.
Paid $1–200
kirsten3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Coy was on time, friendly and very efficient in providing routine service. Explained findings and provided next steps/ options.
Matt did wonderful job and will breath fresh clean air
Response from the owner · 2 years ago
Thank you for your wonderful five-star review, Mahendra! We're so happy that Matt’s service on your air quality exceeded your expectations. Your satisfaction is top our priority, and we're dedicated to providing exceptional care every time you rely on us!
Don Hubbard14 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Competent, friendly, efficient. Very pleased with knowledge, explanations and service.
Price assessment: Reasonable price
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 3 months ago
Wow, thank you for the awesome review! We are delighted to hear that you had a 5-star experience with Energy Services Air Conditioning & Heating Co. & Electrical. Our team works hard to provide top-notch service, and we are thrilled that it did not go unnoticed.
Alan Ptak7 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Thanks so much for letting us know we are doing well, Alan! We were thrilled to hear about your professional experience with Greg, and hope we get the opportunity to serve you again in the future.
Kelli Ann6 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Yahir was extremely knowledgeable, friendly & great to work with.
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 18 hours ago
Kelli Ann, thank you so much for the kind words! We are thrilled to hear that you had a great experience with our team at Energy Services Air Conditioning & Heating Co. & Electrical. We appreciate your business and look forward to serving you again in the future.
Dan Wasser10 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Dan Wasser- Your review made our day! We are delighted to hear that you had a 5-star experience with us. Thank you for choosing Energy Services Air Conditioning & Heating Co. & Electrical for your needs - we appreciate your business.
Regina Robinson4 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
Caprell from Energy Services is an exceptional technician. He is professional, knowledgeable, kind and most importantly honest. I recommend Energy Services with a high recommendation of Caprell and Leo. It can be a challenge finding service individuals with such characteristics, but I am pleased with having experienced
Thank you!
Price assessment: Not sure
Price: $1–200
Services: HVAC system maintenance
Brian Waterloo4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Brian Waterloo, thank you for the fantastic review! It is wonderful to hear that you were happy with our services at Energy Services Air Conditioning & Heating Co. & Electrical. We strive to exceed expectations, and we are grateful that we did so for you.
Bill Kaminsky4 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Yahir did a good job inspevting and cleaning the furnace and humidifier. And this wasn’t a ten minute inspection. It was thorough and he spent over a hour on it all.
Price assessment: Not sure
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 days ago
Bill Kaminsky, your review made our day! We are overjoyed to hear that you were satisfied with the services you received from us at Energy Services Air Conditioning & Heating Co. & Electrical. Thank you for choosing us for your needs - we appreciate your business.
David Mead8 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Yaseen (Jessie?) was great! Personable, knowledgeable, efficient and he took the time to explain everything. I request to have him for the Spring A/C tune-up.
Price assessment: Reasonable price
Price: $200–400
Services: A/C system maintenance, Heating system maintenance, Service not listed
Karen Ondrus1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I just had an evaluation/maintenance of my furnace and my cousin's furnace because we both have condos in the same building. Leo Perez was our technician and he is exceptional. He communicated in layman's terms about our furnaces and their condition. He was thorough, efficient, and honestly informed us about the condition of our furnaces considering they are over 23 years old. I will definitely use your company again.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · 3 days ago
We are so grateful for your 5-star review! Hearing that our services met your expectations at Energy Services Air Conditioning & Heating Co. & Electrical is truly rewarding. Thank you for choosing us, and we hope to work with you again in the future.
