Landscape lighting designer · Austin, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 54 outdoor lighting installersiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★68 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Enhanced Outdoor Lighting & Design, Inc. at a glance
Customers consistently praise the company for its responsive communication, punctual installation, and high-quality LED landscape lighting design that enhances curb appeal and security. Reviews highlight fair pricing, professional crew conduct, and reliable long-term maintenance support, including warranty repairs and system checks. The business maintains a perfect five-star rating across sixty-eight reviews, with the owner actively replying to nearly all customer feedback.
Google rating: 5.0 out of 5 from 68 reviews (100% five-star).
Reviews on this page: 68 Google reviews (48 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Score profile vs other outdoor lighting installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Enhanced Outdoor Lighting & Design, Inc.: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Enhanced Outdoor Lighting & Design, Inc.: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Enhanced Outdoor Lighting & Design, Inc.: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Enhanced Outdoor Lighting & Design, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Enhanced Outdoor Lighting & Design, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
68 Google reviews we collected
5.0of 5
5 stars68100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
96%praise
Praise7596%
Complaints34%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1621%
Staff & attitude1621%
Speed & response1519%
Would recommend1519%
Price & value912%
Honesty & trust45%
Communication34%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Enhanced Lighting did a wonderful job with recommendations to enhance /replace the landscaping lighting, both for curb appeal and safety.”
“…hared my vision, and he ran with it and enhanced it further with his professional touches.…”
“…fers is well worth the money and we have been very pleased with the quick follow up on questions or request for service after all these years.…”
“I highly recommend Enhanced Outdoor Lighting & Design for lighting up your landscape and the peace of mind knowing you can count on them years after t…”
“maintenance service contract that Enhanced Lighting offers is well worth the money and we have been very pleased with the quick follow up on question…”
“I highly recommend them for their honesty and excellent service.”
“I gave him my thoughts about the look I was wanting and he listened and delivered above my expectations.”
People customers mention
Tim10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
robinLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Tim Acklen and his team at Enhanced Outdoor Lighting & Design continue to hit the mark in customer service even after 9+ years! In today's building boom, service after the sale is top priority to us when choosing a contractor. The maintenance service contract that Enhanced Lighting offers is well worth the money…
+ Responsiveness+ Punctuality+ Quality
James2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Gemstone lights provide exceptional service. It’s been several years now and the lights still look great. Hailey Weidenfeller always answers if there’s a question. Thanks Gemstone
DonnaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Tim is fabulous to work with. From the first meeting discussing our front yard, we collaborated as I shared my vision, and he ran with it and enhanced it further with his professional touches. We loved it so much that he was an obvious choice for our backyard project. I love the ambience his lighting has created.…
+ Responsiveness+ Quality+ Professionalism
Maria4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Enhanced Lighting did a wonderful job with recommendations to enhance /replace the landscaping lighting, both for curb appeal and safety. The installation was coordinated to align with our schedule. Tim is always very responsive to any questions or issues that come up and resolves them timely. Have been very pleased and highly recommend the company.
Philip8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great customer service and great lights. I liked the care of installation and the checks later to insure we were happy.
+ Responsiveness+ Punctuality+ Quality
LissaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tim and his team are great, we love how our home looks with the lighting and recommend their services.
Tim Acklen and his team at Enhanced Outdoor Lighting & Design continue to hit the mark in customer service even after 9+ years! In today's building boom, service after the sale is top priority to us when choosing a contractor. The maintenance service contract that Enhanced Lighting offers is well worth the money and we have been very pleased with the quick follow up on questions or request for service after all these years. I highly recommend Enhanced Outdoor Lighting & Design for lighting up your landscape and the peace of mind knowing you can count on them years after the initial install.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · 3 years ago
Thanks Robin!! We appreciate the amazing review, so thank you for sharing your experience! We will see you soon to service your lights!
James Peterson2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Gemstone lights provide exceptional service. It’s been several years now and the lights still look great. Hailey Weidenfeller always answers if there’s a question. Thanks Gemstone
Donna ServaisLocal Guide · 15 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Tim is fabulous to work with. From the first meeting discussing our front yard, we collaborated as I shared my vision, and he ran with it and enhanced it further with his professional touches. We loved it so much that he was an obvious choice for our backyard project. I love the ambience his lighting has created. Tim continues to support us — whenever I have a question, he is incredibly responsive. Highly recommend!
Donna,
Thank you so much for your amazing review! It means alot to us! It was and is our pleasure to assist you guys with your lighting needs. We strive to remain the most trusted lighting company in Austin and San Antonio!
Mel Pendland12 reviewsiTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Tim and his crew were courteous, on-time and efficient. We were very pleased with the outcome and the price was fair for work of this high quality. Tim knows what he is doing when it comes to design as well. Our LED lighting system looks great and provides us a higher level of comfort and security. Follow-up was excellent as well. We will enthusiastically recommend Enhanced Outdoor Lighting and Design to our friends.
It is now several years after our installation and I am happy to say that the level of follow up and commitment to excellence is as sincere as when our system was first completed. I have requested assistance on three occasions over the last three years (resetting the timer, battery replacement and a non-functioning light). Every time, Tim has answered the phone himself and responded promptly to fix the problem. Our system is working perfectly and we could not be happier with the quality or the attention to customer concerns. I would give Tim and his team ten stars if that was possible. My wife and I could not recommend Enhanced Outdoor Lighting highly enough. They are that good!!!
Positive: Responsiveness, Punctuality, Professionalism, Value
Response from the owner · 5 years ago
Mel, Thank you for your 5-Star Review. I'm confident you guys will enjoy your outdoor lighting for many years to come!
Maria Brady4 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Enhanced Lighting did a wonderful job with recommendations to enhance /replace the landscaping lighting, both for curb appeal and safety. The installation was coordinated to align with our schedule. Tim is always very responsive to any questions or issues that come up and resolves them timely. Have been very pleased and highly recommend the company.
Response from the owner · a year ago
Thanks Maria for the 5-star review, it means alot to us! We strive to remain the most trusted lighting company in Austin and San Antonio. Its our pleasure to continue maintaining your lighting system through our maintenance program.
Philip Salem8 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
