Google reviewers rate the clinic 4.9 out of 5 stars based on 92 reviews, with the owner responding to 90 percent of them. Patients frequently praise the staff's kindness, professionalism, and ability to help with post-surgical recovery, chronic pain, and rehabilitation goals. While most experiences are positive, a few low-star comments highlight confusion regarding billing practices, specifically receiving surprise bills for services not rendered or unclear cost information at the time of service.
Google rating: 4.9 out of 5 from 92 reviews (95% five-star).
Reviews on this page: 92 Google reviews (81 with written comments, 3 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 23, 2026.
Service: Sports Medicine Clinic serving New Brockton, Alabama.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
92 reviews on Google
5★87
4★2
3★1
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only do they heal me and help me achieve my goals, they are compassionate and very professional.”
“I highly recommend them to anyone in need of physical therapy!”
“I had an excellent experience with all the therapists, staff, and management.”
“Extremely friendly and they genuinely care about their patients.”
“Everyone is so nice, knowledgeable and easy to work with.”
“All of the staff are smiling, encouraging and always working on a set of goals to get me back walking and using my knee as fast as possible.”
“Their patience and knowledge of what I was going through after a very painful shoulder surgery help me a great deal.”
People customers mention
Allison4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Danielle Slaydon5 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
The staff are so welcoming and kind! I really appreciate how patient and attentive they’ve been throughout my experience. I highly recommend them to anyone in need of physical therapy! :)
Response from the owner · a day ago
Danielle,
Thank you for choosing our clinic and allowing us to provide your physical therapy. Thank you also for your kind words and it’s been great to see your progress! Thank you again!
Nina Brown6 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
I have been coming here for years and have enjoyed the therapists and this place. They have helped me tremendously in this journey called life. Not only do they heal me and help me achieve my goals, they are compassionate and very professional.
Response from the owner · a day ago
Nina,
It’s been our pleasure taking care of you over the years and allowing us to help you get better! Thank you for your support and we appreciate you taking time to share the kind words!
Cynthia Young3 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
All employees are the best I have ever had. They are very helpful, kind, and friendly at all times. They are helping me get back to my normal activities.
Response from the owner · a day ago
Cynthia,
Thank you for choosing our clinic for your physical therapy! We appreciate you as a patient and it’s always great to hear kind words about our clinic and our staff! Thanks again!
Jeanette Stenhouse4 reviewsiTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
Marybeth,
We really appreciate you taking time to leave us a review! Thank you for choosing ETC for your physical therapy! The fact that you look forward to coming to PT is really awesome comment to read! Thank you!
Allisha Harrison2 reviewsiTotal number of Google reviews Allisha has written across all businesses on Google Maps, not just this one.
Been to this place for knees and back in my opinion there’s not a better place. Good people family atmosphere just an overall great place.
Response from the owner · a week ago
Allisha,
Thank you for your kind words and thank you for taking time to leave us a review! It has always been our pleasure to care for you and your family for physical therapy! We really appreciate you taking time to leave us a review and thank you for choosing our clinic.
Nathan3 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Been going to ETC for years for both shoulders now. Amazing staff. Always gets me back where I need to be!
Response from the owner · a week ago
Nathan,
Thank you for choosing our clinic for your physical therapy needs! It is always great to get positive feedback about our staff! They work really hard and we are blessed to have them! Thank you again for your kind words!
Sarah Yaden1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
They are so amazing! Everytime you walk in its nothing but smiles on everyone's face, and don't forget the laughter that comes along with those beautiful smiles!!!
Response from the owner · a week ago
Hey Sarah,
Thank you so much for taking time to leave us a review! We appreciate you choosing our clinic for physical therapy! We always want our patients to feel welcome and to know that they get personal care when they come to our clinic.
Stacey Harper7 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
This is an amazing place. I have been going here for therapy for 9 years. Seems like one big family. ❤️❤️
Response from the owner · 2 weeks ago
Stacey,
Thank you for taking time to leave us a review! We appreciate you choosing to come to ETC. It has always been our pleasure to take care of you and your family! It is always appreciated to hear positive feedback from our patients!
Andy Druilhet7 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
If you have rehabilitation needs I highly recommend Enterprise Therapy Center. I had an excellent experience with all the therapists, staff, and management. They are very knowledgeable, attentive, and have an excellent rapport with their patients. I watched the interaction between therapists and patients and was impressed with the level of knowledge that they displayed. I was able to work with several different members of the staff and they were all patient, but also pushed / encouraged me to heal and regain lost strength and mobility. I will definitely continue at ETC for my physical therapy needs.
Response from the owner · a week ago
Andy,
Thank you for choosing our clinic! It’s always great to see positive feedback about our staff and facility. We have really enjoyed having
you as a patient and please don’t hesitate to reach out in the future!
