Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Enviroclean Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty84−1.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Enviroclean Carpet Care

Chattanooga, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #76Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.9★ from 128 Google reviews

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Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Enviroclean Carpet Care is better than 90% of carpet cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Enviroclean Carpet Care is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Enviroclean Carpet Care is better than 84% of carpet cleaning.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Enviroclean Carpet Care is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Enviroclean Carpet Care is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Enviroclean Carpet Care is better than 72% of carpet cleaning.B
72

Reviews for your job

Customers hired Enviroclean Carpet Care for 6 kinds of job.

Enviroclean Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#68 / 69
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Pet stain & odor removal”

JeffreyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Strong 5! Great experience, great communication and great job. Ben was great! Early, worked extra hard and it shows. We loved the results and highly recommend!

Paid $450–500Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have used them twice for carpet cleaning and I have been very impressed both times. On time, reasonable rates and does a wonderful job including getting out stains other carpet cleaning companies told me were permanent. We will continue to use them.

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Adithya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Enviro clean was awesome. Timely service and always request Ben for the carpet service

Pet stain & odor removal
MeganLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I'd been putting this off for far too long and so glad I finally called! Ben let me know when he was on his way, arrived on time, and was in/out within an hour. Took me longer to vacuum! I had carpeted stairs, small landing, large landing, and 3 bedrooms cleaned. I'm not sure if the carpet had ever been…

Paid $150–200Great pricePet stain & odor removal
GaryLocal Guide · 101 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I used Enviroclean for carpet cleaning, area rug cleaning, and tile/grout cleaning. Ben the technician was right on time and was very courteous. He did an excellent job on all areas and removed all the stains from the carpets. I was particularly impressed by the tile/grout cleaning where my 20 year old grout looks…

Paid $500+Reasonable pricePet stain & odor removalArea rug cleaning
Angie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great customer service! Friendly and professional staff. Looks and smalls wonderful

Paid $100–150Great pricePet stain & odor removal
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had tried to get carpet cleaned a couple of time this year but nothing worked out. Now at Christmas and my floors are still dirty. I called and got in for today 12/29. My son works nights and gets up around 3pm. I scheduled the appt for 3pm today. They were running early but i couldn't let them come until 3.…

Paid $150–200Reasonable pricePet stain & odor removal
Aneka9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had a wonderful experience. I called and they were there ready to clean my carpets the very next day. I asked many questions, and they were more than helpful to direct me to the correct carpet treatments for my needs. Very happy with how everything turned out.

General carpet cleaningPet stain & odor removal+ Responsiveness
Heath7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Same day service, great customer service and excellent work! Will definitely use them for any carpet or floor cleaning that I need done in the future.

General carpet cleaningUpholstery cleaningPet stain & odor removal
ChristyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The carpet looks amazing!!!!! Move in ready!!! Thank you so much!!!!

Upholstery cleaningPet stain & odor removal+ Professionalism
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Im sharing my experience so others may opt for another company who will/can actually do the job or consider putting that money toward carpet replacement or purchase of shampooer to do the job yourself (What I ended up doing). When I requested service on the bedroom carpets in the home we just purchased, I explained…

General carpet cleaningPet stain & odor removal− Quality− Value
AngelaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Enviroclean in Cleveland for carpet cleaning of a hallway with heavy traffic stains, along with some pet accidents. I honestly was looking at a temporary fix thinking I would have to replace the carpet SOON. I am totally shocked at how well my carpet came clean!! Needless to say, I WILL NOT be having to…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JimmyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceUpholstery cleaningPet stain & odor removal

Price

$259-2% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 54%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning33$170–$334
Carpet steam cleaning26$176–$340
Pet stain & odor removal13$139–$360
Upholstery cleaning10$189–$359
Area rug cleaning7$170–$447
HVAC duct & vent cleaning7$292–$928

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