Environmental Comfort Systems - Air Conditioning & Heating Solutions at a glance
Customers frequently praise the company for prompt response times, including same-day and after-hours service, as well as for thorough diagnostics and clear communication regarding repairs. Technicians are often described as professional, respectful, and knowledgeable when handling new installations, maintenance agreements, and emergency cooling issues. However, some lower-rated reviews criticize the pricing structure, specifically citing high service call fees and perceived dishonesty in cost estimates for parts and labor.
Google rating: 5.0 out of 5 from 266 reviews (98% five-star).
Reviews on this page: 266 Google reviews (247 with written comments, 6 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 22, 2026.
Service: Mold Inspector serving Decatur, Alabama.
Data from Google, last updated November 6, 2026.
Star ratings
266 Google reviews we collected
5.0of 5
5 stars26098%
4 stars42%
3 stars00%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 247 written reviews
99%praise
Praise48599%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17235%
Quality & results9219%
Speed & response8217%
Would recommend5712%
Communication388%
Price & value245%
Honesty & trust245%
What customers talk about
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brad installed a new garbage disposal for me today which was done professionally in a timely manner.”
“He does wonderful work, is completely reliable and trust worthy.”
“Had a small problem tech came out fast got it done fast no problems”
“I highly recommend Ethan and would not hesitate to call this company again.”
“Cooper was excellent in guiding us through the whole process, explaining each step, providing all the information we needed all along, and making sure…”
“The warranty that they offer is an additional bonus, and their bi-annual maintenance is affordable.”
“Overpriced salesman, I asked them to come out to give an estimate before sending a tech but they sent a tech out anyways to tell me what I already kne…”
“His honesty and attention to detail saved me a significant amount of money.”
People customers mention
Rudy33 reviews
Kyler26 reviews
Dewey23 reviews
Jazz22 reviews
Zane20 reviews
Ethan14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Tyler and the entire team at ECS gave us service above and beyond all expectations. They had replaced our 25 year old package unit in May 2025 but the new unit (an American Standard model) had had nothing but problems for a year. They came out several times trying to get the defective machine working, but it became clear that this machine was bad directly from the American Standard factory.
They subsequently replaced it with a brand new American Standard package unit at no cost to us. However, that machine was also bad out of the box. ECS then installed a third American Standard machine which has been working fine for the past 6 months.
The ECS folks really took care of us and fight with American Standard on our behalf to ultimately get us a unit that works correctly.
I will say that we would never purchase another American Standard product after the horrible experience we had with their poor quality.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair
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Patrica Birkenshaw6 reviewsiTotal number of Google reviews Patrica has written across all businesses on Google Maps, not just this one.
Brad installed a new garbage disposal for me today which was done professionally in a timely manner. ECS does plumbing, too! He also replaced a part in the split system in the sun porch. He does wonderful work, is completely reliable and trust worthy. Highly recommend ECS and BRAD!
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
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Margaret Grissom2 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Cameron and Ryan installed a new American Standard heating and cooling system for us . They worked diligently in very hot weather; both the outside and attic temperatures were unusually high. From the beginning of the work, great care was taken to protect the interior of our house when they had to access the attic from our front hall. The other people involved in this project also worked very well on the project itself and with us. Cooper was excellent in guiding us through the whole process, explaining each step, providing all the information we needed all along, and making sure that we had all the benefits available to us. Because of these people, we have been very pleased with our experience with ECS.
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
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Larry Baker2 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
ECS HVAC Technician, Kyler, performed an inspection of my 1 year old unit today. He was very friendly, courteous, and professional .
He did the inspection and afterwards informed me of the results.
I am very happy with his work.
Price assessment: Great price
Services: HVAC system repair
Response from the owner · a month ago
Larry, We sincerely appreciate you taking the time to leave us a great review! Thank you!
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Bobby Dixon1 reviewiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Thank you, Ethan, so very much for your recent service! My mother's unit quit cooling and made things quite uncomfortable for her. You Immediately diagnosed the problem and offered several options for repairing. You secured needed parts working in intense heat for several hours to get her back up and running. We cannot thank you enough for your outstanding service and professionalism. Jazz, we appreciate for your assistance as well. Was such a pleasurable experience.
Response from the owner · a year ago
Thank you so much for sharing your positive experience with our maintenance program and for recognizing Ethan’s service. Your kind words mean a lot to us!
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Shirley Nelson1 reviewiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
They came out quickly and Cam worked diligently figuring out the issue with my unit. Super nice, well educated in HVAC and explaining what was going on. Definitely recommending to anyone needing work.
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system repair
Response from the owner · 2 months ago
Shirley, Thank you for the kind words! We’re happy we could be of service to you.
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Suzanne Constan5 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
ECS has saved me many times with prompt, professional service. I recently signed up for the maintenance agreement after a huge construction job at my house. They came out, accessed my units, cleaned the lines, and gave me the all clear. Definitely worth the visit to make sure everything is running right.
Price assessment: Great price
Services: A/C system maintenance
Response from the owner · 3 months ago
Suzanne, Thank you for the great review and the kind words. We sincerely appreciate your business!
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Tim Andrea Robertson3 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
We had a new unit installed and new duct work put it our attic. Cooper was patient with us as we went over options to choose the right system for our home. It was a long 4 days once the work began, and we appreciate the hard work Ryan & Cam did in such extreme heat. They were always kind and professional, answering any questions we had. ECS even brought out 2 portable AC units to help our home stay a little cool during the 4 days without central air.
Thank you for sharing your feedback and for the great review. Thank you for your business and please let us know if we may be of service to you in the future.
