EōS Fitness

• Staff & attitude▲

Zen was always friendly, welcoming, and made every visit to the gym a positive experience. His great attitude made the gym feel like a comfortable and inviting place.

• Staff & attitude▲

I would like to shout out Carolina For being very nice, attentive and polite. She is always welcoming me by my name and never let me leave the gym without saying goodbye. Carolina Will go an extra mile for me when I need something with a smile on her face. It is truly a pleasure to be around this young lady.

• Busyness: Busy
• Powerlifting equipment: Other
• Maintenance: Well-kept

I want to give a shout out to Carolina the front desk girl at this location, she has amazing customer service and work ethic , she always makes me feel welcome every time I step foot into this gym she not only jumps right into helping us customers but she always jumps in to help her co workers by coaching them and guiding them she has a lot of knowledge in every department and always has a resolution she truly is a leader and I hope to see this young girl get promoted into this company soon , I thanked her today in the women’s locker because never have I seen an employee clean the restroom the way she does she goes above and beyond in every aspect she truly is a ray of sunshine and the vibe always feels amazing and comfortable when she is working . Thank you Carolina keep being you and the leader you are!

• Maintenance: Pristine

• Honesty & trust▼
• Price & value▼
• Quality & results▲

Lied about how much I would be paying to get me to sign up, ten charged me full price anyway. When I asked what they could do about it I was told that I was out of luck because I had already been charged. Thanks y'all. Making this a great experience.

• Busyness: Way more people than usual

Great workout environment. I really enjoy the outdoor area.

• Busyness: A little busy
• Powerlifting equipment: Squat rack, Bench press, Dumbbells
• Maintenance: Well-kept

• Staff & attitude▲

Gorgeous, newer facility, great and helpful staff!

• Staff & attitude▲

Clean gym and not too busy when you come later in the day (9 pm) Jazele (sorry if I spelt your name wrong) was so helpful at the front desk!!

• Busyness: Not busy
• Powerlifting equipment: Dumbbells, Barbells, Weight plates
• Maintenance: Pristine

• Communication▲
• Quality & results▼

Extremely disappointed with EOS Fitness and the way this was handled. When we signed up for our family plan, we were specifically told that as long as our kids were 13 or older, they could work out with us using our guest pass. Today I brought my 14-year-old daughter with me, only to be told that she couldn’t use my guest pass and would need her own membership. That is NOT what we were told when we signed up. I even said, fine, we’ll figure out the membership situation later—just let her work out with me today so I don’t have to turn around and drive her all the way home. They still refused. Seriously, where is the common sense or customer service? You have a family standing there who already pays for a membership, there was obviously a misunderstanding based on what YOUR staff told us when we signed up, and you can’t make a one-day exception for a 14-year-old to work out with her parent? Instead, you’re willing to upset a paying customer and potentially lose an entire family membership over letting a kid work out for ONE DAY. That makes absolutely no sense. If this is EOS policy, then train your employees to explain it correctly when people sign up. Don’t sell someone a membership based on one set of rules and then tell them something completely different when they actually try to use it. Terrible way to treat a family and an even worse way to retain customers.

• Communication▲

I’ve been an EOS member for 10 years, and I’ve never been more disappointed in the direction this gym is heading. When this location was being built, the enrollment team repeatedly promoted a robust group fitness schedule, including multiple 5:30 a.m. classes. A year later, we have one morning class. I’ve raised this issue countless times over the past year with the front desk and even contacted the head of group fitness. The response is always some version of, “We can’t force instructors to teach early morning.” Correct. You can’t force instructors to teach. But you can recruit them. You can post openings. You can make early-morning classes more attractive. You can pay instructors competitively. You can actually invest in the group fitness program instead of repeatedly telling paying members why it can’t be done. And the “we can’t find instructors” explanation becomes pretty hard to take seriously when Mountainside has no problem filling full morning schedules at both nearby locations. At this point, it’s difficult not to question whether EOS is simply deprioritizing group fitness. Classes have been disappearing from schedules across locations, and the brand-new San Tan gym doesn’t even offer group fitness classes. The result? Members are leaving. A lot of them. And I’m one of them. It’s especially frustrating because this has been communicated to EOS repeatedly by members who clearly want these classes. We aren’t asking for something unreasonable. We’re asking for the group fitness experience that was promised when we signed up. So if you’re another frustrated EOS member wondering where everyone is going, there’s your answer: Mountainside. See you there.

• Quality & results▼

Edit: They replied with an email to reach out to them, too bad that they ignore emails sent to that address. Terrible business practices. They make cancellation very difficult and will nickel and dime you on the way out.