Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Eric's Wrench Inc highly for its punctuality, detailed communication, and fair pricing, particularly for Toyota and Lexus vehicles. Customers frequently praise the shop's honesty in diagnostics and its ability to resolve complex issues efficiently. However, a pattern of criticism in lower-rated reviews involves perceived upselling of unnecessary repairs, unprofessional phone interactions, and instances of incorrect work or excessive charges.
Data from Google, last updated November 11, 2026.
601 Google reviews we collected
Phrases our text analysis found in 459 written reviews
How often each topic comes up in the written reviews
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“For over 20 years Eric and Eric's Wrench have given me professional, excellent, reliable and courteous diagnosis, repair and pricing on my vehicles.”
“The interaction felt unnecessarily confrontational and unprofessional for a first conversation with a potential customer.”
“Eric’s Wrench does great honest work at a fair price.”
“Great experience at Eric wrench, finally feel like I can trust great mechanics working on my vehicle.”
“WORST EXPERIENCE FROM THIS PLACE DO NOT RECOMMEND!”
“…experience was excellent as always - they are efficient and they are reasonably priced and Don’t manufacture things that need to be fixed.…”
“There’s no feeling that I’m being ripped off with unnecessary work or charges.”
“I recommend them emphatically for anyone with a Toyota or Lexus.”
“I can't recommend them enough.”
“…yrs and my most recent experience was excellent as always - they are efficient and they are reasonably priced and Don’t manufacture things that need…”
“I was not used to the way it was supposed to handle versus the slow degradation that happened.”
“UPFRONT ESTIMATES, CHARGES AND EXPECTED SERVICE ARE WELL EXPLAINED BY THEIR STAFF MEMBERS.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 601 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
For over 20 years Eric and Eric's Wrench have given me professional, excellent, reliable and courteous diagnosis, repair and pricing on my vehicles. 1000 stars.
Excellent work at a reasonable price. I highly recommend this shop.
John, Thanks for trusting us with your RX350. I also want to say thank you for the 5-star review!!!!
Predictably, Always good, quality work.
Lee, Thank you for noticing our work. I hope you ES300h is doing good. Thank you for the great review also!!!
Eric’s Wrench does great honest work at a fair price. I highly recommend them to all. Why pay over inflated prices at the dealer? Let Eric’s Wrench fix your issue!
Ann, Thank you for the great review. I hope that Mazda CX-5 gives you many years of safe driving.
I HIGHLY RECOMMEND ERIC'S WRENCH FACILITY. COSTOMER SERVICE IS EXCELLENT. UPFRONT ESTIMATES, CHARGES AND EXPECTED SERVICE ARE WELL EXPLAINED BY THEIR STAFF MEMBERS. VLADIMIR WAS EXTREMELY HELPFUL DURING THE WHOLE PROCESS. COMMUNICATION BETWEEN YOU AND THE FACILITY IS ABOVE AND BEYOND. MAY THE LORD BLESS YOU!!!
Thank you so much for taking the time to leave this wonderful review, Emily Me Me! I'm happy that Vladimir and our team provided you with excellent service and clear communication throughout your visit. We truly appreciate your kind words and look forward to serving you again in the future.
Great experience at Eric wrench, finally feel like I can trust great mechanics working on my vehicle. Who are honest Thank you.
Thank you so much for the kind words, Sabrina! We truly appreciate your trust with your Tacoma. Our team is committed to honest service and taking care of your vehicle, We look forward to serving you again! Thanks, Eric
Nice Toyota/ Lexus shop that know these cars well. They seem well organized and are cheaper than the dealership. That is not saying they are cheap...
We're thrilled that you appreciated our knowledge and organization, and found our prices to be competitive compared to the dealership. We pride ourselves on providing top-notch service for Toyota and Lexus vehicles. If there's anything specific you feel we could improve on, please don't hesitate to let us know. We look forward to the opportunity to serve you again.
Great shop, great team, great work. Eric and team went over above, keeping my informed every step of the way.
Thank you so much for the great review, Jason! Hope that old FJ gives you many more miles!!! Eric
always great service at a fair price. eric has taken care of my cars for a decade. never an issue not resolved.
Steven, It has always been a pleasure to work with you sir. Thank you so much for the great review. Eric
I’ve been going to the shop for 10 yrs and my most recent experience was excellent as always - they are efficient and they are reasonably priced and Don’t manufacture things that need to be fixed.
We appreciate you and hope we can continue working with you! Thanks for the great 5-star review!!!
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts