Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
Customers frequently praise the company for thorough window, gutter, and pressure washing services, noting punctual arrivals, professional staff, and fair pricing. Many reviewers highlight the consistent quality of work and the owner’s responsiveness to feedback. However, a recurring criticism in lower-rated reviews involves discrepancies between quoted and final prices, along with instances of poor communication or unresolved service issues.
Data from Google, last updated November 12, 2026.
3,158 Google reviews we collected
Phrases our text analysis found in 2,312 written reviews
How often each topic comes up in the written reviews
We read 2,312 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He worked alone and did everything quickly and thoroughly.”
“My experience with Ernest Windows was absolutely terrible, and I would highly discourage anyone from using this company.”
“The two gentleman that came were prompt, professional and did a great job!”
“The most ridiculous, unprofessional encounter I've experienced in a very long time.”
“Very responsive and service was scheduled and completed very quickly”
“Ernest Windows is the WORST company- they are never on time, they do not bother to call or text if they are behind the schedule.”
“They do a fantastic job and I would highly recommend them.”
“Will not use in the future and we have been repeated customers.”
“David was on time and completed the jobs quickly and thoroughly, at a reasonable price.”
“They overcharged me and cleaned screens, but didn’t put them back on the upstairs.”
“Ernest Windows was very easy to work with, they say what they mean and mean what they say.”
“The lack of transparency regarding pricing, the poor communication, the incomplete and unsatisfactory cleaning, and the manager’s rude and unprofessio…”
“I am so thankful to be able to rely on Tom and Earnest Windows for their thoughtful and reliable service to their customers!”
“Updated to this years experience, had Tim Jablonski, college kid that was a nice guy and as it turns out a scammer.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 3,158 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We have been using Ernest windows for years. 5 stars every time!!! Great company and excellent employees. They do a fantastic job.
Excellent job. My windows look great. I have recommended them to two of my friends who are going to be using them soon. Great job and friendly professional staff. Love looking out of my clean windows!
I was impressed with the wonderful And very detailed job Tom did cleaning And clearing the roof and power washng heavily soiled Patio bricks and furniture. He worked alone and did everything quickly and thoroughly. I am so thankful to be able to rely on Tom and Earnest Windows for their thoughtful and reliable service to their customers! Arlington Heights return customer
I have had Ernest Windows Inc do my window washing. They do a fantastic job and I would highly recommend them. Repeat customers for 7 years!!!
Thank you Christine for your support, looking forward to work for you again.
Service was timely, courteous and thorough. Thanks!
Thank you Christopher.
The two gentleman that came were prompt, professional and did a great job! We’ve used them for many years and will continue to use them anytime we need our windows cleaned!
I am very pleased with the job that Ernest Windows did on cleaning the gutters on my house which is 2 stories. Thomas( the servicemanwas thorough, did a little extra by caulking a seem in one of my gutters and showed me photos of all areas of the gutters he cleaned!
Very thorough and quality work with windows inside and out
Poor customer service - showed no courtesy, no manners while talking. Their egos are much bigger than the meager customer service they provide. Edited to answer owner’s reply: Thank you for your response - Mr Owner. Let me clarify that requesting a competitive price is a normal part of doing business and should never be confused with disrespecting anyone’s time or expertise. My review was not about your pricing or your willingness to offer discounts. It was about the attitude, tone, and lack of courtesy demonstrated during our communication. A free estimate is a standard business practice, not a favor that obligates a customer to accept the quoted price. As a customer, I have every right to compare prices and make an informed decision, just as you have every right to decline the work. Professionalism and mutual respect should remain intact regardless of whether a business transaction takes place. I stand by my review and wish you well. 𝗨𝗣𝗗𝗔𝗧𝗘 – 𝗠𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗢𝘄𝗻𝗲𝗿’𝘀 𝗟𝗮𝘁𝗲𝘀𝘁 𝗠𝗲𝘀𝘀𝗮𝗴𝗲: Your response continues to miss the fundamental point of my review. Let me make it absolutely clear: 𝗠𝘆 𝗱𝗶𝘀𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘄𝗮𝘀 𝗻𝗲𝘃𝗲𝗿 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗿𝗲𝗳𝘂𝘀𝗮𝗹 𝘁𝗼 𝗼𝗳𝗳𝗲𝗿 𝗮𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗱𝗶𝘀𝗰𝗼𝘂𝗻𝘁𝘀. 𝗜𝘁 𝘄𝗮𝘀 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗮𝘁𝘁𝗶𝘁𝘂𝗱𝗲, 𝘁𝗼𝗻𝗲, 𝗮𝗻𝗱 𝗹𝗮𝗰𝗸 𝗼𝗳 𝗰𝗼𝘂𝗿𝘁𝗲𝘀𝘆 𝗱𝗶𝘀𝗽𝗹𝗮𝘆𝗲𝗱 𝗱𝘂𝗿𝗶𝗻𝗴 𝗼𝘂𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻. Requesting a competitive price is a perfectly normal and legitimate business practice. You have every right to decline further discounts, just as customers have every right to negotiate, compare quotations, and make informed decisions. What is disappointing is your repeated attempt to portray a customer’s request for better pricing as disrespect toward your employees. Negotiation and disrespect are two entirely different things. Professionalism is not measured simply by responding promptly, providing free estimates, or offering discounts. It is also reflected in how a business treats potential customers, particularly when an agreement cannot be reached. Rather than dismissing my experience as unjustified, I would encourage you to reflect on how your communication is perceived by customers. 𝗜 𝘀𝘁𝗮𝗻𝗱 𝗯𝘆 𝗺𝘆 𝗿𝗲𝘃𝗶𝗲𝘄. 𝗠𝘆 𝗰𝗼𝗻𝗰𝗲𝗿𝗻 𝘄𝗮𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, 𝗻𝗼𝘁 𝗽𝗿𝗶𝗰𝗶𝗻𝗴.
Mrs. Hassan Abidi. The issue here is not our customer service, but rather your continued requests for additional discounts on an already fairly priced service. We sent a technician to your property the same day you contacted us, provided a FREE, no-obligation estimate, and even offered a $40 discount as a courtesy. We also took the time to respond to all your messages and address your questions. Now, nearly a month later, you have contacted us again requesting the "best price." We have politely and clearly explained that we are unable to offer any further discounts. Unfortunately, under these circumstances, we have decided not to proceed with providing window cleaning services at your property. We take pride in our customer service, professionalism, and the quality of our work. However, we also believe that our technicians' time, effort, and expertise deserve to be respected and fairly compensated. In closing, we kindly ask that you respect the time and effort our team has already invested in assisting you. We believe in treating every customer with courtesy and respect, and we expect the same consideration in return. Update : We strongly disagree with your assessment of our professionalism and customer service. Our team responded promptly, treated you respectfully, and offered a discount. Leaving a one-star review simply because we declined further price reductions is unjustified and does not accurately reflect the service or professionalism of our company. We expect the same respect for our employees and their time that we extend to every customer. Update 11.07.26 Hassan Abidi, I stand firmly behind our team's professionalism, respectful attitude, and previous responses. Your accusations that we were rude, disrespectful, or unprofessional are completely unfounded and do not accurately reflect how this situation was handled. From the very beginning, we treated you with courtesy and respect, provided a free estimate, and patiently answered your questions. However, despite our repeated explanations that we could not offer additional discounts, you continued pushing for a lower price. Respect and professionalism are a two-way street. While you expect our team to respect your requests, we equally expect you to respect our pricing, our decisions, and the time our employees dedicate to assisting you. Repeatedly challenging our decision after receiving a clear and respectful answer does not make our company rude or unprofessional. In fact, we believe that your continued disregard for our explanations and decisions demonstrates a lack of respect toward our team. Our refusal to accept your price does not constitute disrespect or poor customer service. We have every right to decline a service request when we cannot reach a mutually acceptable agreement. Our position remains unchanged. We firmly reject your accusations and stand fully behind our team's conduct and professionalism. Best regards, Ernest Windows Management
Excellent work! Nice professional employee.
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts