Google reviewers rate this Gaithersburg spa 4.9 out of 5 based on 241 reviews, with the owner responding to 98% of feedback. Customers frequently praise the head spa, hot stone, and lymphatic massage services, highlighting the clean, tranquil atmosphere, professional staff, and reasonable pricing. Recurring themes include punctuality and accommodating same-day bookings. However, a minority of low-star reviews cite issues with technician attentiveness, such as phone usage during sessions, rough handling, and lack of communication regarding equipment failures.
Google rating: 4.9 out of 5 from 241 reviews (98% five-star).
Reviews on this page: 241 Google reviews (193 with written comments, 23 with photos).
Owner responses: the business replied to 98% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were incredibly kind and professional from start to finish.”
“It was beyond soothing while thoroughly cleaning and revitalizing my hair and scalp.”
“10/10 recommend if you are wanting a relaxing self care day.”
“The 4 hand massage was absolutely amazing, and I can't recommend it enough!”
“I think the cost is reasonable especially because they are so attentive and really listen and want everyone to have the best experience according to t…”
“That level of energy matters as it creates an environment where you can genuinely relax, release, and be taken care of.”
“We booked the same day and the staff were so accommodating.”
“I believe I spoke to the owner and I explained to her my MIL’s situation and she called me right back and said she was able to clear time for her to come in.”
People customers mention
Xue4 reviews
Scalp3 reviews
Mother3 reviews
Emma3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Muna Lemma1 reviewiTotal number of Google reviews Muna has written across all businesses on Google Maps, not just this one.
I enjoyed everything. I did head spa treatment and it was so relaxing and
Price assessment: Great price
Services: Spa packages
Response from the owner · 6 days ago
Dear Muna,Thank you so much for your lovely review! I truly appreciate you choosing Essence Head Spa to celebrate your friend’s birthday. Thank you both for your patience and understanding while taking turns enjoying your treatments. I hope you both had a wonderful and relaxing experience. Looking forward to seeing you again!🌺
Selam Gebru1 reviewiTotal number of Google reviews Selam has written across all businesses on Google Maps, not just this one.
Dear Selam,
Thank you so much for your wonderful review! It was lovely having you here for such a special occasion. Happy Birthday once again! Wishing you a beautiful year ahead, and I hope to see you again soon!🎂😊
Niki Lewis2 reviewsiTotal number of Google reviews Niki has written across all businesses on Google Maps, not just this one.
Wonderful experience with Xue !! Fantastic hands and customer friendly 🙌
Response from the owner · 6 days ago
Dear Niki,Thank you so much for your sweet words! It was such a pleasure having you here, and I truly appreciate your kindness and support. Looking forward to seeing you again soon! 😊
Yani3 reviewsiTotal number of Google reviews Yani has written across all businesses on Google Maps, not just this one.
Cute place and the service was incredible ! Would definitely recommend.
Price assessment: Reasonable price
Services: Spa packages
Response from the owner · 6 days ago
Dear Yani,
Thank you so much for your kind words and recommendation! We’re so happy you enjoyed your visit. Your support means so much to us, and we look forward to welcoming you back for another relaxing experience! 🌷
Kayte Abbe2 reviewsiTotal number of Google reviews Kayte has written across all businesses on Google Maps, not just this one.
the head spa and massage 2 hour package was incredible. it was my first time here and i’ll definitely be back. 10/10 recommend if you are wanting a relaxing self care day.
Response from the owner · 2 weeks ago
Dear Kayte, thank you so much for your lovely 5-star review! It truly makes me happy to know that you enjoyed your first visit with us and had such a relaxing experience with the head spa and massage.Thank you for choosing us, and especially for taking the time to share your experience and recommend us to others. Your support and kind words mean so much to me and our entire team.It was so nice having you here, Kayte. We can’t wait to welcome you back for another relaxing day! 😊
Denine GilliamLocal Guide · 19 reviewsiTotal number of Google reviews Denine has written across all businesses on Google Maps, not just this one.
I had to try this place after reading the wonderful reviews and I'm so glad I visited for the Supreme Scalp treatment. This was the first time I've tried an experience like this. It started with a gentle scalp and face massage which I'm sure I drifted off to sleep a few times. Next, a very warm eye mask pillow is placed before the scalp treatment begins. It was beyond soothing while thoroughly cleaning and revitalizing my hair and scalp. I felt so refreshed when the service concluded. The staff were incredibly kind and professional from start to finish. I look forward to booking another appointment. Thank you for making my day!
Response from the owner · 2 weeks ago
Dear Denine, thank you so much for taking the time to share your experience with us. I’m truly happy you chose us for your first scalp treatment, and even happier to know that you were able to completely relax and enjoy the experience.I always hope that every guest who comes through our doors can slow down, feel genuinely cared for, and leave feeling relaxed and refreshed. Knowing that you felt comfortable and well cared for from beginning to end makes our entire team so happy.
Thank you again for your trust and for sharing such kind words with us. It was truly a pleasure having you here, Denine. I look forward to seeing you again soon! ❤️
Rich Aikens6 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Dear Rich,
Thank you so much for your kind review! 😊 We truly appreciate your support and are so happy you enjoyed your experience with us. We look forward to welcoming you back again soon!
Ian SnipperLocal Guide · 20 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Visited twice during a recent trip to Maryland. Exceptional and professional service level from owner Xue. If this place was in Ireland I would visit weekly. The therapists are all top notch and properly trained. So relaxing I didn't want to leave. I would highly recommend this place. Sorry for the late review Xue.
Price assessment: Great price
Services: Spa packages
Response from the owner · 4 weeks ago
Dear Ian,
thank you so much for your kind and heartwarming review. Reading your words truly warmed my heart. It was such a pleasure meeting you and welcoming you during your time in Maryland, and I’m so happy you enjoyed your visits with us.
Thank you for taking the time to share your experience and for your kind words about our team. It truly means a lot to me.
I hope we’ll see you again the next time you’re in Maryland. Until then, take good care of yourself, and I’m sending my warmest wishes to you in Ireland!😊
JayQwellen1 reviewiTotal number of Google reviews JayQwellen has written across all businesses on Google Maps, not just this one.
This was so very relaxing. The atmosphere was very tranquil, clean and well decorated.
Response from the owner · 4 weeks ago
Dear Jay,
Thank you so much for your wonderful review! 😊We’re so happy to hear that you had such a relaxing experience and enjoyed the peaceful atmosphere of our spa. Your kind words truly mean a lot to us. We look forward to welcoming you back again soon!
Isela Mendez5 reviewsiTotal number of Google reviews Isela has written across all businesses on Google Maps, not just this one.
Dear Isela,
thank you so much for your wonderful 5-star review! 😊We truly appreciate your kind words and are so happy you felt well cared for during your visit. We look forward to welcoming you back again soon!
