Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Essence Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%49+26.7Reliability 24%26+6.3Value 14%97+13.7Replies to reviews 7%100+7.1Momentum penalty44−5.6Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE

Essence Salon

Mountain View, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.6★ from 471 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Essence Salon is better than 49% of nail salons.C
49
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Essence Salon is better than 26% of nail salons.D
26
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Essence Salon is better than 100% of nail salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Essence Salon is better than 97% of nail salons.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Essence Salon is better than 44% of nail salons.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Essence Salon is better than 100% of nail salons.A
100

Reviews for your job

Customers hired Essence Salon for 8 kinds of job.

Essence Salon for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 7 Google reviews tagged “Balayage”

Courtney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mary is easily one of the top hair stylists I've ever gone to. She listened intently to the overarching look I was going for (to make my hair look more natural) and instead of just bleaching my head, as most others have, she reintroduced my natural color back into my hair and walked me through the process of what it…

Paid $200+Bang trimHaircutCurly hair
AllyLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Got a long layered curtain bang haircut by Claudia. Very good service, very kind, friendly and skilled. Then got a balayage by Grace. It is a masterpiece. The color is exactly what I wanted. She's so kind, helpful, and dedicated. Overall loved my experience, would definitely recommend. Just make sure to book in…

Paid $200+BlowoutsHair straighteningBang trim
TwinkleLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★

[posting it again as the owner requested me to take it down for a third Balayage revision but something just doesn’t feel right] Here’s my original review - I dont recommend this place for a blonde balayage. They must be good at other things I’m sure. I got a blonde balayage almost a month ago and still wearing my…

Customer photo from Twinkle's review
Paid $200+Hair coloringHair highlightingBalayage
AllenLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been a customer of Grace Cheng since before the pandemic. She's really professional, patient and a great person. Highly recommend! They are raising price for her haircut but I think it's still worth it.

BalayageHairstyling
Yu-hungLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I really like Grace's hair-cut service. She is professional and most important is that she listened to me and communicated well before the service. Her technical skill is quite well and very smooth. I am pretty satisfied with the final result since it made me not only good but also younger. I really liked it. All…

BalayageBang trimBlowdry
Carolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bring Master hair stylist of the salon speaks itself about the skills of Jennifer. I’ve had seven fails with hair stylists after moving moving to California however Essence salon never failed. From customer service, hair wash / cut to style, they did an awesome job. Jennifer also is sincere to know her clients as well so she can customize each haircut.

BalayageHairstylingHaircut+ Punctuality+ Cleanliness+ Quality
Lyla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best salon and wonderful hairstylist! Mary is so talented and knows exactly what you want. I am so happy to find her. I got so many compliments!

BalayageHair highlighting+ Professionalism

Price

$156+121% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut79$30–$94
Hairstyling40—
Hair coloring37—
Hair highlighting9—
Bang trim8—
Balayage7—
Curly hair6—
Hair hydration treatments5—

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