Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Essence Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%49+26.7Reliability 24%26+6.3Value 14%97+13.7Replies to reviews 7%100+7.1Momentum penalty44−5.6Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE

Essence Salon

Mountain View, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.6★ from 471 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Essence Salon is better than 49% of nail salons.C
49
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Essence Salon is better than 26% of nail salons.D
26
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Essence Salon is better than 100% of nail salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Essence Salon is better than 97% of nail salons.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Essence Salon is better than 44% of nail salons.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Essence Salon is better than 100% of nail salons.A
100

Reviews for your job

Customers hired Essence Salon for 8 kinds of job.

Essence Salon for hair hydration treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair hydration treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 5 Google reviews tagged “Hair hydration treatments”

YamiletLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Grace was amazing and so kind, first time coming to a salon and had the best experience ever!! She gave me consultation for the best cut for me and gave me exactly what i needed, recommend her 1000% The hair treatment I selected was perfect too!!

Paid $180–200Bang trimHaircutHair hydration treatments
gail8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I found this salon by googling how to find a good salon. I read about each stylist and decided that Yessenia was the perfect choice for me. Yessenia nailed my hair color and gave me the exact cut I wanted, plus she is warm and friendly. Everyone at the salon is. Really, my whole experience was wonderful and I now…

Paid $200+HaircutHair highlightingHair coloring
Thazin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been getting my hair done by Grace for a few years now. She’s one of the MASTERS at her craft. The BEST I’ve ever had! She’s so patient. She never rushes and takes her time! Grace also cares about keeping my hair healthy: I’m going through post-partum hair loss so lots of new baby hair coming out. She makes…

Paid $200+HaircutHair highlightingHair coloring
HelenaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been getting my long hair cut with Jane for the past year. I have fine straight hair, and it can be difficult to get a cut that gives the volume and style that flatters me while being low maintenance. I’ve gotten tons of compliments past year 💕 Jane’s the best

Paid $140–160BlowoutsHaircutHair hydration treatments
KatieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I've been coming to Essence Salon for well over two years now. I always see Mary and she always does a wonderful job. Her work is fantastic and I'm constantly getting compliments on my hair! She's also super sweet & is great at understanding what you're looking for. My curtain bangs do not behave for her but she's…

Paid $200+Hair coloringHaircutHair hydration treatments

Price

$156+121% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut79$30–$94
Hairstyling40—
Hair coloring37—
Hair highlighting9—
Bang trim8—
Balayage7—
Curly hair6—
Hair hydration treatments5—

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