Google reviews for Essential Pest Control in Columbus, OH, average 4.9 out of 5 from 410 ratings, with the owner responding to 95% of comments. Customers frequently praise the company's punctuality, effective treatments for insects and pests, and clear communication regarding arrival times. Recurring themes highlight professional, knowledgeable technicians who address specific home concerns and reasonable pricing for routine services. However, some low-star reviews criticize misleading sales practices, missed appointments, and failures to deliver promised items or follow up on unresolved pest issues.
Google rating: 4.9 out of 5 from 410 reviews (94% five-star).
Reviews on this page: 410 Google reviews (295 with written comments, 3 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: July 7, 2026.
Service: Bee Removal Service serving Columbus, Ohio.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
410 reviews on Google
5★384
4★18
3★3
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
MI
Mike IvoryLocal Guide · 30 reviews
★★★★★
Me and my recently moved into our newly built house and we're right near a wooded area. So there would definitely be insects around. I can honestly say since we have had Essential Pest come out and do their bug treatment its rare i see any bugs outside especially in our back yard. The treatment has shown effective. There is good communication about the services and notification when they are coming. I'm pleased with the services. They are polite and professional.
Price assessment: Reasonable price
Response from the owner · 11 months ago
Thank you, Mike! We're glad to hear that our bug treatment has made a positive impact in your new home and that you've appreciated our communication and professionalism. Your satisfaction means a lot to us!
This routine cleaning
He kept us informed as to his arrival time frame
Impressive customer service
Price assessment: Reasonable price
Response from the owner · 6 months ago
Thank you, M! We're glad to hear that Brendon provided prompt and informative service during your rodent inspection. We appreciate your kind words about our customer service!
Disappointed in how our service agreement ended up turning out.
The sales guy approached our house and gave his pitch on what he can do for us and how Essential Pest is a small local family business right out of Ashville, OH and has their office over on Long Street (Lie #1). This company is not from the South Bloomfield/Ashville area. We were up in the air and decided to go with the service to help support a small local business and treat our house/yard before the summer months.
The sales guy also answered my question of "Can I cancel this at any time if we decide we no longer want service?" with a confirmation that we can cancel whenever simply by calling in at no cost (Lie #2). We called to cancel our service which took almost a full month to do and were charged a fee that we were unaware was written into the agreement based on what the sales guy confirmed with us.
We also requested if they could throw in spraying the yard as we had issues last summer with some mosquitos gathering in swarms. The salesman said yes we can add that and spray from the sidewalk up to the house (Lie #3). When it was time for first service I was not home, however, I was able to check in a little bit from the ring cameras and the technician was there maybe 10-15 minutes. In the Service Summary Report we received there was not a single mention of treating the yard which is in line of what I saw on our ring cameras.
I am aware that maybe I should have read the service agreement a little more detailed. However, their sales guy lied straight to my wife's and I faces about multiple things which I feel is very wrong.
Response from the owner · a month ago
We apologize for the delay in responding and appreciate your patience. If your concern has not been resolved, please reach out to us at 844-233-7378 so we can assist.
If your concern has been resolved, we appreciate your feedback and will take your comments into consideration as we continue to improve.
They spray the yard and the whole house, are very communicative about arrival and always check on your needs. Friendly staff that is there to assist you with pests in your yard and house .
Response from the owner · 3 months ago
Thank you, Mike! We're glad to hear that you appreciate our team's communication and friendly service. We're here to help with any pest issues you may have.
Exceptional customer service on all levels. Knowledgeable and super friendly technicians. Easy to set up regular service and autopay. Highly recommend!
Price assessment: Great price
Price: $100–120
Services: Hornet & wasp extermination, Rodent extermination, Flea & mite extermination, Ant extermination
Response from the owner · 4 months ago
Thank you, Lisa! We appreciate your kind words about our customer service and technicians. It's great to hear that you found the setup process easy. Your recommendation means a lot to us!
