Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
Google reviewers rate European Service Center 4.8 out of 5 based on 750 reviews, with the owner responding to 82 percent of them. Positive feedback highlights professional staff, prompt repairs, fair pricing, and clear communication regarding vehicle issues for brands like BMW, Mercedes, and Volvo. Conversely, low-star reviews cite concerns about unexpected high repair costs, diagnostic fees not applied to work, and instances of poor workmanship or lack of updates.
Data from Google, last updated November 10, 2026.
750 Google reviews we collected
Phrases our text analysis found in 549 written reviews
How often each topic comes up in the written reviews
We read 549 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice guy and easy to deal with been dealing with Asante for over a year now great I highly recommend him great experience.”
“Also, They did not keep me informed and were rude when I picked it up.”
“Very friendly staff here and they did a wonderful job with my BMW and got me back on the road as I was on a road trip coming through Atlanta.”
“I brought my vehicle in for a simple oil change, and it turned into one of the worst experiences I've ever had with an auto repair business.”
“Nice shop with quality service at reasonable fees because no frills”
“I felt as though I was overcharging for the work performed on my car with little explanation to the reasoning.”
“Asante diagnosed my car and had me back on the road within 24 hours.”
“I will definitely be returning for any future automotive needs and highly recommend them to anyone looking for reliable and professional service.”
“…stance to work as a single Dad with kiddos on my own, I unfortunately cannot recommend anymore.…”
“If you are looking at skilled professionals you can trust - you’ve found a home, thanks Danny.”
“Very dishonest shop and would not recommend ANYONE to bring their vehicle here.”
“Came into meet him and explain the issues I had with my Mercedes Benz GLE350.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 750 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This was my 3rd experience with this service center and all 3 have been excellent experiences. This is where I plan to have all service and repairs done on my 2014 Mercedes C250 going forward.
Excellent experience. Very professional and honest. Superior work.
Came in because my X5 had a drivetrain warning. Asante diagnosed my car and had me back on the road within 24 hours. Great service affordable pricing !!
I’ve been a customer of European Service Center for over 15 years. In the past, diagnostic inspections were complimentary or reasonably priced, and the fee was typically applied toward repairs. During my most recent visit, I paid nearly $200 for an inspection, which was not credited toward the repair. I received an estimate of approximately $5,000 and chose to authorize about $1,200 in repairs. When discussing whether the approved repairs would resolve the issue, the front desk employee stated, “Oh, I don’t know if that will fix it, but that’s how every repair goes.” I understand that repairs don’t always guarantee a solution, but I expected a clearer explanation and more professional communication, especially after 15 years as a customer. Unfortunately, this experience has led me to take my business elsewhere.
Great place to get your bmw fix. Very nice guy and easy to deal with been dealing with Asante for over a year now great I highly recommend him great experience.
Thanks, Joey! We appreciate your loyalty over the past year and are glad we have made your BMW service easy and stress-free.
The manager was super kind. He got me checked in and told me the history behind their business and mechanics while I waited and assured me of quality services. Although I thought it would take a while my car was ready in a couple of hours. I’ll be getting my services here from now on. Quick service and good customer service.
Thank you, Shanel! We’re glad you enjoyed the quick turnaround, quality service, and learning about our team. We appreciate your trust and look forward to seeing you again!
The experience for me has always been top tier. They are super informative, helpful and ver my patient. Highly recommend
Thank you, Malia! We truly appreciate your continued trust. Keeping you informed, helping you understand your vehicle, and providing patient service always matter to us.
Great service
Thanks, Larry! We’re glad you had a great service experience. We appreciate your business and look forward to helping you again.
Always reasonable pricing! Always excellent work. Thank you!
Thank you, Norm! We appreciate your kind words and are glad to hear that we consistently meet your expectations when it comes to pricing and quality of work. Thank you for choosing us for your auto repairs!
The only place we bring our Volvo! Fast, reliable, and fair prices.
Thank you, Lauren! We appreciate you trusting us with your Volvo. Fast, reliable service and fair pricing are always our goal!
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts