Google reviewers rate European Wax Center in O'Fallon, IL, 4.9 out of 5 based on 1,148 reviews, with the owner responding to 68% of them. Customers frequently praise the staff for being professional, gentle, and efficient during waxing and eyebrow services, often noting that specialists explain the process clearly to ensure comfort. However, some lower-rated reviews cite issues with appointment changes, perceived rudeness, or unsatisfactory results, including instances of excessive pain or improper hair removal techniques.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
My experience was great- Kiya was amazing and efficient! Don’t forget to save and get your wax pass!!!!!!
Hi Shantavia Norwood! Thank you sharing your feedback with us—it really helps to hear what you love and think we’re doing right. Can’t wait to see you in our center again soon!
Nydia is hands down my FAVORITE waxer! 💕 She is so gentle, patient, and professional. She always makes sure I’m comfortable and have the best experience every single time. Her attention to detail and the care she puts into her work never go unnoticed! I always leave feeling smooth, confident, and satisfied. She is definitely my monthly go-to, and I wouldn’t trade her for anyone! If you’re looking for someone who truly cares about her clients, Nydia is your girl! 10/10 HIGHLY RECOMMEND! 🥰✨
Hi Latisha We are so happy to have you as an EWC guest. It is always a pleasure having you at our center and we can’t wait to see you soon. Have a great day!
1st time! Receptionist was very kind, attentive and knowledgeable! Shantae was my wax specialist, absolutely amazing and friendly! I was extremely nervous given I booked a full Brazilian! Shantae made the experience for me very calm and comfortable! Highly recommend Shantae! I left feeling great! I already booked my next wax with her!
I wish I had been made aware that my water no longer works there. Does anyone know where Jessica went?
Hi Katie. Thank you for taking the time to leave us feedback. We are sorry to hear about your unpleasant experience and that your preferred waxer is no longer with the company. We assure you that we value our associates and look to employ those who would like to have a long-term relationship, but it does take time to create the best team. We will pass your feedback along to management, Thank you.
Absolutely amazing service every time I walk in! Everyone is always extremely professional, personable and kind. If I had to recommend one specialist in particular - that would be Savannah!! She goes above and beyond to make sure her clients feel comfortable and smooth throughout the whole process. If you're looking for a new wax specialist - she is one of the best! ❤️
We're happy to hear Savannah's exceptional service and professionalism make your visits amazing. Thank you for recommending her, and we look forward to seeing you again soon!
Great! I’ll be back for another one! She was excellent walked me through the entire process. We hit it off! She’s sweet❤️ thank you for my first wax Abbigail!
We're happy to hear Abbigail's excellent service made your first wax experience so positive. We look forward to seeing you again soon!
KIYA was great, personable and efficient, thorough and professional. Could not ask for a better specialist. I am very pleased with this business and specialist.
She did great job!
Hi Jason! Thanks for reaching out to us. We’re delighted to hear you had a great experience at our center—and we look forward to providing you with many, many more. Stay gorgeous!
I will always see Christina for my brows. She walks me through each step and makes my brows perfect every single time. Highly recommend her if you need a good brow wax.
Hi Emily! We're happy to hear Christina's thorough service and expertise make your brows perfect every time. Thank you for recommending her, and we look forward to seeing you again soon!
Love this location! Ive been seeing Christina for awhile and she is the absolute best <3
Hi Robin! We're happy to hear you love our location and that Christina's service impresses you. We look forward to seeing you again soon!