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Evolved Counseling

Mental health service · Louisville, KY · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%56+35.6Reliability 28%14+4Replies to reviews 8%100+8.2Experts Score= 48Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 47 marriage counselorsPosition by Experts Score among all companies we track in this category. · better than 7%
4.6 ★★★★★ 68 Google reviews · 1 photos
90%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
Jul 2026latest review

Evolved Counseling at a glance

Google reviewers rate Evolved Counseling 4.6 out of 5 based on 68 reviews, with the owner responding to 46% of them. Positive feedback highlights compassionate therapy, punctuality, and effective communication for setting boundaries and processing trauma. However, several low-star reviews cite recurring issues with missed or late appointments, unresponsive scheduling, and billing disputes involving overcharges or lack of refunds for unrendered services.

  • Google rating: 4.6 out of 5 from 68 reviews (90% five-star).
  • Reviews on this page: 68 Google reviews (66 with written comments, 1 with photos).
  • Owner responses: the business replied to 46% of reviews.
  • Most recent review: July 7, 2026.
  • Service: Marriage Counselor serving Louisville, Kentucky.

Data from Google, last updated October 25, 2026.

Score profile vs other marriage counselors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction56Reliability14Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 56 (median 80)Reliability: 14 (median 75)Momentum: 100 (median 100)Replies to reviews: 100 (median 95)
Evolved CounselingMarriage Counselors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Evolved Counseling: 56/100 on this factor. Category median: 80.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Evolved Counseling: 14/100 on this factor. Category median: 75.F
14
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Evolved Counseling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Evolved Counseling: 100/100 on this factor. Category median: 95.A
100

Bar = this company · dark tick = category median.

Star ratings

68 Google reviews we collected

  • 5 stars6190%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star710%

Praise vs complaints

Phrases our text analysis found in 66 written reviews

  • Praise6184%
  • Complaints1216%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2433%
  • Would recommend1825%
  • Quality & results811%
  • Honesty & trust811%
  • Speed & response710%
  • Price & value57%
  • Communication34%

What customers talk about

We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “My experience as a client here has been incredibly helpful.”
  • “I highly recommend Evolve Counseling for all of your mental health needs.”
    “I would not recommend this group as they have taken the "not my problem" attitude and for a group that deals with on a daily level of people looking f…”
  • “You’ve done a great job with me, and though it’s a long road, I have no doubt in my heart that I’ll be able to make it through all things with your support.”
    “Which brings me to this awful discovery that I was discharged on last Thursday!”
  • “Honestly, I can’t express how much these two ladies have been helpful to me.”
  • “My family immediately started noticing my simple changes.”
  • “…reviews but if this helps someone like me find the help they need its worth it .…”
    “After all this, the billing was never processed for the few bad sessions I actually had and was told by Evolved they had no idea what I was talking about.”
  • “I’ve also learned to communicate effectively and set boundaries, which I’ve been able to stand on.”

People customers mention

  • Tricia 11 reviews
  • Metcalf 3 reviews
  • Center 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Janice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My first counseling and why did I wait so many years. Trisha is wonderful. She has helped me gain confidence I lost over the years. She’s helped me reconnect with my husband of 44 years. Mostly she’s lead me to deal with life as it hits me. She has helped me take better care of ME by setting boundaries. My…

cynthiaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Therapy has changed my life. The consistency and availability of my therapist has made a world of difference. I am finally on the road to healing from past traumas

Keena11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend Evolve Counseling for all of your mental health needs. They are compassionate, professional, and make sure you put in the work to become the best person you can be. Additionally, to see the positive impact they have on their community is admirable. Again, I highly recommend.

Curtis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My therapy learning and healing experience has been great don’t be afraid of healing this office is great.

sky2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mrs. Trish is the best therapist I've had so far. She does so well at being patient. I love her so much 😊

Paulette5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

I recant my previous review as I have come to new awareness of unethical practices that I do not support. I do not recommend mental health treatment specifically from Tricia Metcalf. I can not attest to any other therapist. In addition, over billing for un-rendered services is often a complaint by numerous clients…

Photos

Customer reviews

4.6 ★★★★★ 68 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Hardy Futi1 reviewTotal number of Google reviews Hardy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are the best 👌 in the city of Louisville Kentucky

Janice Philpott7 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My first counseling and why did I wait so many years. Trisha is wonderful. She has helped me gain confidence I lost over the years. She’s helped me reconnect with my husband of 44 years. Mostly she’s lead me to deal with life as it hits me. She has helped me take better care of ME by setting boundaries. My family immediately started noticing my simple changes. God Bless you Trisha and Evolve. A positive improvement for me.

Response from the owner · 3 months ago

Thank you 🙏🏽

Ty LashleyLocal Guide · 4 reviewsTotal number of Google reviews Ty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience as a client here has been incredibly helpful. I’ve been able to speak without feeling uncomfortable. My therapist, Mrs. Tricia, has been incredibly supportive and helpful throughout my journey to healing. I’ve made significant progress in being able to talk to friends and family about my feelings. I’ve also learned to communicate effectively and set boundaries, which I’ve been able to stand on. Being able to process a lot of my past traumas has been a blessing. Mrs. Tricia has been extremely positive and understanding of my feelings and personality. She meets me where I am at and has been a great source of support. I also want to mention Ms. Tonya, my peer support specialist. She’s been incredibly helpful with resources and has been a great help in my healing. Honestly, I can’t express how much these two ladies have been helpful to me. I feel like I can be myself when talking to them. Thank you, ladies, so very much. I appreciate you both. You’ve done a great job with me, and though it’s a long road, I have no doubt in my heart that I’ll be able to make it through all things with your support.

cynthia childressLocal Guide · 33 reviewsTotal number of Google reviews cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Therapy has changed my life. The consistency and availability of my therapist has made a world of difference. I am finally on the road to healing from past traumas

Response from the owner · 7 months ago

Thank you

Tamika Davis8 reviewsTotal number of Google reviews Tamika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beyond grateful for the experience at Evolved Counseling.

Keena Simpson11 reviewsTotal number of Google reviews Keena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Evolve Counseling for all of your mental health needs. They are compassionate, professional, and make sure you put in the work to become the best person you can be. Additionally, to see the positive impact they have on their community is admirable. Again, I highly recommend.

LaTonia Payne1 reviewTotal number of Google reviews LaTonia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Tricia Metcalf of Evolved Counseling, over the past four years has been nothing short of life-changing. From the very beginning, she met me where I was — not with judgment, labels, or a fixed agenda, but with presence, patience, and a deeply rooted positive regard for my story, perspective, and lived experience. Through her guidance and the interactive, collaborative space she continues to hold, I found the courage to realign — and complete — my Master’s degree, something that once felt overwhelming. I became a better mother, not because she “fixed” me, but because you reminded me of the strength, wisdom, and power I already carried within. Our work didn’t just change how I think; it changed how I live. I now stand in a place where I feel more grounded mentally, physically, and emotionally. She honored my voice, and allowed space for my truth. And helped me deconstruct the way I see yourself and the world — not merely as a “witness or ally”, but as a curating co-traveler in your healing journey. Tricia is someone who walks alongside you, gently challenging inherited narratives, co-creating new ways of being, and honoring the complexities of your identity with care, nuance, and radical presence. Tricia is exceptional, and working with her will forever change your life.

Brooke Corder8 reviewsTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is an amazing company. The employees go above and beyond to make sure you feel safe and taken care of and to make sure you they do whatever it takes to help your mental health needs. I can’t say enough how life changing finding this company and my therapist has been for me. What a wonderful group of people. I wrote this original review 2 years ago. Today I still stand by my words. Tricia has absolutely changed my life and helped me to reach a better quality of life. I came to Tricia very broken and very close to giving up on life completely. Working with her for 7 years now I can’t even recognize the woman that I was then. The self awareness, self love, grace, and peace that I have now is beautiful. I could never imagine leaving evolved. If you’re ready to live a better life and to do the work this is the place to be. I have been loved, nurtured, respected and shown kindness and understanding from the very beginning.

Response from the owner · a year ago

Thank you for your review and we love you as well

Curtis Pollard10 reviewsTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My therapy learning and healing experience has been great don’t be afraid of healing this office is great.

Response from the owner · a year ago

Thank you so much

Zeoclover6 reviewsTotal number of Google reviews Zeoclover has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Evolved helped me when no one else would I have been turned away and told theres nothing they can do for me or asked to be part of a case study ...Evolved took the time too see me and help because they truly care .... without them I would not be here today they saved my life by giving me hope when I had lost mine.....I have been in therpy with them since there start and founding I don't normally write reviews but if this helps someone like me find the help they need its worth it .....after being turned away and treated like a lab rat I lost hope that I would ever get better I wished for nothing more then for it to stop all the pain I just wanted to be at peace and to die .... I was placed in our lady of peace they helped me get insurance before I was released and I found someone who actually listened to me that wanted to understand me who told me the truth even if it was hard too hear but its what I needed instead of a therapist who would lie and tell me this or that I was told how it really was so I could recover and learn to stand and understand myself even if the stuff I have been threw wont get better and wont magically go away with a pill I had someone who was there who actually understood what happened and they saw a future were I was still here sometimes all it takes is that one person who understands that you can talk too and be completely honest with without fear of judgment that can be a pillar for you as long as you can find that person you can make it threw anything evolved was that for me there more that just therapists there something special for those they help.. if you have tried therpy in the past without any help please give evolved a try even if you lost hope of someone helping you give it a try I did and I am still here you can be too .....don't just let it get worse puppy's want you to get help too...

Response from the owner · a year ago

Thank you so much 😊 you matter

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