Google reviewers rate Excel Pest Services 4.9 out of 5 based on 1022 reviews, with the owner responding to 84 percent of comments. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding pest treatments like rodent control and insect removal. However, low-star reviews highlight significant issues with office staff, citing poor scheduling, billing errors, and a lack of communication when appointments are missed or canceled.
Google rating: 4.9 out of 5 from 1,022 reviews (97% five-star).
Reviews on this page: 1,022 Google reviews (950 with written comments, 5 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 24, 2026.
Service: Cockroach Control serving Bayonne, New Jersey.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,022 reviews on Google
5★988
4★25
3★0
2★2
1★7
Reviews from Google, shown as published (original wording, unedited).
AS
Al-Salaam Sabree3 reviews
★★★★★
Christopher Kosinski Great Technician wonderful person excellent service all areas covered pest free
Response from the owner · a day ago
Hi Al-Salaam,
Christopher will be thrilled to know his thorough work covering every area made such a difference for you. It takes a special kind of technician to combine excellent service with being a genuinely wonderful person, and that is exactly what we strive for. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
Hi Dymin,
Thank you for giving a shoutout to Chris Kosinski — we're proud to have him on our team! We will be sure to let him know his work was recognized.
Kind Regards,
The Excel Team
Hi Yuri,
Chris Kosinski really does set the bar high, both with his skill and his kindness, so thank you for pointing that out! We'll be sure he knows how much you appreciated his work.
Kind Regards,
The Excel Team
James Wilson checked all of the pest stations before the cold. Very professional and polite.
Services: Home inspection, Rodent extermination
Pest type: Rodents
Response from the owner · 2 days ago
Hi Beth,
James Wilson sounds like he took real care making sure every pest station was checked before the cold weather hit — that kind of thoroughness is exactly what we strive for. Thank you for noting how professional and polite he was during the visit. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
James Wilson-EXCELLENT & very thorough!!
Explains every thing!
Response from the owner · 2 days ago
Hi Mary,
James sounds like he truly went above and beyond, taking the time to explain everything so thoroughly! We will be sure to let him know his excellent work did not go unnoticed. Really means a lot — thank you!
Kind Regards,
The Excel Team
Leonard it's been doing a really good job with our store in manhattan-bagel-summit nj thank you so much Leonard.
Response from the owner · 4 days ago
Hi Fernanda,
Leonard will be thrilled to know his work at your Manhattan Bagel in Summit is so appreciated! Taking care of your store is exactly what we aim for, and we will be sure to let him know how happy you are. We truly appreciate your support!
Kind Regards,
The Excel Team
Chris Kosinski, great communicator, showed up on time, great service, and wore shoe covers. Great guy over all.
Services: Rodent extermination, General pest inspection, Bug & insect extermination
Response from the owner · 5 days ago
Hi Adelia,
Chris really does set the bar high — punctual, communicative, and that extra touch of wearing shoe covers shows how much he respects your home. We will make sure he knows how much you appreciated it. Really means a lot — thank you!
Kind Regards,
The Excel Team
Hi Janine,
James showing up on time with a huge smile and taking the time to answer all your questions is exactly the kind of service we strive for. We will be sure to let him know how much it was appreciated. Really means a lot — thank you!
Kind Regards,
The Excel Team
Chris Kosinski was very helpful and identified the areas of concern for the apartment. Knows that the apt needs monthly maintenance and special attention due to dumpster proximity.
Response from the owner · 6 days ago
Hi Amanda,
Chris really knows his stuff, and we appreciate him taking the time to pinpoint those problem areas tied to the dumpster proximity. Monthly maintenance makes all the difference in situations like yours, and we are glad he set that expectation clearly from the start. We will make sure to pass your kind words along to the team.
Kind Regards,
The Excel Team
