Excellent Cleaning Services Charleston and Lowcountry
House cleaning service · Moncks Corner, SC · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%81+21.1Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty77−2.3Experts Score= 87Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★96 Google reviews · 11 photos
98%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$136typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Excellent Cleaning Services Charleston and Lowcountry at a glance
Google reviewers rate this house cleaning service 4.9 out of 5 based on 96 reviews, with the owner responding to 98% of them. Customers frequently praise the team for punctuality, thorough deep cleaning, and consistent communication regarding scheduling and expectations. The service handles residential and office spaces, with many clients noting long-term loyalty and satisfaction with the attention to detail. The only recurring criticism involves missed tasks during move-out cleans, such as incomplete fridge cleaning or un-mopped bedrooms, despite prior instructions.
Google rating: 4.9 out of 5 from 96 reviews (98% five-star).
Reviews on this page: 96 Google reviews (86 with written comments).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 8, 2026.
Service: House Cleaning Service serving Moncks Corner, South Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
This companyHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Excellent Cleaning Services Charleston and Lowcountry: 90/100 on this factor. Category median: 92.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Excellent Cleaning Services Charleston and Lowcountry: 81/100 on this factor. Category median: 90.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Excellent Cleaning Services Charleston and Lowcountry: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Excellent Cleaning Services Charleston and Lowcountry: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Excellent Cleaning Services Charleston and Lowcountry: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
–
Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.9of 5
5 stars9498%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
100%praise
Praise173100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable338%
Overpriced00%
Not sure00%
$136-45% vs typical house cleaning services
Middle half of what 6 customers paid ($118–$172) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5129%
Would recommend3218%
Staff & attitude2816%
Speed & response2615%
Honesty & trust169%
Communication148%
Price & value63%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their attention to detail and understanding the homeowner's expections are lovely.”
“I highly recommend them to anyone looking for reliable, high-quality service.”
“The girls are on time, very friendly, efficient and detailed.”
“They are also highly responsive and attentive and always have an open line of communication.”
“I’ve used Excellent Cleaning Services at my condo for several years, and they’ve always been dependable, professional, thorough, and caring.”
“Very thorough when cleaning and great internal communication.”
“Their pricing is very fair and affordable, especially for the quality of service they provide.”
People customers mention
Rosana4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Excellent Cleaning Services Charleston and Lowcountry for 6 kinds of job. Pick one to see what they paid and said.
Peter7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great experience. Have used this service twice now and will continue to do so. Very thorough when cleaning and great internal communication.
Paid $200–250Great price
Allen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Maria Sanchez and her team are unparalleled in cleaning a home. Their attention to detail and understanding the homeowner's expections are lovely.
Paid $150–200Reasonable price
Janis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I have been using this company for more than 20 years and have never had any complaints! Very easy to work with and very thorough.
Paid $100–150Great price
Donna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have used this service to clean my house since 2017!
I initially hired the ladies to do a deep cleaning of our house, upon completion of some major home renovations. I was so impressed with the quality of cleaning, that I hired them on a regular basis, for our monthly house cleaning.
The owner of the company…
ALocal Guide · 175 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐️⭐️⭐️⭐️⭐️
I’ve used Excellent Cleaning Services at my condo for several years, and they’ve always been dependable, professional, thorough, and caring. I’ve felt completely comfortable having them in my home and have truly appreciated their consistency and attention to detail. I’m moving out of the area and will…
Paid $100–150Great price
jimmy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent cleaning service!
We have used them for many years, and they do a great job keeping our office clean, fresh, and professional.
They are also highly responsive and attentive and always have an open line of communication.
Reliable, thorough, and always a pleasure to work with.
Highly recommend!
Great experience. Have used this service twice now and will continue to do so. Very thorough when cleaning and great internal communication.
Price assessment: Great price
Price: $200–250
Response from the owner · 5 months ago
Thank you so much, Peter, for your 5-star review! We’re so glad you were happy with your deep house cleaning service. At Excellent Cleaning LLC, we take pride in providing professional house cleaning, deep cleaning, and move-in/move-out cleaning services in Charleston, Mount Pleasant, Summerville, Moncks Corner, and surrounding areas. Your support means a lot to our small business, and we look forward to cleaning for you again in the future!
Helen Dombrowski9 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Thank you so much, Helen! We loved taking care of your home in The Ponds. Helping Summerville families come home to a fresh, spotless house is what our team at Excellent Cleaning LLC is all about. We're grateful for your trust and look forward to your next cleaning!
Allen Thompson4 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
Maria Sanchez and her team are unparalleled in cleaning a home. Their attention to detail and understanding the homeowner's expections are lovely.
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 2 weeks ago
Thank you for the kind words, Allen! We take pride in the detail and care our team brings to every home in the Charleston area. If you have any questions about your cleaning, please reach out to us at (843) 367-4161. We'd love to hear from you!
Janis Oswalt5 reviewsiTotal number of Google reviews Janis has written across all businesses on Google Maps, not just this one.
I have been using this company for more than 20 years and have never had any complaints! Very easy to work with and very thorough.
Price assessment: Great price
Price: $100–150
Response from the owner · 3 weeks ago
Janis, twenty years of trust is not something we take lightly. Thank you for staying with us this long and for taking the time to write this. Knowing our recurring house cleaning service still meets your standards after all these years means a great deal to our team. Serving families in Goose Creek, SC and across the Charleston area is what we love most, and we look forward to many more years of keeping your home spotless.
Donna Williams7 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I have used this service to clean my house since 2017!
I initially hired the ladies to do a deep cleaning of our house, upon completion of some major home renovations. I was so impressed with the quality of cleaning, that I hired them on a regular basis, for our monthly house cleaning.
The owner of the company always reaches out in advance to schedule a cleaning date, and time. Any time I’ve had to correspond with the owner, she is readily accessible via text.
The girls are on time, very friendly, efficient and detailed.
The owner is also not afraid to get her hands dirty, as she will sometimes accompany the girls to provide assistance with the cleaning.
I have recommended this cleaning service to numerous friends in our community. I would not have recommended them, had I not been 100% satisfied!
Price assessment: Great price
Price: $100–150
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Response from the owner · a month ago
Thank you so much for this wonderful review and for trusting us with your home since 2017! It has truly been a pleasure providing your monthly house cleaning in The Ponds community in Summerville. Your continued support over all these years means so much to us. We are incredibly grateful that you have recommended Excellent Cleaning LLC to your friends and neighbors.
For anyone considering our services, cleaning prices vary based on the size and condition of the home, the type of cleaning needed, and the frequency of service. We provide each client with a personalized estimate.
Thank you again for your loyalty and support. We look forward to continuing to take care of your home for many years to come!
Amy DavidsonLocal Guide · 17 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Excellent Cleaning Service have been cleaning our home for many years. The ladies who come to our home are hard working professionals but so kind. Our home looks terrific and smells fresh after they have been there to clean. Very thankful and blessed to have this service.
Price assessment: Reasonable price
Positive: Quality
Response from the owner · a month ago
Thank you so much for your thoughtful review and for trusting Excellent Cleaning LLC with your home for so many years! It has been a pleasure providing recurring house cleaning services for your home in Sullivan’s Island, SC. We’re so happy to know that our cleaning team’s hard work, professionalism, and kindness have made a difference and that your home looks beautiful and smells fresh after every cleaning. We truly appreciate your continued trust and support!
ALocal Guide · 175 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️
I’ve used Excellent Cleaning Services at my condo for several years, and they’ve always been dependable, professional, thorough, and caring. I’ve felt completely comfortable having them in my home and have truly appreciated their consistency and attention to detail. I’m moving out of the area and will miss having a cleaning service I trust so much. I highly recommend them to anyone looking for reliable, high-quality service. Five stars without question!
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
Thank you so much for your wonderful review and for trusting Excellent Cleaning LLC with your home for so many years! We’re so happy to know that you’ve always found our team dependable, professional, thorough, and caring, and that you’ve appreciated our consistency and attention to detail.
It has truly been a pleasure taking care of your home, and we’re sad to see you go. We’ll definitely miss having you as one of our regular clients! We wish you all the best in your new chapter! ❤️
#RegularCleaning #RecurringCleaning #HouseCleaning #GooseCreekSC #GooseCreek #ExcellentCleaningLLC #ProfessionalCleaning #ReliableCleaning #AttentionToDetail #TopCleaningTeam
jimmy lewis1 reviewiTotal number of Google reviews jimmy has written across all businesses on Google Maps, not just this one.
Excellent cleaning service!
We have used them for many years, and they do a great job keeping our office clean, fresh, and professional.
They are also highly responsive and attentive and always have an open line of communication.
Reliable, thorough, and always a pleasure to work with.
Highly recommend!
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
Thank you so much for your wonderful review and for trusting Excellent Cleaning LLC with your office for so many years!
We truly appreciate your continued trust and are so happy to know that you’re pleased with the way we keep your office clean, fresh, and professional.
We also truly appreciate your kind words about our communication, responsiveness, and attention to detail. It’s always a pleasure working with you, and we’re grateful for the opportunity to continue taking care of your office!
#OfficeCleaning #TopCleaningTeam #ExcellentCleaningLLC #ProfessionalCleaning #ReliableCleaning #ThoroughCleaning #LadsonSC #Ladson
Stiles Bee2 reviewsiTotal number of Google reviews Stiles has written across all businesses on Google Maps, not just this one.
I have been using their services for several years now and can only say positive things. Always there on time and do a fantastic job. Highly recommend to others.
Response from the owner · a month ago
Thank you so much for your continued trust and wonderful review! We truly appreciate you choosing Excellent Cleaning LLC over the years. We’re happy to know you can always count on our team for reliable, on-time service and great results. It’s a pleasure taking care of your office, and we look forward to continuing to serve you!
#HanahanSC #OfficeCleaning #OfficeCleaningSC #ExcellentCleaningLLC #ProfessionalCleaning #ReliableCleaning
Sharvette Slaughter3 reviewsiTotal number of Google reviews Sharvette has written across all businesses on Google Maps, not just this one.
The ladies did a great job on deep cleaning today. All areas were thoroughly taken care of, including the upstairs bathrooms that were in terrible shape from neglect form my "house guests". They cleaned so well that they tripped the breaker box 😂. And continued to clean in partial lighting, and with a positive attitude until we were able to turn them back on. I am so glad to get my home back in order. Thank you for being available for me so readily, and especially after such a long hiatus.
Response from the owner · a month ago
Thank you so much for your wonderful review! We’re so happy to hear you were pleased with your deep cleaning and that your home is feeling refreshed and back in order. We truly appreciate your trust and kind words!
At Excellent Cleaning LLC, we take great pride in providing professional, detail-oriented house cleaning services, and we’re so happy to know you were pleased with the results. We look forward to helping you keep your home clean and cared for with our regular cleaning services!
#DeepCleaning #RegularCleaning #HouseCleaning #ExcellentCleaningLLC #ProfessionalCleaning #Hanahan #AttentionToDetail #TopCleaningTeam #HanahanSC
