Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts
Customers frequently praise the company for punctual arrivals, professional demeanor, and clear explanations of repairs. Positive feedback highlights efficient service and clean work areas. However, recurring complaints in low-star reviews cite excessive labor charges, repeated visits for unresolved issues, and difficulty reaching management or accounting for billing questions.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan was professional and very helpful in explaining and resolving our issue.”
“Came on time and foung out that they had the part in stock and offered to come at the end of his day to complete repair.”
“Terrible Communication and not responsive!”
“Our service tech, Ryan, came to the house and did a wonderful job.”
“I spoke to Donna regarding my microwave not working again.”
“Service Tech Mike was great and explained everything!”
“I highly recommend MAC services for his professionalism and promptness”
“I don’t recommend them!”
“The price was very reasonable, and I highly recommend Executive Appliance.”
“But I thought the service call was a bit pricey.”
“Tim, the technician was very professional and reliable.”
“Be warned, they are the most dishonest company and will scam you!”
praise complaint · found by our text analysis, Google review wording unchanged.
Ryan was professional and very helpful in explaining and resolving our issue.
My refrigerator stopped working following an outage and power surge. The inverter control board was damage and need it to be replaced. I called MAC and they came the same day. Tim, the technician was very professional and reliable. He was able to order and receive the new part in 24 hours, while other shops were giving me a 5 day window. I highly recommend MAC services for his professionalism and promptness
That’s cool, but who is MAC?😂
Been trying to get our fridge working since March, yes six months. Five visits by Executive Appliance so far and over $4000 spent and it's still not functioning. Seems to be a case of replace a part roulette. Been trying all week to get them back, but we can't seem to get connected to a tech or manager who can help resolve this. Sure wish we had just bought a new one at the start. 3/12 - $2510.37 - compressor, freon, evap 4/17 - $189 - diagnostic visit 5/20 - $533.22 - evap motor 8/6 - $899.7 - control board 9/8 - $289 - evap fan motor
Ryan was so friendly & helpful & knowledgeable and incredible patient. I did not have a good experience in March but this one was great. I would highly recommend Ryan to everyone. Thank you Ryan for restoring my faith in Executive Appliances again!!
Timely, professional and got the job done.
The issue has been resolved, and a detailed explanation regarding the root cause has been provided.
Very professional and experienced. Was on time and completed the repair as promised. Left our home clean when he was done.
Ryan was fabulous. Showed me how to operate the appliance properly which was very helpful.
A perfect experience. They were efficient and thorough. Thank you for sending them to us!
Ryan is very knowledgeable and honest. He has serviced my appliances in the past and knows what he’s doing. Very professional and pleasant to work with.
Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts