Exotic Pet Birds Inc

• Staff & attitude▲

Everyone is knowledgable and friendly. We visited numerous times as our birds were not weaned yet and every time we came to visit the birds the staff was happy to help us.

• Staff & attitude▲
• Speed & response▲

We bought our second bird here and the service is always good, the staff are very helpful and answer any and all the questions always give suggestions. Today I called in hopes of getting my bird in for a grooming with all appointments booked madie said come on in I'll squeeze you in before I leave at 4 so I left right away as soon as I arrived an hour later Sedona swooped in and Jasper was groomed in minutes thank you ladies and all the staff for all that you do the birds and I appreciate you all so much 💙

• Staff & attitude▲
• Speed & response▲
• Communication▲

• Sedona

I recently lost my beloved black-capped conure, so choosing another feathered companion wasn’t a decision I took lightly. After searching closer to home, I made a call to inquire about the available birds on Sunday and Monday took the two-hour drive to this store. I had placed a deposit on a turquoise conure but wanted to explore my options before making a final decision. The birds and their enclosures appeared well-maintained and cared for, which I appreciated. My one suggestion would be to label the cages with each bird’s species, as some weren’t familiar to me. Initially, I struggled to find someone I felt comfortable discussing my questions and concerns with. I understand that not everyone is a bird enthusiast, and retail can be exhausting! However, having someone knowledgeable and comfortable discussing bird care makes a huge difference when choosing a companion for potentially decades. Enter Sedona! I recognized her from the store’s social media and immediately felt I was talking to the right person. She patiently answered my questions, addressed my concerns, demonstrated helpful techniques, and never made me feel rushed or pressured to take the turquoise conure home simply because I’d placed a deposit. She even gave me time with the bird in a quieter environment, allowing its personality to shine through. That’s when I knew this was my bird! Her colleague, whose name I unfortunately didn’t catch, was equally helpful. She helped me choose the food the bird was accustomed to eating and even demonstrated how to fit a harness for my sister’s sun conure, allowing us to take pictures and videos for reference at home. Those extra touches meant a lot. Overall, I’m glad I made the drive! The birds appeared well cared for, and Sedona and her colleague made the experience worthwhile. With improved cage labeling and more consistent access to knowledgeable bird staff, the experience could be even better. Choosing a bird is about more than falling in love with a cute face (although those faces certainly don’t help us make rational decisions 😂). It’s about finding the right match and feeling confident you’re prepared to give that bird its best life. Thank you to Sedona and her colleague for helping make that happen!

Family owned. The verity of creatures is cool they are going to expand already. It's crazy half of the birds where sold and waiting to be picked up

• Price & value▲
• Communication▲
• Honesty & trust▲
• Would recommend▲

I’m very disappointed with my experience here. I’ve seen people rave about this place online for years, so when I saw an advertisement offering nail and beak trims for $20, I was excited. It is much more affordable than going to my vet and would have saved me a longer drive. It would also have saved me from having to do it myself. I already struggle with not being able to see their feet due to my eyesight so so I need to take them to someone else to get them done. About two weeks ago, I visited in person to learn more about the nail and beak trimming service and to just get a vibe of the place. I specifically asked the employee I spoke with whether I would be allowed to stay with my birds during the trim. Being there is very important to me, and I was told that it would absolutely be allowed. One of my parrots is very relaxed about handling and does great during nail and beak trims. My other parrot, is a rescue and does not like being touched at all. After years of working with him and trying different approaches, I’ve found that he does much better when someone he knows is in the room. He becomes stressed around strangers, and if he were to get loose, it would take two people and a lights off to safely calm him down and pick him up. Because of this, I am not comfortable leaving him alone with people I don’t know and i dont want to leave with an injured, traumatized bird . I also never had the opportunity to speak with the person who would actually be performing the service(at least I don’t think I was With the girl I was talking to). When I tried asking for more information about how the process worked, I didn’t receive many details. I’m assuming the girl is new. Since I’ve seen such great reviews about this place, I made the appointment and I had planned to ask additional questions at the appointment, including how long they had been doing trims and what their handling procedures were etc. When I arrived for my appointment today, I was informed that I would not be allowed in the room while my birds were being trimmed. I was told that the information I had originally been given was incorrect because the room is small and only the nail trimmer would be aloud in the room. The employee apologized and tried to address any concerns I had and tried to reassure me. I appreciated the apology and the reassurance but I am simply not comfortable handing my parrots over to people I’ve never met and not being in the room with them especially given the concerns I had already explained above. So I ended up stressing out my birds with the car ride, wasting gas, and spending 40 minutes driving there and another 40 minutes driving home without receiving the service. Finding trustworthy places for parrot grooming is already difficult, so this experience was extremely frustrating. I genuinely like their selection of perches, toys, and other bird supplies, but this experience left a bad taste in my mouth. I will not be returning. If you plan on using this service, I strongly recommend speaking directly with the person who will actually be performing the trim or maybe directly with the owner rather than relying solely on information from the front desk people. Had I done that originally could have avoided putting my birds and myself through unnecessary stress.

They are great with our Grey, Macy no matter if it's boarding or nail trimming.

I RECENTLY BOUGHT A SENAGAL PARROT. IF YOU WANT A GREAT PLACE TO BUY A BIRD THIS IS THE PLACE!!! THEY ARE WONDERFUL AND THE STAFF ARE AMAZING!!!!!

• Staff & attitude▲

They are very helpful and well informed teachers

• Price & value▲

Had a green cheek locally that I had my eye on that sold. Researched a bit and found Exotic Pet Birds+ Inc in Henrietta. I’m so glad I went through them! Staff, store, care of animals, variety, stock, animal visiting rooms, cleanliness, prices, etc!! I’m very happy with my boy. He’s great. Already, the first night at home. I may have gotten lucky, LOL! It’s was a tad bit of a drive for me but it was WORTH IT! I’m going to go as often as I can with my boy - to visit his original stomping grounds and their stock is awesome, so it will be like I said - worth it!!! All around worth it. I couldn’t recommend more!! ❤️🦜

• Speed & response▲

• Maddie

Maddie was such a great help. Going above and beyond utilizing multiple systems within the company to help me find exactly what I needed for my bird. They will also ship products to your home same day in most cases.