Google reviewers rate Expedia Cruises five stars based on forty-four reviews, noting that the owner responds to all feedback. Customers frequently praise the agency for handling complex multi-destination itineraries, including cruises, flights, and hotels, while maintaining prompt and detailed communication throughout the booking process. Recurring themes highlight competitive pricing, successful price matches, and the ability to resolve specific issues like visa queries or app technical difficulties efficiently.
Google rating: 5.0 out of 5 from 44 reviews (100% five-star).
Reviews on this page: 44 Google reviews (41 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 5, 2026.
Service: Travel Agency serving Portland, Oregon.
Data from Google, last updated November 2, 2026.
Star ratings
44 Google reviews we collected
5.0of 5
5 stars44100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise68100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1826%
Speed & response1218%
Quality & results1116%
Staff & attitude1116%
Price & value710%
Communication69%
Honesty & trust34%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend our agent, Mayurika Sheth, for planning your future cruise.”
“she knew the answers and if she wasn’t sure, she would find the answer for me right away.”
“Her patience, attention to detail, responsiveness, and commitment to her travelers are why we continue to trust her with these important journeys.”
“She is attentive, responsive, friendly, chatty, and fun to work with.”
“We were able to book affordable international airfare tickets within a few hours of contacting Expedia cruises.”
“She listened to our ideas, offered thoughtful recommendations, and worked back and forth with us until the trip included the right combination of trai…”
“After the care and attention she gave that trip, we trusted her again to help us create an unforgettable journey through Alaska—and once again, she delivered.”
People customers mention
Mayurika19 reviews
Caribbean3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Our Alaska adventure was truly the trip of a lifetime, and Mayurika Sheth with Expedia Cruises – Tigard played a major role in making it such a memorable experience.
This was actually the second major trip Mayurika has planned for us. In 2024, she helped organize our European adventure through the Czech Republic, Belgium, Ireland, and Scotland. After the care and attention she gave that trip, we trusted her again to help us create an unforgettable journey through Alaska—and once again, she delivered.
From the very beginning, Mayurika worked closely with us to develop a personalized itinerary that reflected exactly what we wanted from our Alaska experience. She listened to our ideas, offered thoughtful recommendations, and worked back and forth with us until the trip included the right combination of trains, cruises, wildlife, glaciers, fishing, dog sledding, sightseeing, and time to simply enjoy the beauty of Alaska.
Our journey took us from Anchorage to Seward, Talkeetna, Denali, and Fairbanks, with a new adventure waiting at every destination. We saw whales, sea lions, puffins, eagles, moose, glaciers, and some of the most breathtaking scenery imaginable. The wildlife encounters were among the greatest highlights and gave us memories we will talk about for years.
Like any major adventure, the trip included a few unexpected challenges and changes. What impressed us most was that Mayurika stayed in contact with us throughout the entire journey. She made sure we received the most current information from her suppliers, helped us stay informed about schedules and transportation, and was available when hotel or travel issues arose. We never felt as though we had simply been handed an itinerary and forgotten once the trip began.
Her communication, follow-through, and genuine concern for our experience gave us confidence throughout the journey. She helped us navigate the good, the bad, and even a little of the ugly, while keeping our focus on enjoying the fun and adventure around us.
After working with Mayurika on both our 2024 European trip and our 2026 Alaska adventure, we can confidently say that she takes the time to understand her clients and create experiences that feel personal rather than packaged. Her patience, attention to detail, responsiveness, and commitment to her travelers are why we continue to trust her with these important journeys.
We highly recommend Mayurika S. Sheth and Expedia Cruises – Tigard to anyone looking for a travel agent who will carefully personalize a trip, remain engaged throughout the journey, and genuinely care about the experience her clients receive. We are already looking forward to seeing where she helps us travel next!
Response from the owner · 2 years ago
Jim and Michelle , it was a pleasure working with you both for your trip. Wish you many many more trips like this one. Thankyou for your awesome review.
L
Lisa CaveyeLocal Guide · 13 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Mayurika Seth planned our Alaska trip, plane trains and buses were getting us around, the different hotels were interesting to see what amenities they each offered. The only breakfast buffet at the Marriott in Fairbanks rocked it. We didn't have to think about food before our excursions.Zudys in Seward was a great choice and across from our hotel, plus a view of Prince William sound. We went in July unfortunately the Aurora Borealis doesn't happen then but it didn't get dark til after 11. Oh also we were in the Thirty percent club, the viewing of Mt McKinley isn't 365 days of the year. The view was from the Alaska mountain Lodge.
Totally a wonderful experience.
Thanks Mayrurika!!
Response from the owner · 2 months ago
Theses pictures are awesome Lisa! Thanks for sharing , happy that you enjoyed your trip. Thanks for the lovely review, please do reach out for your future travels and refer us. We do everything travel.
D
Donna Newton5 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I highly recommend our agent, Mayurika Sheth, for planning your future cruise. She was meticulous in planning our 50th anniversary Caribbean cruise, touched base with us frequently, secured an upgraded cabin at no extra cost, and provided notice to check in on our flights. Her communication and planning with us was much appreciated! Thank you, Mayurika!
Response from the owner · 5 months ago
Thanks for choosing me to celebrate your 50th and providing me a 5 star review.
M
Michael Wardle4 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I have been looking forward to seeing the Panama Canal since retiring. Today I was able to see that happen. I worked with a travel expert named Mayurika to make it happen. She not only found me the cruise line I prefer (NCL) a ship I’m familiar with, but she found me a price I was very happy with. Can’t thank her enough.
Michael
Response from the owner · 5 months ago
Aww Thanks Michael! It was my pleasure and look forward to fulfilling all your travel dreams. Will await your pictures of Panama canal.
H
holly hall1 reviewiTotal number of Google reviews holly has written across all businesses on Google Maps, not just this one.
Rhea Goin is really the best!
So helpful. I really don't think I would have gone on a cruise with out her help ....it all went so smoothly and organized.
Rhea is now my go to for travel
And she has a great sense of humor.
Response from the owner · 8 months ago
She is one of our best. Thanks for your kind words.
V
Vaishali Saxena4 reviewsiTotal number of Google reviews Vaishali has written across all businesses on Google Maps, not just this one.
Mayurika Seth was exceptionally good .
She listened and answered to our questions very patiently. Definitely recommend her
Response from the owner · 8 months ago
Thanks Vaishali for your review! I am sorry that this time we did not successfully complete the booking, next time we will surely get you your vacation.
D
Deb L2 reviewsiTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Expedia Travel Agent Rhea Goin is amazing. I
had always thought I couldn’t go on a cruise because I can’t swim, would get seasick, and would be overwhelmed by everything. Boy was I WRONG!! My first cruise was to Alaska on the Norwegian Bliss. From start to finish everything ran smoothly. I asked a million questions about the ship, the restaurants, entertainment, etc. she knew the answers and if she wasn’t sure, she would find the answer for me right away. When I got home, I was thinking I wasn’t sure if I would go on another as I live 2 states east of the Pacific Ocean. That lasted 3 days. I have another cruise booked and a list of cruises I want to go on!
If you have ever thought of going on a cruise all I can say is DO IT!! You won’t be sorry!!
Response from the owner · 9 months ago
Thanks for this lovely review! Rhea is one of our best!
K
Kelly MooreLocal Guide · 6 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Rhea is the best! I live in CT and found Rhea on Facebook on a NCL page. I am SO happy I did! She is attentive, responsive, friendly, chatty, and fun to work with. I never feel rushed when talking to her. She listens to what we are looking for and always has great recommendations. Rhea does everything she can to get us the best pricing on our cruises and has been successful several times at getting a new promotion added to an existing cruise. She has saved us a lot by going that extra mile for us! I look forward to working with her for many years to come!
Response from the owner · 10 months ago
Thankyou Kelly for your kind words. Rhea is the best! Happy to know that you both connected. To many more travel memories, building one at a time.
J
Jennifer Fletcher1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Excellent service. Mayurika and her team are fabulous. I contacted Mayurika and within an hour she provided the information I needed. You can’t get better service than that!!
Response from the owner · a year ago
Thanks Maria for your kind words. Have a great time in your vacation. Next time give us the opportunity to provide you the whole package.