Google reviewers rate Expert Plumbing Service five stars based on eighty-one reviews, noting that the owner responds to all feedback. Customers frequently cite punctuality, professional communication, and detailed explanations of work performed. Services include drain cleaning, water heater maintenance, and sump pump repairs, with technicians often arriving quickly for urgent issues. Pricing is described as reasonable and transparent, with no pressure tactics reported. The team is praised for thoroughness, cleanliness, and friendly demeanor, leading to high customer satisfaction and repeat business.
Google rating: 5.0 out of 5 from 81 reviews (99% five-star).
Reviews on this page: 81 Google reviews (61 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 31, 2026.
Service: Garbage Disposal Installation Service serving Cicero, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
81 reviews on Google
5★80
4★1
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
AN
Andrea NussbaumLocal Guide · 35 reviews
★★★★★
Always a great experience! Family owned and quick to respond, which are so important these days since private equity is taking over! Lucas called to discuss my specific branded battery back up sump pump. Brian W, an amazing plumber who came to do the repair, was polite, cleaned up immaculately after the job and completed quickly! He always explains things in detail and I have great trust in him and the company! Thank you for fixing my sump pump after this terrible storm!
Price assessment: Reasonable price
Services: Sump pump repair
Response from the owner · 2 months ago
Thank you so much for the amazing review! It truly means a lot to our entire team. Being a family-owned company, we take a lot of pride in building relationships with our customers and providing the kind of service we would want in our own homes.
We’re so glad Lukasz was able to help with your battery backup sump pump and that Brian took great care of you during the repair. Brian is a great example of the level of care and professionalism we strive for—taking the time to explain things, treating your home with respect, and making sure everything is cleaned up before he leaves.
Thank you again for trusting us, especially after such a stressful storm. We truly appreciate your kind words and are grateful to have you as a customer!
Jon C. was very helpful, efficient, and very personable. I especially appreciate how quickly this company was able to fit me in for repairs during an emergent situation!
Response from the owner · 2 months ago
Here's a warm, professional response:
Thank you so much for your kind review! We're so glad Jon was able to help and provide efficient, personable service during your plumbing emergency. We know plumbing issues can be stressful, so we're happy we could get you scheduled quickly and resolve the problem. We'll be sure to pass your kind words along to Jon. We truly appreciate your recommendation and thank you for choosing Expert Plumbing Service!
Hi Rich, thank you for your review! We're so glad to hear you were happy with the professionalism of our team and the quality of our work. We truly appreciate you choosing Expert Plumbing Service and taking the time to share your experience. :)
Arrived in time, listened to the problem I was having. Worked through it and with the warranty company to rectify the problem.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · 3 months ago
Thank you for your kind review! We're glad Jon arrived on time, took the time to understand the issue, and work with your warranty company to get everything resolved. We appreciate your trust in us and are always here if you need anything in the future!
Jon was very professional. I will definitely be calling expert from here on.
Price assessment: Great price
Services: Sump pump repair
Response from the owner · 3 months ago
Thank you for your kind words! We're so glad to hear Jon provided you with professional service. We truly appreciate your trust in our team and are honored that you'll be calling us for your future plumbing needs. Thank you for choosing Expert Plumbing Service—we look forward to serving you again!
Jon showed up on time and throughly reviewed the situation before offering a solution. His solution was much more reasonable than our first offer and assessment from a previous plumber. Thanks, Jon!
Price assessment: Reasonable price
Price: $400–600
Services: Plumbing pipe repair
Response from the owner · 3 months ago
Thank you for taking the time to share your experience! We're thrilled to hear that Jon arrived on time, took the time to thoroughly assess the situation, and provided a solution that was both effective and fair. We believe in honest recommendations and making sure our customers understand their options, so we're glad Jon delivered the level of service you deserve. We truly appreciate your trust and look forward to helping with any future plumbing needs. Thanks again for choosing Expert Plumbing!
Thank you for the 5-star review! We're so glad to hear Jon was professional and knowledgeable. We'll be sure to pass along your kind words to him. We appreciate your trust in our team and look forward to helping you with any future plumbing needs. Thanks again for choosing us!
Jon was extremely friendly, knowledgeable, and helpful. My appointment was fit into a very tight schedule and this was so appreciated.
Price assessment: Reasonable price
Price: $200–400
Services: Sump pump repair
Response from the owner · 3 months ago
Thank you for the 5-star review! We're so glad to hear Jon was friendly, knowledgeable, and helpful. We're also happy we could fit you into our schedule when you needed us. We truly appreciate your kind words and your business, and we look forward to helping you again in the future!
We had our drain in garage cleaned and had water heater flushed out. Tim was great. Explained everything in detail in what was wrong and all the steps he would be taking to complete the process. Time management was great too. Happy with the service!
Services: Drain cleaning, Service not listed
Response from the owner · 3 months ago
Thank you for the 5-star review! We're glad Tim provided great service, explained everything clearly, and made sure you understood the process every step of the way. It's also great to hear the work was completed efficiently. We appreciate your business and are happy we could help with your drain cleaning and water heater flush!
