Google reviewers rate Express Tires and Auto Services 4.7 out of 5 based on 864 reviews, frequently highlighting fair pricing, transparent communication, and quick turnaround for services like oil changes, brakes, and tire repairs. While many customers appreciate the staff's honesty and willingness to explain work, lower-rated reviews describe instances of disorganization, such as lost keys or incorrect tire patches, alongside complaints about warranty policies and unexpected labor fees.
Google rating: 4.7 out of 5 from 864 reviews (89% five-star).
Reviews on this page: 864 Google reviews (667 with written comments, 14 with photos).
Owner responses: the business replied to 49% of reviews.
Most recent review: November 1, 2026.
Service: Tire Shop serving Seattle, Washington.
Data from Google, last updated November 2, 2026.
Star ratings
864 Google reviews we collected
4.7of 5
5 stars76989%
4 stars374%
3 stars61%
2 stars61%
1 star465%
Praise vs complaints
Phrases our text analysis found in 667 written reviews
96%praise
Praise1,17196%
Complaints514%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29424%
Speed & response28924%
Price & value19416%
Quality & results16514%
Honesty & trust12010%
Would recommend988%
Communication625%
What customers talk about
We read 667 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, helpful on the phone and took my car in the same day.”
“towards the end of the call, he was very rude and actually hung up in my face.”
“We had a couple of small repairs needed and they helped us out quickly with very little back and forth and at a reasonable price.”
“Never call back to confirm anything.”
“These guys do solid work at reasonable prices and are flexible and communicative.”
“They don’t overcharge, are clear in explaining things, and are so helpful.”
“Recently had them tackle many issues of brakes, suspension, etc for my older car & they did a great job.”
“Last visit was so bad service I bought four new tires and they damaged all four tires pressure sensors when I went to back and asked why they said th…”
“That is a very happy of their service, honesty of service.”
“these guys lied to me, i have been coming there for years and they said they checked something and i caught them in a lie.”
“Highly recommend this shop, I got 4 tires for my 2016 X5 and they even did a alignment for a great price.”
“I’m sure they’re good for tires but I would not recommend doing any other service here.”
“They let me know what other things need to be done and explained everything in detail.”
People customers mention
Hung12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Your friendly neighborhood mechanics. These guys do solid work at reasonable prices and are flexible and communicative. Recently had them tackle many issues of brakes, suspension, etc for my older car & they did a great job. Strong recommend.
These guys were great! Friendly, helpful on the phone and took my car in the same day. They had questions about my vehicle and found the answers themselves and got the car back on the road the same day!
Price assessment: Great price
Services: Tires
P
Peter Ryan5 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Jason and his team were great, let me come out onto the floor and look under my SUV to take a look at an oil leak(s), other places in the past would not let me on the floor. They had an excellent plan to figure out where I am leaking oil from (more then one location most likely). They had a better price for the tires than I found anywhere else. Price they quoted was the price I paid.
Price assessment: Great price
Services: Tires, Wheel alignment
B
Bilkis Amin4 reviewsiTotal number of Google reviews Bilkis has written across all businesses on Google Maps, not just this one.
Thank you, Bilkis! We really appreciate your kind words. Glad you had great customer service and found our pricing reasonable. We’re here anytime you need us!
A
Andrew Tang3 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
That is a very happy of their service, honesty of service.
Services: Electrical, Auto engine diagnostic, Service not listed
Response from the owner · 6 days ago
Thank you so much, Andrew! We really appreciate your kind words about our honest service. We’re glad you had a great experience and look forward to helping anytime!
T
Tzmite C7 reviewsiTotal number of Google reviews Tzmite has written across all businesses on Google Maps, not just this one.
They dont do warranty off tires. If you a woman there they , they gonna take advantage of you, my wife tire went bad only least than year made buy new one. Bad practice . I like older person worker back than.
Response from the owner · a week ago
We would like to clarify that Express Tires & Auto Services does offer tire warranty coverage, including our tire protection plan. However, warranty eligibility depends on the tire's condition, the cause of failure, and the applicable warranty terms. Not every tire failure automatically qualifies for a free replacement.
We also take your accusation of taking advantage of female customers seriously. We treat every customer with the same respect and professionalism, regardless of gender, and we do not tolerate discriminatory or dishonest business practices.
Without reviewing your wife's service records, we cannot confirm why a replacement tire was recommended or whether warranty coverage was applicable. We encourage you to contact our management team directly so we can review the original purchase, tire condition, and warranty eligibility.
We stand behind our products, services, and commitment to treating customers fairly.
Express Tires & Auto Services
W
wooky duky11 reviewsiTotal number of Google reviews wooky has written across all businesses on Google Maps, not just this one.
Express Tore and Auto Service is a true gem. Jason was honest, professional and delivered exactly as promised. While other auto shops quoted $250-$700 and suggested the wheel hub might need replacement. Jason removed the broken stud (lug nut was broken) in under an hour for less than $100. Great service!! No unnecessary upselling. I will definitely come back for my car's 120k mile service.
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you so much, wooky duky! Glad Jason could quickly remove the broken stud without unnecessary work. We appreciate your trust and look forward to your 120k-mile service!
C
Candice Chen4 reviewsiTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
Jason and the other guy at the reception are amazing and helpful. The price is also fair and transparent. This will be the go to mechanics for me in Seattle now!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you so much, Candice! Jason and the team appreciate the shoutout. Glad you found us helpful and our pricing fair and transparent. We’re honored to be your go-to Seattle mechanics!
M
Maricruz Hernandez10 reviewsiTotal number of Google reviews Maricruz has written across all businesses on Google Maps, not just this one.
100% recommended. Always fast, friendly and honest. I had an oil change service and they also checked for other stuff too. I feel safe bringing my car to this guys!!!!!
Price assessment: Great price
Services: Oil change
Response from the owner · a week ago
Thank you so much, Maricruz! Glad you felt safe and appreciated the fast, friendly, honest oil change service and thorough inspection. We truly appreciate the recommendation!
