Open 24 hours · West Sacramento, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 61 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★288 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate EXT Cleaning five stars based on 288 reviews, with the owner responding to 99% of feedback. Customers frequently cite punctuality, clear communication, and competitive pricing for services including roof moss removal, gutter cleaning, and driveway pressure washing. The team often provides before-and-after photos and cleans up debris thoroughly. One low-star review criticized the work quality, noting the house remained dirty and the price was unexpectedly high.
Google rating: 5.0 out of 5 from 288 reviews (99% five-star).
Reviews on this page: 288 Google reviews (270 with written comments, 38 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 2, 2026.
Service: Gutter Cleaner serving West Sacramento, California.
Data from Google, last updated October 29, 2026.
Score profile vs other gutter cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
EXT CleaningGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EXT Cleaning: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EXT Cleaning: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EXT Cleaning: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EXT Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EXT Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
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Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
5.0of 5
5 stars28699%
4 stars10%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 270 written reviews
100%praise
Praise649100%
Complaints20%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16926%
Staff & attitude12720%
Would recommend11918%
Speed & response10716%
Price & value7411%
Communication396%
Honesty & trust162%
What customers talk about
We read 270 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were able to fit us in the very next day and did an excellent job.”
“Fast response, professional team, and quality work — highly recommend.”
“Best cleaning company ever worked with did an amazing job I highly recommend.”
“We were getting solar installed and needed our tile roof moss removed and gutters cleaned quickly.”
“Their work is top-notch and their prices are definitely fair.”
“What really stood out was their customer service — professional, responsive, and easy to work with from start to finish.”
“Excellent work, on time, great communication and dependable!”
People customers mention
Ruben12 reviews
Ruvim4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EXT Cleaning for 1 kind of job. Pick one to see what they paid and said.
BBrett1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
EXT Cleaning came through for us in a big way. We were getting solar installed and needed our tile roof moss removed and gutters cleaned quickly. They were able to fit us in the very next day and did an excellent job. The roof looks great, the moss treatment was applied, and they cleaned up all the debris around the…
Reasonable price
JJonathanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Reuben and his team at EXT Cleaning did an outstanding job on our roof. They removed moss and buildup thoroughly and left everything looking great.
What really stood out was their customer service — professional, responsive, and easy to work with from start to finish.
Highly recommend EXT Cleaning if you’re…
BBrandon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Anyone looking to have the moss removed from your tile or concrete tile i would definitely call Ruben! The crew did an absolute awesome job in regards to removing all the moss growing on my concrete tiles. Also, laying down a treatment to prevent any moss growth for at least 5 years. Great job Ruben! Thank you very…
Aalex2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I recently had moss removed from my roof, and I couldn’t be happier with the experience. From start to finish, the customer service was outstanding. The team was professional, responsive, and took the time to answer all of my questions.
They arrived on time, explained the process clearly, and treated my property…
FFrankie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Did an awsome job. Very professional, explained each step. Also advise me of problem with gutter i did not know about
RRajLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I highly recommend Ext Cleaning. They did an excellent job clearing out my gutters. The team was efficient, thorough, and delivered quality work.
EXT Cleaning came through for us in a big way. We were getting solar installed and needed our tile roof moss removed and gutters cleaned quickly. They were able to fit us in the very next day and did an excellent job. The roof looks great, the moss treatment was applied, and they cleaned up all the debris around the house. Fast response, professional team, and quality work — highly recommend.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you, Brett! We're so glad we could help get your tile roof moss-free and your gutters cleaned in time for your solar install. If you ever need moss removal or any of our other services again, we'd be happy to help!
V
Vladislav KvitkoLocal Guide · 26 reviewsiTotal number of Google reviews Vladislav has written across all businesses on Google Maps, not just this one.
Best cleaning company ever worked with did an amazing job I highly recommend.
Response from the owner · 2 weeks ago
Thank you so much, Vladislav! We really appreciate the kind words and your business. If you ever need moss removal or any of our other services again, we'd be happy to help!
J
Jonathan ChitambarLocal Guide · 22 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Reuben and his team at EXT Cleaning did an outstanding job on our roof. They removed moss and buildup thoroughly and left everything looking great.
What really stood out was their customer service — professional, responsive, and easy to work with from start to finish.
Highly recommend EXT Cleaning if you’re looking for a team that does quality work and takes care of their customers.
Response from the owner · 2 weeks ago
Thank you, Jonathan! We're thrilled Reuben and the team could get your roof moss-free and looking great, and that the service experience stood out too. If you ever need moss removal or any of our other services again, we'd be happy to help!
B
Brandon Flores1 reviewiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Anyone looking to have the moss removed from your tile or concrete tile i would definitely call Ruben! The crew did an absolute awesome job in regards to removing all the moss growing on my concrete tiles. Also, laying down a treatment to prevent any moss growth for at least 5 years. Great job Ruben! Thank you very much 😊 Before and after photos, see for yourself.
Response from the owner · 2 weeks ago
uch, Brandon! Ruben and the crew loved getting that moss treatment job done right, and we're glad the preventative treatment gives you peace of mind for years to come. If you ever need moss removal or any of our other services again, we'd be happy to help!
A
alex cheshire2 reviewsiTotal number of Google reviews alex has written across all businesses on Google Maps, not just this one.
I recently had moss removed from my roof, and I couldn’t be happier with the experience. From start to finish, the customer service was outstanding. The team was professional, responsive, and took the time to answer all of my questions.
They arrived on time, explained the process clearly, and treated my property with care. The results were excellent—my roof looks clean, well-maintained, and like new again. It’s clear they take pride in their work and go the extra mile to ensure customer satisfaction.
I highly recommend their services to anyone needing roof cleaning or moss removal. Great service, great results, and a truly positive experience all around!
Response from the owner · 2 weeks ago
Thank you so much, Alex! We're so glad the team could get your roof moss-free and looking like new, and that the whole experience lived up to your expectations. If you ever need moss removal or any of our other services again, we'd be happy to help!
T
Teresa Ramirez1 reviewiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Did an awsome job. Very professional, explained each step. Also advise me of problem with gutter i did not know about
Response from the owner · 2 weeks ago
Thank you so much, Frankie! We're glad the team could explain everything clearly and catch that gutter issue before it became a bigger problem. If you ever need moss removal or any of our other services again, we'd be happy to help!
R
Raj BhandalLocal Guide · 16 reviewsiTotal number of Google reviews Raj has written across all businesses on Google Maps, not just this one.
I highly recommend Ext Cleaning. They did an excellent job clearing out my gutters. The team was efficient, thorough, and delivered quality work.
Response from the owner · 2 weeks ago
Thank you so much, Raj! We're glad the team could get your gutters cleared out quickly and thoroughly. If you ever need moss removal or any of our other services again, we'd be happy to help!
M
Mario Penman7 reviewsiTotal number of Google reviews Mario has written across all businesses on Google Maps, not just this one.
They were thorough with their work and Ruben was very responsive. I would use them again.
Response from the owner · 2 weeks ago
ario! We're glad Ruben and the team took such thorough care of your job, and we'd love to work with you again anytime. If you ever need moss removal or any of our other services, we'd be happy to help!
L
Lisa T2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Ruben and his team did an awesome job cleaning our gutters and cleaning moss off our roof. They were quick and provided before and after pictures of the work they did— what a difference! I’d hire them again, they were very professional.
Response from the owner · 2 weeks ago
Thank you so much, Lisa! We're thrilled Ruben and the team got your gutters and roof moss cleaned up, and that the before-and-after really showed the difference. If you ever need moss removal or any of our other services again, we'd be happy to help!
