Google reviewers rate Extra Space Storage five out of five stars based on 242 reviews, noting that the owner responds to all feedback. Customers frequently highlight the facility’s cleanliness, secure environment, and fair pricing. Staff members are described as friendly, helpful, and efficient, making the move-in and move-out processes straightforward. Some users appreciate the convenience of remote access and online management features. A recurring criticism involves unexpected monthly rent increases and a lack of clear directional signage for locating specific units within the facility.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Amazing place and Luther the store manager was very helpful. 10 10 recommend
Thank you for sharing your experience and for recommending Extra Space Storage, Keith. We are glad to hear that Luther was helpful.
Omg just the best! Makyla and Luther (who gets the credit) were amazing
Thank you for your wonderful feedback, Chris! Makyla and Luther will be thrilled to hear this. We're proud to have them on our Extra Space Storage team.
Management was very attentive, friendly just all around great . Thanks
Thank you for sharing your experience Deanne. We are glad to hear our management team was attentive and friendly, and we appreciate you choosing Extra Space Storage.
Fantastic experience at Extra Space Storage! Luther was incredibly helpful, knowledgeable, and efficient. He explained everything clearly and made the entire process quick and easy. The facility is clean, feels very safe, and offers excellent, competitive pricing. Great customer service all around. Highly recommend!
Thank you for sharing your experience and recommending Extra Space Storage Cat. We are glad to hear that your visit went smoothly, and we will be sure to share your kind words with Luther and the team.
Service and response to obtaining a unit, moving in and using the Unit was more than expected. Everyone we came in contact was pleasant and helpful. I highly recommend using this facility for your storage needs.
Thank you, Robert, for sharing your experience and for recommending Extra Space Storage. We are glad to hear that obtaining your unit and moving in went so smoothly and that our team provided pleasant and helpful service. We appreciate your support!
Best storage ever! Great service from moving in till moving out! Zero pressure- Zero stress! Definitely will choose them next time .
Thank you for sharing your experience Yanika! We're glad to hear your move-in and move-out went smoothly and stress-free. We look forward to assisting you again at Extra Space Storage whenever you need storage in the future.
Easy process, fair prices, clean units!
Thank you for sharing your experience Bronwyn! We're glad to hear that you enjoyed an easy process, fair pricing, and clean spaces at Extra Space Storage.
Wonderful customer service at Extra Space Storage! The gentleman in the office was friendly, helpful, and incredibly efficient. He made the whole process easy and welcoming, and I really appreciated his attention and willingness to help. A great experience from start to finish—highly recommend!
Thank you for sharing, Lynda! We're glad our team made the process easy and welcoming. Your kind words mean a lot to us!
There are not directions or any kind of floor plan map helping toy to find your unit. It’s fine once you learn it but got lost a few times in the process! Then, they jacked up my rent by 80 dollars extra per month. Had to rush to get everything out! Then ran over a glass bottle in the parking lot and had to get a tire!😢😡
Ralph, we are very sorry to hear about your experience navigating our facility, as well as the frustration caused by the rate increase and the damaged tire from parking lot debris. We appreciate you taking the time to share your feedback with Extra Space Storage, and we would like the opportunity to learn more and assist you directly. Please reach out to our team at 888-STORAGE so we can address your concerns.
Logan was super helpful.
Thank you for sharing your experience Winfield. We are glad to hear Logan was so helpful, and we will be sure to share your kind words with him and the rest of our team.