Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Extra Space Storage 4.9 out of 5 based on 812 reviews, with the owner responding to 88% of feedback. Customers frequently praise the helpfulness of staff, secure access, and convenient location for storing various items. However, low-star reviews highlight recurring concerns about significant rate increases, pest issues, and maintenance problems like broken lighting or temperature control inconsistencies.
Data from Google, last updated November 13, 2026.
812 Google reviews we collected
Phrases our text analysis found in 556 written reviews
How often each topic comes up in the written reviews
We read 556 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I really appreciated the assistance from Max, he was approachable and friendly as soon as we walked in and we walked away with nothing but positive th…”
“I recognize he was helping out at a location that is not typically his but he did a great job!”
“It has water damaged walls too.”
“Johnny was really helpful and friendly highly recommend this site”
“…with them after what they did to me, to my belongings and to my life, I recommend all my relatives, friends and neighbors not to deal with their bussi…”
“He went that extra mile, called me back the next day with a solution that helped my mom.”
“They pointed to fine print on a receipt that they never showed me until I moved out, and said it had been emailed at some unknown time.”
“Good price, and the site manager, Soche, was extremely helpful in assisting with a logistically challenging move in.”
“It’s upsetting that you pay in advance to get the discounted price and then once the advance payment is made and the 4 months in advance payment is ov…”
“She explained everything in detail, was very kind in showing us the facilities, and always had a smile that brought peace and tranquility.”
“Janesa was honest, fair, helpful and was able to accommodate my needs.”
“I was scammed to buy their lock as I was told it can be refunded if it’ll be returned in its original packaging but that was a lie as I was told that’…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 812 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Max was very helpful he’s the best
Thank you for sharing your feedback, Jerriel. We are glad to hear Max was helpful, and we will be sure to pass along your kind words to him and the team at Extra Space Storage.
Very good service
Thank you for sharing your feedback, Yura. We are glad to hear you had a great service experience with us at Extra Space Storage!
Indoor temperature controlled storage facility has secure entrance to access units. Was tenant for 9+ years. Helpful Staff, EZ access. When storage was no longer needed, the moving out process was stress free!!
Thank you for sharing your experience and for choosing Extra Space Storage for over nine years. We are glad to hear our team and facility provided a smooth and secure experience throughout your stay and move-out process. We truly appreciate your support and wish you all the best!
I really appreciated the assistance from Max, he was approachable and friendly as soon as we walked in and we walked away with nothing but positive things to say about our experience.
Your positive experience means a lot to us! We’re delighted Max provided approachable, friendly assistance and made your visit so positive, Alyssa.
Rodents got into my storage locker. They chewed holes in a couple book boxes. Rodent droppings here and there. Extra Storage had too many rate of increases. My 10' X 10' space cost me over $235.00 before I finally moved out. Unfortunately, they get you in there and then here come the rate increases. I was very happy to finally move out!!
Thank you, Marcus, for the great rating! It's wonderful to hear you had a positive experience with Milo and that he was helpful and prompt in responding. We want you to know that we are here to assist you with any further storage needs! Give us a call at (773) 736-5800 if anything comes up!
Customer services from milo 10 out of 10 I felt safe walking around the large facility. Would definitely recommend to a friend.
Thank you for the kind remarks, Crisnchips! We're so happy to hear we have your recommendation! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
Denise es la persona más amable que he conocido, nos explicó todo a detalle fue muy amable en mostrárnos las instalaciones y todo el tiempo está con una sonrisa que te transmite paz y tranquilidad. Es muy profesional. Pregunten por ella si quieren tener una muy buena atención.
Muchas gracias por compartir su experiencia con nosotros en Extra Space Storage. Nos alegra saber que Denise le brindó una atención tan amable, profesional y detallada durante su visita. Con gusto compartiremos sus amables comentarios con ella y con el resto del equipo.
Excellent attention, Denis, the rental manager, is an incredible person, and I explain everything we needed to know. Perfect place for storage!
Thank you for sharing your experience with Extra Space Storage Ana. We are glad to hear that Denis was helpful and provided all the information you needed. We will be sure to share your kind words with him and the rest of the team.
Max took good care of my move in process and made sure we were set up well to access the door and moving carts. Really appreciate the relative ease of using this location compared to other more traffic heavy spots in Chicago.
Thank you for sharing your positive experience Michael! We're so glad to hear that Max took good care of your move-in process and ensured you were well set up with access to the door and moving carts. We appreciate your kind words about the ease of using our Extra Space Storage location. We'll be sure to share your feedback with Max and the team.
Great customer service and a generally clean space. There could be some improvements though with the space itself. They should have more carts and one of the door could be a full size loading dock.
Thank you for your 4-star review, Marta. We're glad to hear you experienced great customer service and found our space generally clean at Extra Space Storage. We appreciate your feedback regarding more carts and the suggestion for a full-size loading dock door. We value your input as we continuously look for ways to improve our facility.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts